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Failed Economy Energy administrators chasing debts
We had a torrid experience with Economy Energy having been with them for just over a year. They never gave any accurate account of what we owed and I now have no idea what was paid in that times nor what we actually used. Having transferred over to Ovo in January our current energy usage and payments are relatively…
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Cheap Energy Club Doesn't Show My Tariff
I'm on the Zapp December tariff on Outfox the Market, but this tariff isn't on the list showing on MSE's Cheap Energy Club when I enter my account details. Which of the Outfox tariff options should I use to be able to get an accurate comparison of whether I would be better off changing suppliers?
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Reporting a gas leak
After hearing the carbon monoxide alarm go off, I went to investigate and could smell gas too. Immediately I called the emergency number and Cadent arrived within 20 minutes. The engineer did his investigations and told me we didn't have a gas leak from the mains but that it may be something to do with our (almost brand…
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Faulty electric meter
Hi, my son has just had his electric meter read for the first time after being in his flat for 15 months the meter reading was correctly read when he first moved in. He has been paying £37 a month, it’s a 1 bed flat and he lives on his own, it’s on the 7th floor and he doesn’t use any electric heating as it’s pretty warm…
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Name of pipe
Hi And thanks for reading this thread. I purchased a used gas heater for the living room and am wanting to find out what the pipe is called that lets gas into the heater. It is usually of metal construction, silver in colour, and runs from the gas inlet thingy (sorry, i don't know what the exact name is ), then underneath…
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Bristol Energy - avoid like the plague!
Hi All Just a warning about Bristol Energy...I switched elsewhere two months ago and they are refusing to produce a final bill or refund my approx. £230 credit balance. There is an unspecified problem with my final meter readings which they refuse to give a deadline for fixing. They also refuse to provide me with a…
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Solar PV ombudsman
We have run into an invoicing discrepancy with our solar PV installers. Is there a specific solar PV ombudsman that deals with these kinds of issues?
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Shell/First Utility - Smart Thermostat Issues
Hi All, I did a search beforehand but couldn't find anyone else with this issue so thought I'd start a new thread. I have been a First Utility customer for a number of years and transferred over to Shell when they were acquired. A few years ago First offered me a new tariff with a "smart" Cosy thermostat included (with…
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Where do I clip my energy monitor if at all
We have a large house with Economy 7 for night storage heaters and immersion heater. As we use over 20,000kwh a year, when I was offered an energy monitor I grabbed it as I have become suspicious of our meter's accuracy as we rarely use more than two storage heaters in the winter. Space is tight in our meter cupboard so I…
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Eon leaving house
i am under a fixed term tariff. and I am leaving my home and not moving to another property, Will I have to pay my exit fee
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Eversmart to Utilita due to collapse.
Hi all! I dont know if other people are here are also going through this process?! I was an eversmart customer..(tried and failed a few time to leave them!..long story). Paying a monthly direct debit! So they went bust..we got moved to utilia... They have had my supply since 24th September....but I still haven't been…
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NEST and BST
I have a NEST thermostat installed in 2014 - I think shortly after it was launched in the UK. Earlier this year it wouldn't function properly. I couldn't control the heating from the wall mounted unit - it displayed the temp but could not adjust in any way. It still worked fine through the app. I contacted NEST support in…
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Switching gas supplier on pre pay
Hi all I remember something from a while ago that if you had prepayment meters installed that you where not allowed to switch supplier! Is this correct? Thanks
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From E.ON: We're changing your tariff and increasing your prices…
Like some other members of this forum, I received a letter from E.ON saying that they're moving me from my current tariff (E.ON EnergyPlan & Electrical Heating RHT) onto their Standard Variable Tariff (E.ON EnergyPlan). :( My current legacy setup consists of: * one meter for electric underfloor heating (on/off times…
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Bristol Energy
Sorry, can't find a thread for this supplier. I have been with Bristol Energy for the past year and it's coming up for my time to change. I was happy originally to see that BE had a graph which showed how much energy I was using, and how much BE were charging me per month on DD. There was quite a difference but it didn't…
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2nd generation smart meters with economy 7
My mother has economy 7 and night storage heaters. She had an economy 7 smart meter last year, unfortunately it broke within 6 months and her supplier Bulb had no replacement smart meters, so she had an old style meter fitted which was not economy 7. She has phoned Bulb regularly to see when the economy 7 smart meters will…
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Storage heater smelling strange & pretty hot
Hi, Following on from my post yesterday about efficient use of storage heaters I turned on two of the three last night. I woke up around 6 feeling pretty warm and there was a very warm smell too. I've turned the living room one off and opened the windows a bit, still smells pretty funky almost a burning smell. Turned the…
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Peoples Energy - Anyone have problems contacting them?
Manage my bills moved me to them. Other forums suggest they may be in administration! Phone calls and emails go unanswered, though they have set up a direct debit to my bank Is anyone else with them? Should I worry? What happens if they go bust, do I get cut off? https://peoplesenergy.co.uk/
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Robin Hood energy next?
With the collapse of Toto energy is there any future for these smaller suppliers? Theres certainly no competition in the prepayment market with the OFGEM price cap. https://www.ofgem.gov.uk/system/files/docs/2019/02/information_for_elected_representatives_and_stakeholders.pdf Robin Hood has been the headlines recently too.…
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Switched from NPower. owed £879!
The transfer away from NPower to another provider completed mid october. I supplied elec and gas reading to the new provider at the time. Loging into my NPower account i am able to see the account summary and that it has been closed on the 15th october. In large print in the middle of the screen "Your current balance…