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Bulb; wrong rates on MSE
I have been investigating the email from Cheap Energy Club saying I could save £60 a year. According to my calculations, with the best deal available, I could only save 68 pence. On further investigation, I found the tarriff rates the C E C were using to calculate the saving were different from the ones I was using, so I…
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Wayleave - apply direct or via Thomson Broadbent?
We have just had a letter from Thomson Broadbent advising us that we are entitled to compensation from Southern Electric as we have a pole on our property and cables crossing it. Is there any advantage or disadvantage to going through a company rather than approaching Southern Electric directly? I understand we’d have to…
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Electricity company has allowed me to go back on direct debit, despite being in debt
Usually you are forced to use a pre payment meter but for some reason they have allowed me the option of going direct debit, why is this? I havnt even finished getting below the 1000 or whatever debt mark. Why do they do this why have they given me that option? Im still on pre payment atm and I may go back on direct debit…
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Green Star Energy and the Ombudsman
I'm unsure whether to post this here or on the Consumer Affairs Board, but I'll start here. Long story, short... At the beginning of last year, my mum changed energy supplier to Green Star Energy. She had a pre-payment economy 7 metre. When Green Star migrated her to them, they didn't do it properly and were charging…
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MSE/MSM independent?
MSE appear to hiding the fact that some deals require smart meters. In their single response to me they claim it is stated in the notes to deals. I have supplied screen shots that show no such notes on the deal I signed up to with Scottish Power via MSE. Now they seem to have gone silent on the issue and are not responding…
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switching from pre pay to smart meter
I got the keys to a 'do-er upper' house on Friday. I noted that both the gas and electric meters were prepay items. Both indicate that I have about £200 worth of energy on each. if I call up the energy suppliers to come and install proper meters will I loose the credit I already have or will they honour it and stick it on…
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Smart meter issues
Scottish power (who I already was a customer of) told me I had to have a Smart meter when I changed tariff through this website. There is nothing saying this on the site! Had a very long conversation and told them to put me back on old tariff. Contacted them again and was told a smart meter wasn't wasn't compulsory so…
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Robin Hood Electric - Money Not Taken
Changed my bank details for direct debit last month and its listed in my online banking so i know i entered the right details. Bill was supposed to come out last week and didn't. SO just phoned them up and they said they havent even tried taking the money and its something to do with the fact I changed my DD details late…
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The Scottish Power Con
So I note on my latest bill that it says I can switch to a cheaper tariff saving me £150 a year. Great I think, and I go straight to the Scottish Power app, click on the 'change your tariff' button only to find all the tariffs are more expensive. Hmm....so I start a web chat (which I later find out from them is not…
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British Gas chasing 3 year old bill
Hey folks, I've had a browse before registering but can't seem to find an answer, but it's more advice i'm looking for and you lot are full of it so I'm really hoping you can help me out. I moved out of my previous property ~three years ago on less than happy terms with my landlord and since then have found out that a fair…
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Cadent not been allowed access by neighbour
Hi Cadent/Balfour Beatty are currently working in our street replacing the gas pipes, the biggest hole seems to be on the pavement outside my house, which in itself is not a problem. However, there is only about a foot of pavement left between the hole and my gate and I can't get the wheelie bins in or out. Also as I am…
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Spark Energy Are Switching Me To Them W/Out My Knowledge
Hi everyone. I need to know what to do here, any help is appreciated. I've received an email from my electricity supplier EDF Energy. The email is saying that they are sorry that I am leaving them for another energy supplier. I hadn't signed up for any other supplier so I rang EDF to ask what this was about. EDF have…
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EBICO to go bust?
Hello, I am about to renew my energy through the MSE energy club however I have just read that Robin Hood Energy the company that supplies the energy for Ebico is in debt to Ofcom 9.5 million and needs to pay it by 31 October 2019 Nottingham city council has helped Robin Hood to the tune of 5 million but not enough to…
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Smart Meters
I have smart meters but not fitted by my current supplier. Can these meters be converted to work with my current supplier and with any other supplier?
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Economy 7
Good Morning I'm buying an apartment that has Economy 7. However, it doesn't have storage heaters (not sure if it did have and they were replaced) so it defeats the object I think. i'd only be utilising the cheap rate with washing clothes through the night. Any heating would be outside cheaper rate hours so expensive as…
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MSE energy switch - can you switch from BG to BG and still get cashback/boiler cover?
Hello, My current contract expires on 31/10. MSE energy switch brings up British Gas as one of the cheapest options to 'switch' to. I am happy with the service, and enjoy the 'Rewards' scheme. However, does anyone know - if I 'switch' to the recommended BG tarif via the MSE page, will I still get cashback, and, more…
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Warm Home Discount
Have received Warm Home Discount from both previous suppliers, due to low income and being disabled, although only receive pension contributions from Benefit Agency. When switching to another supplier through MSE I looked out to see if this WHD was offered by new supplier, it was so switched to them for better deal.…
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Do I need a smart meter installed?
I have switched my gas and electricity to British Gas (Energy Plus Protection Green Sep 2020 v2) via the Cheap Energy Club in September and was wondering if the plan requires me to have a smart meter installed or can I keep my current meters and just provide them the readings?
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Switched to British Gas recently as cheapest on CEC
i switched to BG recently as it was showing as the cheapest fixed tariff of the big 6. The changeover ‘seems’ to be progressing, but I emphasise ‘seems’ because neither their website nor their app has worked at all in the time since I switched and still doesn’t now. They email me regularly with things like supply a meter…
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Sudden leap in electricity use, seemingly after power cut
I reckon I'm pretty on top of things with my own energy use, taking monthly readings, checking every bill etc., but I have an issue that has me bamboozled just now and I'm hoping someone might have some ideas. I'm currently looking after an unoccupied family property, under an LPA. Three of us are attending regularly to do…
