-
Need to leave OVO
Hi everyone, Just wondering whether anyone knows if I can switch to another energy provider and get a new smart meter fitted. I am currently with OVO and have a 1st gen smart meter and I haven't been able to switch for years as it's not compatible with other energy providers other than utilita apparently. I would like to…
-
Serious problem with Solarplicity
I have a serious problem with Solarplicity and I hope someone will be able to advice what should or what can I do... In April 2018 I have transfered both gas and electricity from British Gas to Solarplicity. After few months I have noticed that the address on my account is incorrect. Apparently my meters and meter points…
-
Eon - Poor_Payment_Processing - Premature issue of "Overdue Bill" reminder?
Eon issued me with an "Overdue bill" E-mail on 30/07/2019, 6 days after I'd requested payment on-line through my bank account at 19:11, 25/07/2019 (Thursday). The bill was dated 11/07/2019. 14 day grace period advertised by EON in their T's & C's. I queried why it had taken so long to update my account. Eon claim they…
-
Giving energy reading from smart meter to Avro energy
I'm just leaving Shell Energy and have to give a meter reading to Avro energy to give my first reading so they can get my opening reading and contact my old supplier and provide a closing reading their guide says give the 5 digits from the left,I have a smart meter and the reading is 0005901.3 kwh on the display so just…
-
FAIL: MSE Cheap Energy Club & British Gas
* Currently with EDF * Have British Gas HomeCare until end of October * You know what I'm going to say right? * Got my latest quotes from MSE Cheap Energy Club, and wow British Gas looks good, quote from MSE page: "Important: Homeowners get 'free' central heating, plumbing, drains and home electrical cover for 12 months…
-
What Is Your Meter Reading Day ?
Mine's today - for both gas and electric. Read this morning and my spreadsheet updated; suppliers both updated online. Both are in credit this month - steadily building up ready for the winter. Flow always email me a reminder; Zog don't. What's your meter reading regime ?
-
Low Standing Charge
My mum in law has just gone into a care home. She owns her house but we are just going to "mothball" it for the time being (security lights and low level heating). So I'm looking for an energy supplier (dual fuel) with low or zero standing charges. It must be a not uncommon situation, so does anyone have any…
-
Enstroga Energy
Has anyone had difficulty with Enstroga energy's administrative procedures. I found that despite writing letters and sending e-mails I never receive a reply. Then I have phoned them up (i.e. when you can get through) and the person on the other end has called up my details, and said yes we have received your e-mail etc!…
-
Switching Energy Supplier
Hi All, My contract with my current energy supplier will be ending by 5th September and my current plan doesn't have any exit fees. I have signed up with another new supplier today for the switch. I was a bit confused about this now. Because my current contract will end on 5th September and the switch gonna take another 15…
-
Solarplicity - Possible Fraudulent Billing?
So, I'm one of the lucky souls who got an email out of the blue telling me that my account had been purchased by Toto and that, like it or not, I was transferring to them. As it was, I'd been having increasing issues with Solarplicity, including them tripling my DD payment because of how much they claimed I owed them, so I…
-
EDF Cheapest Big 6 - 2 year deal - Warning
Just a heads up. I used the Cheap Energy Club to find a new energy provider as Npower now insist on the installation of a Smart meter unless you're on their standard contract. The Club recommended EDF for a 2 year fix and said the contract includes an auto sign-up for boiler cover but if you dont want it you can cancel it…
-
Has there been a better time to switch energy suppliers than now?
I thought we bagged a good deal in April but by looking at the Ofgem data it looks like we are now at the lowest wholesale prices since the recession in 2009. We have always stayed with Scottish Power rather than going with the tiddlers, especially seeing one or two of these obscure suppliers going bust. You can get £50…
-
Octopus Energy to take on Co-op Energy's 300,000 customers – MSE News
Octopus Energy will take on all 300,000 customers supplied by Co-op Energy, GB Energy and Flow Energy after a buyout was agreed – if you're with one of these firms, here's what you need to know...Read the full story: Octopus Energy to take on Co-op Energy's 300,000 customers – here's what you need to know' Click reply…
-
Change supplier as a new tenant
Hi, I just moved into a flat last week and am thinking to find a cheap electricity supplier. I don't know the current supplier and haven't received any letters addressed to 'new occupier'. Should I directly sign up with the new supplier or find out the current supplier, tell them I moved in, have an account with them, and…
-
Help! excessive electricity and gas consumption
i am wondering if anyone could please help us. Our electricity and gas bills are currently £300 PCM. We have a 4 bed detached house - two adults, a toddler and a preschooler. estimated use of gas is 23419 kWh estimated annual use of electricity is 4436.6 kWh We have recently installed a new boiler as the old one was 30…
-
Co-op transfer to Octopus
I have received an email from Co-op Energy regarding the transfer of business. I telephoned them this evening to check that we will still be able to pay quarterly on receipt of a bill at the post office. They said that they presumed so but didn't seem to know. Having contacted Octopus Energy previously I was told they only…
-
Massive problems with Green Network Energy
Hi all I moved into a house early this year. First thing I did was change energy supplier from British Gas to Green Network Energy becuase GNE is a LOT cheaper than BG. 6 months later it transpires that GNE messed up the transfer and - despite me signing all their documentation, recieving welcome pack, paying them each…
-
Economy Energy - liars & thieves.
Just wondering if anyone else is having trouble as this cowboy firm just don't seem to be able to die? My mother signed up late 2017 i think it was and had issue with them from day 1. Botched switching, incorrect billing, setting up 3 accounts (which they claim she still has today - instead of just the one), accusations…
-
Can I swap supplier?
Hi, I posted last week about a discrepancy in my electric ppm costs. I discovered I was being charged £5 a week for a previous tenants debt which I have in writing from the company that it was cleared after the meter reading I sent them when I first moved in. I've contacted the company (twice now) and they say they're…
-
Consolidate OVO Contract Threads?
Hi Would it be possible to consolidate all the end of OVO contract threads, please? Maybe create a 'sticky' post? There are many of us needing information on this and it is awkward searching through all the individual threads. TIA Vigman