EDF Cheapest Big 6 - 2 year deal - Warning

JellyJam19

Just a heads up. I used the Cheap Energy Club to find a new energy provider as Npower now insist on the installation of a Smart meter unless you're on their standard contract. The Club recommended EDF for a 2 year fix and said the contract includes an auto sign-up for boiler cover but if you dont want it you can cancel it penalty free before the contract starts by calling them. So I called them. And it turns out if you want to cancel the boiler cover you can't have the two year fix! So they have offered me a fixed 18 month contract instead. Please can someone update the Cheap Energy Club that their advice is wrong. It's taken me 13 years to finally switch providers and thought it would be straightforward but not so.

JJ_Egan

This is a forum .
Suggest you contact the energy club with your complaint .
https://clubs.moneysavingexpert.com/cheapenergyclub/faq

Kitchen_Sink

JellyJam19 wrote: »

Just a heads up. I used the Cheap Energy Club to find a new energy provider as Npower now insist on the installation of a Smart meter unless you're on their standard contract. The Club recommended EDF for a 2 year fix and said the contract includes an auto sign-up for boiler cover but if you dont want it you can cancel it penalty free before the contract starts by calling them. So I called them. And it turns out if you want to cancel the boiler cover you can't have the two year fix! So they have offered me a fixed 18 month contract instead. Please can someone update the Cheap Energy Club that their advice is wrong. It's taken me 13 years to finally switch providers and thought it would be straightforward but not so.

Some mistake, surely.

The Cheap Energy Club summary appears to me to be in line with the key terms of the tariff.

If you wish, you may also cancel the insurance policy at any time. Cancellation of your insurance policy will not affect your energy prices or energy tariff and no refunds will be made.

Are you sure it was the EDF Simply Online+BoilerCare Sep21 tariff you actually applied for?
Or have you perhaps confused it with a tariff of a similar name?

And is again spelled out in the terms & conditions of said tariff

J. If you are not satisfied with your insurance policy for any
reason, you may cancel it within 14 days of taking it out or
receiving your policy documents, whichever is the later.
If you wish to cancel your policy please contact Intana
Customer Services on 01444 442667. Cancellation of your
insurance policy will not affect your Simply
Online+BoilerCare tariff with EDF Energy and will not
result in any refund or reduction in cost in your tariff.

Your issue may stem from the fact you appear to have called the energy supplier, rather than the insurance provider. The cheap energy club does give the insurance provider's telephone number to call, not the energy supplier.