-
Storage Heaters
My sister has moved onto an all electric retirement apartment with storage heaters. This is all new to me. I am finding it impossible to get help about choosing a tariff (or even a meter) to best control her electricity bills. The problem I have encountered is that many sources of help (eg. Uswitch) don't cover Economy 10…
-
MSE Eon 1 Year Fix Exclusive Autumn - Gone?
Any one help please? I was just going through the application switching process for the subject title tariff and when I hit final button to proceed I saw something like : 'Ooops, something went wrong our end, please return to the main menu.' When I went back to the tariff comparisons options the Eon tariff had disappeared.…
-
mums cheap energy clup
i am trying to change my mums tarrif with british gas but it says switch in progress since last march it wont let me change anything and my email bounced back how can i get this fixed please?
-
Want to switch from prepayment to credit - EDF
I currently have a PAYG smart meter, but would like to switch to another company and use a direct debit payment. Most companies won't allow switching from PAYG to Credit directly. When I called EDF this morning, they told me "we're not currently enabling credit mode and we'll put you on the waiting list". She then promptly…
-
British Gas Final Bill
Hi everyone Just looking for advice. Apologies if this is a little long winded. I changed energy supplier from EON to British Gas the 25th June 19 so I supplied the meter readings to British Gas. On the 12 September 19 British Gas came to fit one of their meters as I was previously using a EON meter. When this was being…
-
Storage heaters - how to be most effective and when do you start putting yours on?
Hi all, It's getting cold again though not really cold yet. I live in a small flat with storage heaters. I'll be setting them tonight as I'm having people over for dinner tomorrow. I was here last winter too but honestly can't remember how much I used them or what the best way was apart from it often being cooler than…
-
Boiler Pressure - should I be worried?
My boiler pressure is all the way to the max/top of the red. I have turned off the boiler to be safe. I have bled all radiators to no avail. British Gas serviced it about a week ago saying everything was perfect - they've presumably cocked up somewhere as never had an issue before. They won't be coming to sort it for a few…
-
Scottish Power RPU issue
Hi all, This is the first time I’ve posted in a MSE forum so apologies if this is in the wrong place. Basically, to cut a very long story short, I have a pepayment meter with Scottish power and have since 2015. Nov 2018 I wanted to switch and phone them for my MPAN number, only to be told I couldn’t switch as I had a debt…
-
EDF: MSE quote incorrect.
So the Big Switch tells me I can save £2 a month by switching from EDF to a "startup" supplier. *I have been with EDF for almost 9 years now. Great customer service, flexible tariffs, paperless. Paying £85 a month for Dual Fuel. *Not going to switch and lose that to save £2 a month with a company that may well be gone by…
-
Co op energy chasing debt
My father recently went into residential Care so had his attendance allowance stopped etc. I was named on the energy account so I could discuss it (he has dementia). I am unable to clear the final bill of nearly £300 as his money has been stopped and the local authority are still assessing how much of his pension he needs…
-
Complaint to the Ombudsman re underpayment
Hi guys, I lodged the following complaint with the Ombudsman and am unsure on whether to accept an offer back from the supplier: The company has replied: I’m unsure whether to accept this offer or risk taking it to the ombudsman...I was hoping for more but at the same time £100 isn’t money I can afford to lose. Any advice…
-
British Gas Meter end of life and Smart Meters
Hi Ive just had a call form British Gas who have said my electric meter is end of life, and they they need to arrange an appointment to come and chage to a smart meter, they will also do my gas free of charge. I asked if I could not have a smart metre and have a normal one they have said yes but it would not be free and…
-
Northern Ireland gas tariffs unfair
So I am having natural gas installed and was a bit annoyed when I read this: https://www.airtricitygasni.com/fs/doc/domestic-tariffs/SSE_Airtricity_Domestic_Tariff_Table_effective_from_01_Oct_2018.pdf You may note that if you have a "bill pay" meter, as opposed to a "pay as you go" meter, they want to charge me close to…
-
Priority Services Register
If you are on the Priority Services Register and have recently changed supplier for gas and electric, don’t forget to check you are still on it. Registration does not seem to travel with you
-
Signal Strength on Landis Gyr Smart Meter
Hi, I had a Landis Gyr E470 Type 5424 smart meter fitted back in August by EDF. They are saying that it is not connecting to the national system so they cannot see it. On the meter the signal strength inductor is showing 3 bars (just like on a mobile phone). EDF say that it needs to be 5 bars to get connected. Because of…
-
TOTO Smart meter not fully installed.
As you all know Toto have gone bust. I had a smart meter fitted by them through Magnum utilities on 3rd September this year. I was never finalized and connected to the network correctly so I had constant problems with it. It never really received the proper data from the meter, I'd have hrly figures of £395 or down to £0!…
-
Cheap Energy Club - comparisons won't load
Hi, I have tried on numerous occasions and on Chrome, IE and Edge with all ad blockers switched off but I cannot get the Cheap Energy Club comparison to work any more. It just shows a revolving 'loading' circle for minute after minute whatever I do. Even on Android. Any advice appreciated Thanks
-
Moving Home - beware
I am financially savvy, but I got caught out when I recently moved home. I was a dual fuel customer of Scottish Power and told them in advance I was moving and wanted to remain a customer. They failed to tell me the process and when I rang up with my starting meter readings for my new home I was informed that I would be…
-
Toto Energy gone bust!
Not having much luck with my energy supply! I was a customer of Solarplicity. When Solarplicity went bust I was transferred to Toto and now I hear they have gone bust as well!
-
Ovo to Scottish Power. ( metre readings)
Hi my two-year deal with OVO is at an end and I've jumped to Scottish Power. With ovo I got an email once a month telling me my metre readings were due. Does anyone know if Scottish Power send out "once a month reminders" to give metre readings.
