Serious problem with Solarplicity

golcheck

I have a serious problem with Solarplicity and I hope someone will be able to advice what should or what can I do...
In April 2018 I have transfered both gas and electricity from British Gas to Solarplicity.
After few months I have noticed that the address on my account is incorrect. Apparently my meters and meter points addresses were messed up.
In December 2018 Solarplicity tried to fix it and they have mistakenly transfer my supply back to British Gas. They have transfered the whole period of suuply dating back to when I joined them in April 2018.
I have logged a case via Energy Ombudsman against Solarplicity.
British gas became (again) my supplier and they were treating me as I have never left them.
They have billed me back for the whole period from April 2018. I have asked them to put my account on hold until I receive money back from Solarplicity.
In July 2019 Ombudsman decided that Solarplicity needs to refund me everything + some compensation (in total over £700).
One day I received a letter from Ombudsman saying that Solarplicity have implemented all the resolutions from the decision. However, they haven't....
I have been in touch with Ombudsman many times who were chasing Solarplicity with no effect...
British Gas started chasing me for payments (over £700).
During one of my calls to Ombudsman I was told that Solarplicity ceased trading and I was told to wait.
Now British Gas is demanding payment from me! They have set up a payment plan of almost £200 per month that covers my debt (which is not a debt!) and current usage. I cannot afford to pay that much!
I was told EDF has been appointed to take over Solarplicity clients. But the only response I got from them was to wait (at least 5 weeks!).
And British gas keeps demanding payment. My credit report is already affected and I am being threatened that they will cut off my gas and electricity....
Could anyone advise what should I do? Everyone keeps telling me to wait but British Gas doesn't want to wait... I'm stuck...
Matt

Gerry1

Publicity and embarrassment are the key, especially as the multiple failures of small suppliers affects many people.

Go straight to the top. Try a few letters (not emails) to Ofgem CEO Dermot Nolan, the Minister of State for Business, Energy and Clean Growth (Kwasi Kwarteng), your MP, your local paper, British Gas CEO (Mr. Sarwjit Sambhi at Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD), the Consumer Champions of national newspapers (e.g. Guardian and Telegraph), Radio 4's Moneybox, and You and Yours programmes and your local BBC radio station.

Also consider using the small claims court, (include a reasonable sum in compensation for the distress caused and the damage to your reputation).

DawnCrush

golcheck wrote: »

I have a serious problem with Solarplicity and I hope someone will be able to advice what should or what can I do...
In April 2018 I have transfered both gas and electricity from British Gas to Solarplicity.
After few months I have noticed that the address on my account is incorrect. Apparently my meters and meter points addresses were messed up.
In December 2018 Solarplicity tried to fix it and they have mistakenly transfer my supply back to British Gas. They have transfered the whole period of suuply dating back to when I joined them in April 2018.
I have logged a case via Energy Ombudsman against Solarplicity.
British gas became (again) my supplier and they were treating me as I have never left them.
They have billed me back for the whole period from April 2018. I have asked them to put my account on hold until I receive money back from Solarplicity.
In July 2019 Ombudsman decided that Solarplicity needs to refund me everything + some compensation (in total over £700).
One day I received a letter from Ombudsman saying that Solarplicity have implemented all the resolutions from the decision. However, they haven't....
I have been in touch with Ombudsman many times who were chasing Solarplicity with no effect...
British Gas started chasing me for payments (over £700).
During one of my calls to Ombudsman I was told that Solarplicity ceased trading and I was told to wait.
Now British Gas is demanding payment from me! They have set up a payment plan of almost £200 per month that covers my debt (which is not a debt!) and current usage. I cannot afford to pay that much!
I was told EDF has been appointed to take over Solarplicity clients. But the only response I got from them was to wait (at least 5 weeks!).
And British gas keeps demanding payment. My credit report is already affected and I am being threatened that they will cut off my gas and electricity....
Could anyone advise what should I do? Everyone keeps telling me to wait but British Gas doesn't want to wait... I'm stuck...
Matt

Your complaint was against Solarplicity.
It appaers to involve 2 parts:
1. Your address was incorrect
2. An erroneous transfer to British Gas

Solarplicity has sinced ceased to trade. You indicate that the ombudsman informed you that EDF had taken over your solarplicity account, and EDF seem to confirm this.

Were you therefore a business customer??? :huh:

In regards any complaint you feel you may have with British Gas, I suggest you start by following their complaint procedure