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Problem leaving Spark energy

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soundgeek
soundgeek Posts: 17 Forumite
Fifth Anniversary 10 Posts
edited 15 March 2020 at 10:50AM in Energy
I received a final statement from Spark saying I was £28 in credit. It didn't say anything about refunding me. Instead it said they would take the next payment by direct debit. I thought, this is just an inconsistency in the statement.
I now see from my bank statement that they did take a payment and my balance has gone up to £64!
Are we allowed to leave Spark energy? Am I safe to cancel the direct debit? Will they ever refund me?
Has anyone else had problems with Spark Energy?

Comments

  • skysama
    skysama Posts: 7 Forumite
    First Post
    soundgeek said:
    I received a final statement from Spark saying I was £28 in credit. It didn't say anything about refunding me. Instead it said they would take the next payment by direct debit. I thought, this is just an inconsistency in the statement.
    I now see from my bank statement that they did take a payment and my balance has gone up to £64!
    Are we allowed to leave Spark energy? Am I safe to cancel the direct debit? Will they ever refund me?
    Has anyone else had problems with Spark Energy?
    Already responded to in the other thread you used to ask about this.
  • soundgeek
    soundgeek Posts: 17 Forumite
    Fifth Anniversary 10 Posts
    edited 16 March 2020 at 5:43PM
    sysama, you say I have left Spark. That is quite right. I want my £64 back.
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