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Daligas terms - not responsible for maintaining meter?
Looking at the latest Daligas terms, I see they are placing full obligation and liability on the customer for maintaining the gas meter http://www.daligas.co.uk/wp-content/terms/daligas_Terms_And_Conditions.pdf Is that right? :huh: :eek: I thought in most cases, the supplier was fully responsible for the maintenance of the…
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EDF Energy threatening debt collection on a bill I don't owe?!
Hi All, I recently moved into a new apartment that has prepayment metres (not something I was aware of when I looked around but has worked out well as its only me here) they had a little bit of credit on them but I went out to the shop and topped them up, now the electricity is with EDF but the gas is with EON. A month or…
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Moving home existing supplier?
Hi I am finally moving into my property my last account was with Eon which was cancelled more than two months ago as the old house was sold and the new house not yet bought, the supplier at the new premises is British Gas. Can I purchase a new product from Eon today prior to the move in a few days time - I will not know…
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Faulty Gas Meter
Basically to cut a long story short, today I've found out the reason for my gas bill jumping form an average £60/quarter to £650 for the last three months was a faulty gas meter. The energy company ( not sure if I am allowed to name them) has accepted it is due to a faulty meter and promised to install a new smart meter &…
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Exit Fee on Electricity/Gas if Renting
Hi, We've just started renting places and are looking at choosing a new electricity and gas provider. We've noticed that a number of tariffs include a £25 exit fee if we leave the contract early, would this apply to us if we were moving out after ten months? Or would this apply to the new tenants if they decided to change…
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New boiler & TRV's flat is colder than before
Hello Need some advice please Had a Vokera boiler not the best but warmed up flat very well, where I would be too hot and need to turn boiler off. I have recently replaced with Worcester Bosch (powerflush, filter and all done) - Condensing boiler 28i, and have TRV's in 2 bedrooms and living room I also have a battery…
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First Utility - No bill 3 months after leaving
Hello, I require some advice. I sent a moving home request to First Utility on 1st July with a closing date of 12th July. In my eyes this was enough time. 12th July came and nothing, I checked my account and they had received a meter reading from me on 12th July, which is what I submitted but no final bill. So they did…
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My meter vanished! How switching can be messed up
:mad: I was with First:Utility (F:U) from 2012, their system worked fine. I paid monthly for the actual energy used. In March 2013 they upgraded my electricity meter to a Smart meter. I was then able to download my usage as reported daily by the meter. (I still have an old gas meter). Everything was fine and I looked…
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Scottish Powerless
SCOTLAND SAID NO.......... but at least they spoke, 4 days without heat, water, hot food and still no luck getting through to CUSTOMER SERVICES...... if thats what they call it, Complete waste of time spending 3 hours so far waiting for calls to be answered. What options are there for getting around the ansa-phone…
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Npower Bill Query
Can anyone tell me what this debit is on my account? Stated as 'Refund'? Many thanks
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Time to update meter on MPAN database delays swap
I want to change my supplier from British Gas to a competitor. The competitor told me they could not accept me until I changed my meter from an old Economy 7 dual one to a new single rate one, even though BG had mananaged me on a single tariff on this meter for several years. Accordingly I had the meter changed today. I…
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Npower 4 year saga
http://www.sleafordtarget.co.uk/Lincolnshire-mum-s-year-battle-NPower-crippling/story-23055544-detail/story.html Nice to see it was eventually sorted.
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Flow Energy - Heads up
I switched myself and my mother to flow energy and both times the meter readings I gave them have not gone across correctly. For me I took readings on the change over day, put these into the form on the link flow energy gave, https://www.flowenergy.uk.com/readings so no question of the correct values. I put the same…
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NPOWER Saga
Where to start! In July this yeas I received a letter from NPower stating that my tariff was running out in August and I could call to discuss my new tariff. On calling, I was told that my account was "Bill Blocked". When I asked what that meant, it was explained that there was a problem with my account on the computer…
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Scottish power smart meter?
Does anyone have a scottish power smart meter apparently they are rolling them out but I'm yet to be convinced!!!
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Smart meter help!
Hi folks I am hoping to get a smart meter soon scottish power have said that they are looking to roll them out - although I've heard conflicting reports on this! I'd like to hear from people who already have a smart meter and the difference it makes. I'm terrible for leaving lights on and leave everything on standby. For…
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Inefficient Boiler, could a oil filled radiator be better?
Hello guys, I'm hoping someone with a lot more knowledge than me can help me out here. I private rent in a small 2 bed flat, both electricity and gas through sainsbury's energy at the rate of 10.590p kwh and 3.740p kwh with a daily charge of 26p for each. I have just had my boiler service and the report was not good,…
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Do you work for an energy company?
Do you work for an energy company call centre or switching people? If so and you're happy to talk about it anonymously or otherwise, please PM me for more info. Thanks in advance. MSE Archna
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Changes to Scottish Powers T&C
I have received an email from SP - Informing me that they have changed their T&C to benefit "the customer" with a link to their new T&C (11 pages long) but no indication as to what, exactly they have changed..... Could they be honest and tell us what they have changed rather than this method ...??
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Upgrading old Tumble Drier
Hi everybody, forgive me, if I have posted in the wrong thread. I am in the process of replacing older appliances. Trying to purchase more energy efficient models A++/A+++. OH and I both grew up with Miele appliances, and this still stands today. Just replaced older Miele dishwasher, with an all singing and dancing A+++…
