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Who to complain to about the Ombudsman?
I have contacted the ombudsman about a breach of the law (the ombudsman agrees with this one) as well as potentially fabricated meter readings (they don't admit this one). In dealing with my complaint where three months of bills were 6 times higher than the same period of the previous year, the Ombudsman looked at my…
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How to contact Cheap Energy Club
I applied to switch to the CEC exclusive Green Network Energy 2Yr fix on 28th November. Another provider has recently come out with a cheaper fix, so I called GNE on 10th December to cancel the switch and received an email a few minutes later confirming the cancellation. I then sent an email to CEC to ask them to remove…
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Loft insulation top-up
Hi all. I need some advise. I'm about to increase the thickness of the insulation in my loft. About 10 years ago I laid 150mm between the rafters. It was the stuff that comes wrapped up for easy laying, and one side of the wrapping is silver foil, which is laid facing up. I want to lay another layer of 170mm standard…
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Switching and withdrawal of tariff
Hi, Does anybody know the rules and/or standard practice, in the following situation: 1) A consumer signs up to fixed tariff A with a new supplier (gas and/or electric) and request a switch 2) The new supplier initiates the switch, but withdraws fixed tariff A, and introduces fixed tariff B, before the switch is complete…
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Electric meter has gone past 10000
Hi all, My electric meter how shows 00189 after passing 99999. I know that utility companies are good at making a mess of these things and unfortunately I can't get hold of my current supplier at the moment so can I ask if I should be putting in either 00189 as it reads or add the 1 on the front - 100189? Just checking how…
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Can someone please work this out for me
Which is the better deal? I use 6500kw on Elec and 6000kw on gas per year OCTOPUS Electricity Unit rate: 15.03 p/kWh Standing charge: 19.21 p/day Gas Unit rate: 3.38 p/kWh Standing charge: 16.80 p/day PEOPLE'S ENERGY Electricity Tariff cost £949.47 Standing Charge: 21.4999995 p/day Unit Price: 13.399995 p/kWh Gas Tariff…
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EON website issues persist?
Is anybody else having problems with Eon's website? I can't log in to set up a new account, nor submit meter readings, or even fill out their online contact form as they all return website error pages. The site appears to have been down for weeks. An engineer called last week to take meter readings but they refuse to speak…
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Have SSE changed their bank account or is it a scam?
I received an e-mail from SSE a few months ago saying they had changed their bank account and I would need to update my payment details. It certainly seemed genuine and a link took me to their website, but I did not do anything just in case it was a scam. Now the bill has arrived and it does not mention paying into a…
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Daligas
Just wondered if any other Daligas customers are on here. If so, did you end your supply year in credit? (Daligas effectively bill annually, with monthly budget statements produced each month until anniversary date when the real bill is produced) Would be interested to know how long it took to receive a refund of any…
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Oneselect ceased trading
Hi everyone, I have been with Oneselect for a while and wanted to reduce my DD as my account is £75 in credit, so emailed customer services last week, with no reply. Having sent another email today, I received an email from Ofgem, saying Oneselect has ceased trading and Ofgem will appoint another service provider. Was…
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Biomass Costing a Fortune...Switch to Oil/ LPG?!
Hi, We recently moved to a house which has no mains gas supply. It currently has a biomass boiler (installed before RHI became available and not eligible for RHI). We are currently paying £300/month for wood pellets including delivery to heat the radiators and hot water. This is far too much so we want to change...any…
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Central heating and boiler cover - 24/7 Home Rescue
Apologies if this is in the wrong section, but I couldn't find a section more appropriate. Has anyone used 24/7 Home Rescue for the central heating and boiler cover? What are they like? I've heard they take your money and then don't provide the service. Are they regulated by the FCA? Any other companies I should be…
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Advice on getting gas supplier.
Hello We've just got mains gas piped to the house. As of yet we do not have a meter so obviously no gas in the house. Our question is : How do we get a meter and supplier? I can't chose via a comparison site as i currently have zero info to input. I don't want to contact a company to get a meter if they are not the most…
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who controls economy 7 radio teleswitch
Hi, does some one know who controls economy 7 radio teleswitch? is it possible that because I moved energy company, the have decide to move the switching time? Thanks! Andres
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Immersion Heater - Smart timer??
Hello, I have an old flat with an electric boiler/immersion heater for hot water. At present it has a simple clock/mechanical timer that clicks on and off according to the pre-set time. This 24 hour timer is the same everyday. It’s very simple and easy to wire, but very inefficient and wastes huge amounts of money when I…
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Picking energy supplier
Whats the most efficient way to pick new energy supplier. Have gone on the MSE tool and it comes up with either AVRO or ENGIE. Why energy pricing is not just done like petrol with the unit rates on the front page of websites is beyond me. Anyway i digress...Are these likely to be the best bet or are there secret/harder to…
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Npower Super Tariff price increase..
Just had a letter from Npower to say my heat tariff is going up from 8.389p to 10.567p because of the Energy Price Cap, an increase of 26%. Could somebody please explain the logic of this. Thanks
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Greenstar Estimated final bill
I'll keep this brief. Moved out of a rented house 23rd Oct (tenancy end date). Final readings for gas and electricity taken by me and letting agent Sent to Green star energy by me a day later. Landlord initiated change of supplier before tenancy end date ( i had no idea but legal apparently) New supplier from 24th October,…
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Gas central heating installation -any advice?
Hi! My house has no gas supply & I'd like central heating. Wales & West have quoted up to £700 to connect me to the mains, which is fine. I'm currently with Eon & emailing them for a quote to have the GHS installed. Is that the best thing to do? Should I be shopping around? or is it much the same muchness? Thank you!
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Combi boiler temp settings help
I have a baxi neta-tec boiler. What is the ideal temp for 1. Radiators 2. Hot water. My radiators sometimes come on for no apparent reason !??(its not -5 degrees). I have a 2 bed terraced house. I turn the dial to the 'Sun' symbol on my wireless thermostat if I want to turn the heating on. Then turn off after bout an hour…
