Problem with British Gas to switch my supplier

travellerseko

Dear friends,
I wanna share with you what problem I have with British Gas and need your assistance if I am on the right track or not.
I have moved to the UK on 01 Jan 20. The previous tenant has moved to a new address and has informed British gas accordingly. British gas has created my account and I immediately started to apply for the switch from my supplier to Octopus Energy. Then I have learned a series of problems. 

1) Octopus Energy said British gas has not updated the meter in the national database so far and it was a non-domestic/business/commercial meter in the national database. That's why I have not been able to change my supplier. They asked me to contact BG (British Gas) and update it. I contacted them many times and they always said it is a domestic meter, not a commercial meter. After many emails to Octopus energy and chats with British Gas, nothing changed.

on 17jan20, I was also said my account shows that I was being charged as per single rate and not two rates. I said I have an economy 7 meter and also the previous tenant was in the same situation and his bill was two rate meter. I was being charged much and I was so afraid. She said if I still wanted to make sure to that I stayed on Day and Night Economy 7 meter I would need to contact the SET Team at 03332029579* Mon-Fri: 08:00-17:00. She said I was on Temporary May 2021 tariff and advised me to change it to Home Energy Fix April 2021.

I have called them on 20jan20 and explained all of them. They denied and said it is a domestic meter. I insisted and she accepted the situation and said she would deal with that and update. I have contacted again with Octopus Energy and they said it was still commercial meter, nothing changed.

I was not able to change my supplier and forced to stay in British gas and paid more. I was so frustrated, tired, afraid and felt like a slave in 2020. Therefore, I had to choose HomeEnergy Fix April 2021 tariff on 23jan20. I have chatted many times and nothing changed. I have asked British Gas again on 11mar20 if they have updated the meter or not. He said it has already been updated and registered as a domestic meter. I emailed Octopus Energy again and they said it is not correct and it is still business/commercial meter on the database. Finally, I sought for assistance of Energy Ombudsman to solve this problem and change my supplier without any problem. Additionally, I was forced to stay with them and I had to pay more. Therefore, I asked British Gas to waive my exit fee penalty, pay compensation due to overpaid bills ( i would pay cheaper with Octopus Energy).
Am I on the right path? What is the recommendation on this?

JJ_Egan

What has the Energy ombudsman said ?

What have BG said to your claim ??

travellerseko

Still awaiting a response from Ombudsman because they have requested a claim from British Gas so the process still lasts.
British Gas always says my meter is domestic, not a commercial. But it is not true. I have also checked with other suppliers and also Uswitch and all said they cannot action because my meter is commercial.

travellerseko

JJ_Egan said:

What has the Energy ombudsman said ?

What have BG said to your claim ??

Still awaiting a response from Ombudsman because they have requested a claim from British Gas so the process still lasts.
British Gas always says my meter is domestic, not a commercial. But it is not true. I have also checked with other suppliers and also Uswitch and all said they cannot action because my meter is commercial.