MSE News: Compensation for households hit by power cuts to increase

Former_MSE_Helen

Ofgem is to increase the amount of compensation households get following a power outage...

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Compensation for households hit by power cuts to increase




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SailorSam

http://www.bbc.co.uk/news/business-28458173

This is only the electric though isn't it.
I was without gas for a couple of days, i think it was the winter before last. Will BG follow.

http://www.bbc.co.uk/news/business-28458173

Bluebirdman_of_Alcathays

SailorSam wrote: »

http://www.bbc.co.uk/news/business-28458173

This is only the electric though isn't it.
I was without gas for a couple of days, i think it was the winter before last. Will BG follow.

Considering just about every power company supplies gas, and the decision has singularly nothing to do with BG, I would imagine BG are doing the square root of [EMAIL="f@ck"]f@ck[/EMAIL] all about it.

Joyful

It is not the energy suppliers but the local distribution companies who pay the money, usually through the energy suppliers.

tberry6686

I disagree with this idea of compensation for a power outage in most cases, although if it is the electricity companies fault then fair enough.

Look at earlier this year - people claiming compensation for the power outages caused by flooding, storms etc. I'll never understand how anyone can think that this is the fault of the electricity suppliers and so why compensation should be due from them.

All that this does is remove money that could be spent on improvements from the pot.

lstar337

tberry6686 wrote: »

Look at earlier this year - people claiming compensation for the power outages caused by flooding, storms etc. I'll never understand how anyone can think that this is the fault of the electricity suppliers and so why compensation should be due from them.

I didn't think compensation was ever awarded in situations of force majeure.

tberry6686

Maybe I'm wrong but I'm sure I saw some reports of people complaining that the compensation they were given was not enough and wanting more.

osiangwynedd

tberry6686 wrote: »

Look at earlier this year - people claiming compensation for the power outages caused by flooding, storms etc. I'll never understand how anyone can think that this is the fault of the electricity suppliers and so why compensation should be due from them.

I don't think anyone has ever suggested that energy companies are at fault for extreme weather, although if the same points fail each time there is strong wind or even a mild case of flooding then there is possibly a case that they need to improve those points, it's not as if they don't know this is going to happen and they have put their equipment in vulnerable places and not kept it in good condition, blah blah.. But the issue here, pointed out in the press releases, is that they didn't repair things quickly enough and they didn't keep customers informed. Especially important when these people have to live away from home for, say, 5 days between Christmas and New Year, and they just don't know when their power is back on or even when anyone is going to be depatched to look at it. This is completely down to the energy companies.

Bluebirdman_of_Alcathays

osiangwynedd wrote: »

I don't think anyone has ever suggested that energy companies are at fault for extreme weather, although if the same points fail each time there is strong wind or even a mild case of flooding then there is possibly a case that they need to improve those points, it's not as if they don't know this is going to happen and they have put their equipment in vulnerable places and not kept it in good condition, blah blah.. But the issue here, pointed out in the press releases, is that they didn't repair things quickly enough and they didn't keep customers informed. Especially important when these people have to live away from home for, say, 5 days between Christmas and New Year, and they just don't know when their power is back on or even when anyone is going to be depatched to look at it. This is completely down to the energy companies.

This is completely down to the energy companies? The fact the storms were between Christmas and New Year? Huh?

dude89

So another reason for energy bills to rise!! Great work ofgem as per usual.

JC_Derby

osiangwynedd wrote: »

I don't think anyone has ever suggested that energy companies are at fault for extreme weather, although if the same points fail each time there is strong wind or even a mild case of flooding then there is possibly a case that they need to improve those points, it's not as if they don't know this is going to happen and they have put their equipment in vulnerable places and not kept it in good condition, blah blah.. But the issue here, pointed out in the press releases, is that they didn't repair things quickly enough and they didn't keep customers informed. Especially important when these people have to live away from home for, say, 5 days between Christmas and New Year, and they just don't know when their power is back on or even when anyone is going to be depatched to look at it. This is completely down to the energy companies.

energy companies? This had nothing to do with energy companies, but poor organisation by the two Dno's in question.