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What is the point of the Energy Ombudsman?
Genuine question .... I moved home last December, provided Scottish Power with meter readings and waited for a final bill. I didn't get one so I chased. And chased. And chased. I finally got a "final bill" in February. It was wrong. I pointed out the error and was promised a revised bill. A couple of weeks later it…
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Gas bill too high (HELP)
Hi, I have a pre pay gas meter with British Gas which I top up each month. This month the boiler settings have been: Heating - Off Water - timed (on 4:30am - 5am / 2pm - 2:30pm / 7pm - 7:30pm) In the 30 days since I topped up the pre pay meter it has used £90. This seems way too much for only heating water for an hour and…
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Npower Final Bill Dispute
Hi, We moved out of our property in Feb and Npower sent out final bill in June (after chasing them for months). When we moved out we were £118 in credit, however the bill they sent was for £175. When I rang up to question this, they couldn't really explain to me how this was calculated so naturally I disputed this. After a…
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NPower Incompetence
So what's new? Just received a bill today from NPower for around £600! We are not NPower customers currently and have not been customers since end October 2013. We were a customer for approx one month after we moved into our new house which was supplied by NPower at the time. We switched to another supplier - good MSE…
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E-on massively overestimating bills to increase DD?
I've been with E-on for about 15/16 months without issues. Live in a new build, highly energy efficient home. At outset, they wanted £80 p/m DD (3 bed property) but after winter bills I was in credit by a sizeable amount, so adjusted the DD to the minimum. Obviously, its very mild and has been for months. Heating has been…
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MSE News: Compensation for households hit by power cuts to increase
Ofgem is to increase the amount of compensation households get following a power outage... Read the full story: Compensation for households hit by power cuts to increase Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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NPower and Buchanan Clark and Wells
Bit of a long story but essentially my son rented a property which he moved out of over 12 months ago. He settled the final power bill with Npower and moved on. They have since handed an alleged debt on to a couple of agencies, the latest of which is Buchanan Clark and Wells who have tracked him to my home address (he…
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N-Power £600m billing error!
So they blame the meter being wired up wrong, but how this got past any sort of computer program is beyond me! http://www.bbc.co.uk/news/uk-england-lancashire-28444589 Can you imagine the shock if your Direct Debit increased from £87 to £53,480,062.00 per month? :rotfl:
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N Power got name very wrong on bill ..can I wipe fuel use over a year old?
After receiving terrible service from N Power after the death of my mother and having to take over running my vulnerable father's affairs with a power of attorney. I have received two judgements in my favour from the Ombudsman. N Power took over a year to sort out things in what was a very difficult time for us. 16 Mar…
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Any deals for switching to BG?
Sick and tired of EDF so looking at switching to BG. Cannot really see anything on the cashback sites though, where have all the deals gone?
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Moving into first flat. How do I sort out electricity!?
I am moving into my first flat on the 1st of august. I will be renting however the letting company has been less than helpful about how to go about sorting out electricity supplier. All I know is the property is full electric and hear is provided through a combination of underfloor and wet central heating. They can't tell…
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British Gas Chief Exec contact
Hi all. Has anybody got any information on how to contact the British gas chief executive? I am having major issues with British Gas,who basically have been telling us untruths for over a year now. they even had one of their complaints managers investigate & he ruled that British Gas were the cause of all problems faced by…
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British Gas
Hi there I received a 'gas bill' statement from British gas in March for £26. This was the first bill we've had off them as we have no gas services in our house since we have been living here approx 12 years. When we contacted them they said they have started to implement a standing charge whether you have gas appliances…
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Is the free boiler scheme still running?
Hi, before I spend another hour trying to diffuse a lot of conflicting information maybe someone would be very kind and help me out :) Basically I'm trying to get the free boiler through the ECO? scheme I'm confident we meet the criteria. I applied on npower but haven't heard anything back so then applied on boilerguide…
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Gordon Dobson
Can anybody advise me on what to do? I have a rather strange predicament, I did a fixed price gas & electric deal a year ago with Sainsburys Energy which is due to end on the 31st July and I wish to look for a new deal. The predicament arises because when I took out the fix 12 months ago , I recieved a letter from…
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E-on Energy Bills - HELP!
Hi Everyone, We just moved into a new build house. 3 Bed. E-On have estimated we will spend £1200 a year on just electricity as the house has no gas. Thats £108 a month!! They say they re evaluate after 3 months. Do you normally just send them a meter reading after 3 months? There are 2 of us in the house but the house is…
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Tenant received gas bill although he doesn't use gas
Hi, I moved to my current flat as a tenant since two years ago. When I moved in, the estate agency told my that the only energy here is electricity and that there is a disconnected gas meter in the flat which I should ignore. During these two years, I received bills from EDF with the name of a previous tenant which I…
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Moving problems/questions
Hello! I have been transferring my duel fuel (gas/elec) from British gas to Npower since Nov 2013. My elec changed with no problems and I am on a elec fixed tariff that ends in Nov 2014, with no exit penalties. However, there are lots of problems with my IGT and getting my gas changed from BG to Npower (so npower claim).…
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First utility : iSave Fixed v16 April 2016
Hi Guys, Im currently on EDF Blue Promise Sept 2014 and decided to switch to First Utility iSave Fixed v16 April 2016 So im really confused. My First utility price plan says Standing Charge pence per day. Electricity : 1.70 Gas : 2.39 Electricity Unit Rate pence per KWh : 14.127 Gas Unit Rate pence per KWh: 4.271 So my…
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Contact details for Electricity national database
Hi Can anyone help!! and give me contact details for the electricity national database. I have dealt with Scottish power, British gas and EDF whilst attempting to switch and explained time and time again that the details on the national database are wrong. Non of the afore mentioned companies seem to be able to resolve the…
