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ECO Grants
Hi. I applied for an ECO Grant last November with Southern Electric. Yesterday I rang Carillion Energy Services to see what was happening with my application. i was told that everything was approved, I just needed to make a small contribution for the installation of the new boiler to proceed. This contribution is £500! At…
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FTB Moving house
Hi, My partner and I are moving into our new house soon and we've started looking at gas and electricity (using consumption figures given to us by the couple moving out). They use First Utility, and based on the consumption figures it looks like Ovo are going to be our best option. We are just wondering at what point can…
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they have my money
I'm in credit by around £400 with my energy company and they will not credit it back to my account due to a billing block at their end. Any advice please
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Direct Debit date change - First Utility
Can they change a DD date without telling me? It was always taken on the 12th looked on-line yesterday and it stated my DD will me collected 25th? All slightly irrelevant mind as they have not asked for it since Nov 13 and the last bill I had was Sept 13. I have kept the money to one side when they decide they want some…
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Isupply - Can't get my refund back!
I am wondering if anyone else is having trouble getting a credit balance refunded from iSupply? I started a second contract with iSupply in December & had a large credit balance carried forward from the old contract to the new contract. They then took a direct debit payment straight away despite this opening credit…
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How do I get Scottish Power to refund my money
Hi - no doubt this has been asked before, but I am fairly new to the forums and would welcome some advice. I changed energy providers and Scottish Power have still not refunded the credit balance of my account. They keep promising to do so but then fail to refund it. Today I got an email which stated that due to a system…
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No Monthly Readings to NPower
We're told by MSE and other consumer organisations to provide monthly gas and electricity meter readings to our energy supplier; however NPower has told me not to do this as every time I do their computer system issues a bill and recalculates my DD (invariably) upward and as I've only been with them for 5 months isn't…
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Standing Charge on Unoccupied Property
I am completing on a property this Friday that is currently served by a "exotic meter"(??). Because of this "exotic meter", I can't get anyone to register my tenancy and switch my account, until 15 weeks' time. Meanwhile, the flat will be empty and unoccupied while major renovation takes place, but I'll need to pay a…
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Changing energy providers - when to cancel direct debit?
I am changing energy suppliers later this month - the 27th is the date I've been given by my new provider as when they'll start supplying me. My "dilemma" is that my direct debit for the old provider is due on the first of every month and I have arranged so that my new provider also takes the direct debit out on the first…
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Funny Meter Readings
So, having moved into my first home the electricity meter doesn't give you a reading, it's the smart hub from British Gar that does. The first reading was 001808 The second Reading 002274 Which means we have used 466 Units? I googled the average unit consumption and this seems ridicules. It ran from the 24.01.14 - 10.03.14…
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Use QR codes to help consumers compare, Government tells energy firms
"Energy companies could be forced to add QR codes to bills to help consumers monitor energy use and switch supplier..." Read the full story: Use QR codes to help consumers compare, Government tells energy firms Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
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npower
hi all im new to the forum i just felt i nneded to tell the world of my dealings with npower in october my contract was up so i moved my gas to sainsburys gas and in december on dec 20th both parties took money from my account so i rang both suppliers and guess what they were both suppling me with gas through one pipeline…
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Elec and gas with two different suppliers - best way to switch
Moved to a new house a few weeks ago. Elec supplied by Eon. Gas by British Gas. British Gas are 17% more expensive than Eon (per unit) for gas! :eek: I had Eon Dual Fuel at my old house and it seems logical to at least switch our gas to Eon and use them for both. I haven't yet done online price comparisons. It may be that…
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Eon - can't seem to get Tesco Clubcard points anymore?
We moved house a few weeks ago. At our old house, we were within Eon for 3.5 years (August 2010 until recently). When I signed up with them, I gave them my Clubcard number and got Clubcard points on all of my bills. At our new house, Eon supply the electricity. They've opened me up a new account and I manage it online. I…
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Question for folks with solar PV, or anyone who may know
I'm looking at renting a new place which has solar PV panels on the roof. I have only seen the place in pictures so far, but it looks like it has two rows of 3 panels, six in total. Can anyone give a 'rough' idea of the generating capacity for me please? Thanks.
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npower boiler breakdown cover
I am with NPower for both Gas and Electricity and also have their breakdown cover for my boiler On Thursday our electricity was blowing the electricity so make a call to NPower who arranged for sub contractor to come and visit on Friday. On Friday they came and said that the boiler would need parts which resulted in my…
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Gas installed
I am wanting to change from solid fuel to gas - any advice on getting attached to the mains I should be aware of to keep costs down?
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First Utility - Quidco
I applied to switch my electric to First Utility last autumn via Quidco for £25 cashback. First Utility wanted a £200 deposit (why?) before they would switch me so I decided not to bother. Fast forward this week and I have just been paid the £25 Quidco cashback into my bank account! Even though I never became a First…
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Eon - messed up tariff switch
Eon drive me mad sometimes. How can something so simple go so wrong? Discounted tariff ended in Jan got told I was going in their standard plan. Fine no problem. Knew I was going to change anyway. Due to bereavement in family I forgot and didn't change until Feb 15 online. Still no problem. Got my documents through a week…
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how long for ovo switch to take place
any ideas been waiting a week or so now not even had an application confirmation. will be glad to see the back of co-op they've been nothing but a nightmare
