E.on Breaching contract overcharging on prepayment meter

zwill23

In October 2016 I signed up to E.on for Smart pay as you go meters installing they never installed them.
After almost 4 years of arguing, E.on lying to the Energy Ombudsmen stating I was unable to have smart meters and that they conveniently lost my initial sign up call.
I was visited by a field agent who installed a  classic prepayment meter and that a date will be set for smart pay as you go meters on the 1st of April.
The letter the field agent gave me stated that I would have to pay £5 towards my debt which he then said would come off at 70p a day and that E.on stated I would be expected to use £63 per week.
The meter was fitted at 12pm on the 10th of March with approximately £12-13 of credit the following day 11th March I purchased £40 on the key and by the time I got home at 12.30pm the Electricity had cut out This morning 13th March at 9 am I had £17 of credit and at 12.30 after purchasing another £40 on the key I had £54.
I have a regular 3 bedroomed semi detached home in which only 2 bedrooms are in use. My previous prepayment usage never exceeded £25- £30 per week with the very same company and now I am using less rooms and have less occupants in the home and almost all brand new appliances and electrical goods
I have never in 11 years at this property had a Electricity bill exceed £1400.
I am a single mum with 2 children under 11 years 2 of us are long term ill or disabled.
When the field agent was told to attach a debt of £5800 to my meter and I was stood with a bill for £4146 he queried it but got no straight answers as to why it had jumped £1649 in less than 3 weeks from the date of the letter.
I have friends who are with E.on they live in a larger home with more occupants and pay £30 a week in key top ups.
I believe my meter has been deliberately set high but at the current rate I would be paying over £4000 a year in just Electricity.

catus

just found out e energy changed my partners tariff in October last year to one with a standing charge but didn't tell him, because he's on a prepayment meter he doesn't get bills and didn't know. He's often away for long periods so specifically chose a no standing charge tariff he wondered why every time he went home there was no credit on the meter they were charging 30p a day without telling him!

Former_E.ON_Company_Representative:_Malc

zwill23 said:

In October 2016 I signed up to E.on for Smart pay as you go meters installing they never installed them.
After almost 4 years of arguing, E.on lying to the Energy Ombudsmen stating I was unable to have smart meters and that they conveniently lost my initial sign up call.
I was visited by a field agent who installed a  classic prepayment meter and that a date will be set for smart pay as you go meters on the 1st of April.
The letter the field agent gave me stated that I would have to pay £5 towards my debt which he then said would come off at 70p a day and that E.on stated I would be expected to use £63 per week.
The meter was fitted at 12pm on the 10th of March with approximately £12-13 of credit the following day 11th March I purchased £40 on the key and by the time I got home at 12.30pm the Electricity had cut out This morning 13th March at 9 am I had £17 of credit and at 12.30 after purchasing another £40 on the key I had £54.
I have a regular 3 bedroomed semi detached home in which only 2 bedrooms are in use. My previous prepayment usage never exceeded £25- £30 per week with the very same company and now I am using less rooms and have less occupants in the home and almost all brand new appliances and electrical goods
I have never in 11 years at this property had a Electricity bill exceed £1400.
I am a single mum with 2 children under 11 years 2 of us are long term ill or disabled.
When the field agent was told to attach a debt of £5800 to my meter and I was stood with a bill for £4146 he queried it but got no straight answers as to why it had jumped £1649 in less than 3 weeks from the date of the letter.
I have friends who are with E.on they live in a larger home with more occupants and pay £30 a week in key top ups.
I believe my meter has been deliberately set high but at the current rate I would be paying over £4000 a year in just Electricity.

Hello zwill23 and welcome to the Forums.

I'm sorry we've not been able to fit a smart Pay As You Go meter. It's relatively new technology and they're not available everywhere yet. We're committed to offering smart meters to all our customers and will be in touch as soon as we've sorted the reason stopping us fitting one at your home.

On the classic prepayment meter we've fitted, you can see the amount of debt set and the rate we're collecting it by going through the screens on the meter. If you press the blue button (with your key in) you can move through the screens to see what has been set. The outstanding debt will be on screen 'S' and the weekly repayment rate is on screen 'T'. There's more information about this on our website.

Additionally, screen 'F' shows the total weekly charges (including the weekly standing charge) and screen 'I' the unit rate (all units on a one-rate meter and day time usage on a two-rate meter). If it's a two-rate meter, screen 'K' will show the night rate.

Make sure the amounts set on the meter are the same as those agreed when arranging for the prepayment meter to be fitted. If they're not, please speak to our specialist prepayment teams. Contact details are on our website and letter confirming the meter exchange. We've also prepayment specialists available through the Live Chat service on our website. They're online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. If any adjustments are needed, it might be possible to do these by sending a message to the meter.

Hope this points you in the right direction zwill23.

Malc

Smodlet

Thank the gods I am not on a prepayment meter.  It sounds as if you need a PhD to work one...