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Npower billing issue.
I'm not sure where to start with this so please excuse me. Back in June 2013 I think it was I had amassed over £700 in credit with npower because they'd not sent me a bill. I phoned to ask why not and the reason was because I have two electricity meters and their new computer system couldn't cope with this. This is true as…
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recommend a energy supplier please
After closer inspection of my Scottish Power online fixed price energy account , it has no exit fee , so after the worst customer service I have ever experienced from an energy supplier I'm going to leave after just 7 months . We are low to average users in both electricity and gas and pay d/d duel fuel and paperless etc.…
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Ovo Energy answer the phone!!!!
Are they only contactable via email now??? I've been on hold for over 26 minutes this is a joke......If it wasn't urgent then I wouldn't ring them.:mad:
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Nice Energy People
Hey all, Have had someone at the door today from a company called Nice Energy People offering us free cavity wall insulation as part of a government funded grant. I live in Essex and he told me that here we have now been cleared for 100% funding for this which is why they are going door to door. Our neighbours had it done…
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Combi-boiler question
Hi all, This might be a stupid question, but I've just bought a house with a combi-boiler and I've never used one before. Each of the radiators has a control. Should I leave the boiler on all the time and control the temperature with the radiators? - If I turn all the radiators off, will the boiler still be costing me…
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confused by British Gas bill
hi all i am after a little bit of help with my BG bill, a man came a few days ago to read the meter and i got an email this afternoon saying my bill was ready So i checked it and it says it is £401 in debit swell £145 credit which has been used Now i checked my meter reading history and gas seems fine but yet i checked the…
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Scottish power no bill
I received my latest quartely bill dated 4-9-14 a few weeks ago. The bill was not an estimated one as we had the meter reader round. The reader had missread the electric meter as it is the old fashioned type with a series of dials...this resulted in the electric meter reading showing 1,000 units more than what it actually…
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Pre Payment Meters - how much are you using?
Hi everyone, I have pre paid meters for both gas and electric after my partner lost his job and we ran up debts so there is no option to change back to standard meters. I'm wondering how much people use? Not including money paid out for debt (£8 per each weekly) we use £2.50 per day in electric (around £17.50 a week:eek:),…
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Property is listed as De-energised
I recently moved into a brand new, new-build house a few weeks ago. On completion day the meter readings were noted and recorded by the builder. The builder tells me my gas and electricity are supplied by Scottish power. When I contacted Scottish power to arrange being moved onto a more economical tariff, they told me my…
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MSE News: Green Deal fund to reopen with an extra £100m
An extra £100m will be added to the Green Deal Home Improvement Fund the Government has announced today Read the full story: Green Deal fund to reopen with an extra £100m Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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RHI monthly amount question
Hi, I will be applying online at end of week for RHI for my BioMass boiler. I am having my first EPC carried out the day before (mine is a new self build house). The way I read all the documents online and the OFGEM website, the higher the Energy use in kWh/m2per year is stated on the EPC, the higher my monthly payment.…
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First Utility - Don't move!
I signed up with them about six month ago and their completely online service was fine for submitting readings and paying bills. Then I moved. I found a phone number and after a 15 minute wait gave my final meter reading and asked for a final bill to be prepared. Nothing. Except new requests for meter readings and bills.…
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multi occupancy dwelling - no electricity bill?
Is it normal to not receive a fuel bill when using a key meter? How do people work out how much they use and the unit cost? Should the landlord pass on an invoice? TIA
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Problem with Scottish Power & no electricity.
I bought a house on the 8th of last month and am still trying to get the power turned on. Someone removed the main service fuse, so I contacted Scottish power who the current meter is with and they stated I would need a new meter as well. Three times I have booked for someone to come out to replace the fuse and meter and…
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dehumidifier - what uses less energy running on high or low?
Hi, Now winter is here I'm using my dehumidifier. I turn it on when I leave for work and when I'm back its full. So what would use less energy? Running on low or high? Or just the same? Thanks
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Dilema
What is the easiest way of finding electricity suppliers who don't insist on direct debits and fixed terms?
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Help with Storage heaters
Hi everyone Recently i moved into a flat which has economy 7 electricity starting from midnight. there are number of storage heaters and estate agent give a brisk brief which i forgot by now. i never use one ever before in my life. Wondering if there are other users of storage heaters here who can help me, thanks in…
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Boiler short cycling
Boiler made its first appearance for central heating this side of the year. After many issues to fix this last year with it it seems like one still remains and that is short cycling. It starts up and stays on for about 10 maybe 15 mins before falling into cycling mode of 1-2 mins on 1 min off. No complaints with the heat…
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Seem to be using a lot of electricity
Hi all, I'm living in an all electric, 2 bed flat on my own. I've been taking electricity readings on the days when I'm home all day. On an average day at home, I would put the immersion heater on for half an hour, which would give enough water for a shower and washing up. I'd use the laptop for a few hours or maybe watch…
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Help with British Gas
Apologies for the length of this but wanted to give all the details! To give you some background, I live in a property which has been up for sale for over 3 years. Friends of the family were trying to sell the property which had been empty since an elderly relative went in to care. The estate agency pictures on the website…
