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Faulty Gas Meter
Basically to cut a long story short, today I've found out the reason for my gas bill jumping form an average £60/quarter to £650 for the last three months was a faulty gas meter. The energy company ( not sure if I am allowed to name them) has accepted it is due to a faulty meter and promised to install a new smart meter & until then my bill will be estimated.
I normally pay by direct debit £50/ month & this is for gas + electricity. But for the last 3 months they have already taken 2 X £194 and today right after I've spoken to them & them accepting my property has a faulty meter they have taken a further £194. Due to these high bills I have had 2 direct debit transactions refused by bank and the bank is charging me for non payment of direct debit ( I think it is £25 for each refusal).
I have asked the energy company to recalculate my bills based on my previous gas usage prior to meter became faulty.
My questions are:
1) Can I ask the energy company to pay me the £50 I needed to pay my bank for direct debit non payment?
2) Can I ask the energy company for the over payments I have made (based on my previous usage) paid back to me?
3) what do I do when they issue me with an estimated bill ( until they put in a new meter) & and I don't agree with their estimation?
Any advice will be greatly appreciated, Cheers!
I normally pay by direct debit £50/ month & this is for gas + electricity. But for the last 3 months they have already taken 2 X £194 and today right after I've spoken to them & them accepting my property has a faulty meter they have taken a further £194. Due to these high bills I have had 2 direct debit transactions refused by bank and the bank is charging me for non payment of direct debit ( I think it is £25 for each refusal).
I have asked the energy company to recalculate my bills based on my previous gas usage prior to meter became faulty.
My questions are:
1) Can I ask the energy company to pay me the £50 I needed to pay my bank for direct debit non payment?
2) Can I ask the energy company for the over payments I have made (based on my previous usage) paid back to me?
3) what do I do when they issue me with an estimated bill ( until they put in a new meter) & and I don't agree with their estimation?
Any advice will be greatly appreciated, Cheers!
0
Comments
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You will have been advised in advance of DD increase and the one taken on the day you spoke to them will have been initiated a few days before. You have no claim for bank charges because of the advanced notice of DD.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0 -
1) Can I ask the energy company to pay me the £50 I needed to pay my bank for direct debit non payment?
They dont have to if notified of the increase, however as a gesture they should and likely would
2) Can I ask the energy company for the over payments I have made (based on my previous usage) paid back to me?
yes
3) what do I do when they issue me with an estimated bill ( until they put in a new meter) & and I don't agree with their estimation?
call them, however if they know what they are doing they can look at prior usage.Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0 -
Was your gas meter running slowly ? £60 a quarter is extremely low for a gas central heating property. Gas meters are quite reliable and very rare to find one running fast or slow.0
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sacsquacco wrote: »Was your gas meter running slowly ? £60 a quarter is extremely low for a gas central heating property. Gas meters are quite reliable and very rare to find one running fast or slow.
My bill for the quarter was 20 quid...0 -
Cyberman60 wrote: »My bill for the quarter was 20 quid...0
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sacsquacco wrote: »Was your gas meter running slowly ? £60 a quarter is extremely low for a gas central heating property. Gas meters are quite reliable and very rare to find one running fast or slow.
I pay £50 a month direct debit which is for dual fuel. Most of the time I was on credit as I was paying too much for our usage. Mine is a new built block of flats, so I would assume the building itself and the boiler are very energy efficient.
On the meter itself after the reading there was a code 'B' apparently this means the meter is faulty according to the guy I was speaking on the phone.0 -
I pay £50 a month direct debit which is for dual fuel. Most of the time I was on credit as I was paying too much for our usage. Mine is a new built block of flats, so I would assume the building itself and the boiler are very energy efficient.
On the meter itself after the reading there was a code 'B' apparently this means the meter is faulty according to the guy I was speaking on the phone.0
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