Greenstar Estimated final bill

cooltt

I'll keep this brief.


Moved out of a rented house 23rd Oct (tenancy end date).
Final readings for gas and electricity taken by me and letting agent
Sent to Green star energy by me a day later.
Landlord initiated change of supplier before tenancy end date ( i had no idea but legal apparently)
New supplier from 24th October, Spark energy
Green star final bill arrived 6 weeks later with Estimated readings, much higher than actual and want me to pay the bill.


I have complained and they say its within industry tolerance blah blah and i have to pay. The have also contradicted themselves and said the estimated readings on my final bill were provided by Spark Energy


I am happy to pay for what i used and not a penny more, what are my options? Why should i be resolving this rather than the landlord who changed suppliers

dogshome

It's unlikely that your Landlord changed to Spark, and this was probably done by the L/Agent because Spark paid him a bung.


I'm afraid that there are official tolerances with Start & End meter readings, but by Green Stars own admission, the reading they have billed was taken 24 hours after your responsibility for the account ended.


Writ a letter headed Complaint to Green Star

karenadele

I moved out of my property on the 27th October, posted the final meter reading on the 29th October and requested my final bill. Now here we are on the 11th December and they are telling me that I owe them over £400. I called and advised that I have told them numerous times about moving out and not transferring them. The lady I spoke to today has still not grasped that I have moved out and advised that the account will be on hold until they receive payment. I am totally confused as to how a single person in a one bedroom property can accumulate such a high balance.

JJ_Egan

Past meter readings and tariff will give total bill .
Deduct payments made see balance owing .
Underpaying will leave a larger amount to be paid .
Post details here if you cannot work them out .

WhoIsThat

cooltt wrote: »

I'll keep this brief.


Moved out of a rented house 23rd Oct (tenancy end date).
Final readings for gas and electricity taken by me and letting agent
Sent to Green star energy by me a day later.
Landlord initiated change of supplier before tenancy end date ( i had no idea but legal apparently)
New supplier from 24th October, Spark energy
Green star final bill arrived 6 weeks later with Estimated readings, much higher than actual and want me to pay the bill.


I have complained and they say its within industry tolerance blah blah and i have to pay. The have also contradicted themselves and said the estimated readings on my final bill were provided by Spark Energy


I am happy to pay for what i used and not a penny more, what are my options? Why should i be resolving this rather than the landlord who changed suppliers

When the landlord had initiated a switch of your supplier, your supplier should have advised you via a 'Sorry you are leaving' notification.
You could then, of course, have registered an objection and successfully blocked such a switch.

The only way this may have been prevented was if the landlord had already registered with your existing supplier and taken over full responsibilty for energy you were still using whilst a tenant.

I suspect no landlord would take on such, but as any switch request takes at least 17 days to action, that change would have been requested some weeks fore the end of your tenancy.

So that is probably why you have not been billed to the readings you say you supplied the supplier. I am surprised the energy supplier did not tell you that you no longer had an active account with them when you attempted to provide the readings weeks after your account would have been closed.

You should not be being billed for energy after the account was taken over by the landlord.

WhoIsThat

karenadele wrote: »

I moved out of my property on the 27th October, posted the final meter reading on the 29th October and requested my final bill. Now here we are on the 11th December and they are telling me that I owe them over £400. I called and advised that I have told them numerous times about moving out and not transferring them. The lady I spoke to today has still not grasped that I have moved out and advised that the account will be on hold until they receive payment. I am totally confused as to how a single person in a one bedroom property can accumulate such a high balance.

Either post a copy of your bill here so we can explain it to you, or take it along to a local CAB office, and ask them to explain it to you (if you cannot begine to understand it by calling the supplier)