NPower Incompetence

Frtiz

So what's new? Just received a bill today from NPower for around £600! We are not NPower customers currently and have not been customers since end October 2013. We were a customer for approx one month after we moved into our new house which was supplied by NPower at the time. We switched to another supplier - good MSE advice - and paid the final bill. A couple of months later we received another bill apologising for the lateness. This meant several more phone calls to sort out the issue. We were promised that that was the end of the matter. But this is NPower. The most recent bill also related to a non-existent meter. NPower have told us to ignore it as it is their mistake. However, I am concerned that this may not be the end of the matter - NPower's track record speaks volumes!

naedanger

Frtiz wrote: »

So what's new? Just received a bill today from NPower for around £600! We are not NPower customers currently and have not been customers since end October 2013. We were a customer for approx one month after we moved into our new house which was supplied by NPower at the time. We switched to another supplier - good MSE advice - and paid the final bill. A couple of months later we received another bill apologising for the lateness. This meant several more phone calls to sort out the issue. We were promised that that was the end of the matter. But this is NPower. The most recent bill also related to a non-existent meter. NPower have told us to ignore it as it is their mistake. However, I am concerned that this may not be the end of the matter - NPower's track record speaks volumes!

Have you got it in writing that it is their mistake and you can ignore it? If not then ask for it in writing so you have evidence and to reduce the risk of problems later. However with npower even that does not seem to be enough - see this thread:

https://forums.moneysavingexpert.com/discussion/5023697

Oh, and if they don't answer your request to put it in writing send a written request and if they still don't respond within eight weeks complain to the Ombudsman that they are not answering a reasonable request.

chanz4

did you pay their final bill?

GingerBob_3

Don't forget to check that they haven't scuppered your chances of obtaining credit, by posting an adverse report against you to the CRAs.

nPower

Frtiz wrote: »

So what's new? Just received a bill today from NPower for around £600! We are not NPower customers currently and have not been customers since end October 2013. We were a customer for approx one month after we moved into our new house which was supplied by NPower at the time. We switched to another supplier - good MSE advice - and paid the final bill. A couple of months later we received another bill apologising for the lateness. This meant several more phone calls to sort out the issue. We were promised that that was the end of the matter. But this is NPower. The most recent bill also related to a non-existent meter. NPower have told us to ignore it as it is their mistake. However, I am concerned that this may not be the end of the matter - NPower's track record speaks volumes!

Hello Frtiz,

Thank you for your post.

I would like to look into this for you and see what has happened. In order for me to do so can you send me the details on an email to the address on my profile page.

Thanks

Carmel