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Npower online accounts downtime
Hi, i tried to login to my account , but it states that there is maintenance on the site and that it will be back on by 10am Sunday 9th March 2014, it's now 11.11 am ? I have just received a bill for £924 from npower, they state that we have not been making enough monthly payments? Aren't they supposed to review your…
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N Power - The saga continues - sort of....
N Power what can be said that hasn't already? This case started in December after not having had a bill for 10 months. N Power did what N Power does best........ Nothing! Complaint after complaint resulted and lies continued to be told by N Power that they freely admitted to and all this related to my Mothers electricity…
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Npower electric bill
After waiting for nearly a year for a bill from Npower we have finally received a bill for 6 months however the problem is that for our heating bill (we have TCTH meters) we have been charged £0.00p for our heating part of the bill: so 5229KWH @ £0.00p When on the phone to Npower and trying to find out if we were in credit…
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Storage heaters and Economy 7 - Is it worth the switch
There are a few questions I'm hoping E7 users can answer. My situation, I work a home based 9-5 job and my other half works nights os sleeping most the day. At the moment I am using Dimplex wall mounted oil filled radiators with timers, kitchen and front room coming on from 7-9am and coming on from 4-10pm. the radiators in…
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Npower and still no bill
I posted recently about moving to a new build house in Sept and trying to get a final bill from Npower so we can move utility provider. They are really taking the p*** now, how can a company that big not be able to get a final bill sent out? It would be different if I wanted to join them then they would be all over me like…
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Moving House
Hi I have just bought a new house, my first one. The old owners have moved out today, I was wondering if I have to register with their energy supplier they was using before I can switch to someone else? They were with British Gas but I'm hoping to go dual and pay by monthly direct debit. If anyone can help or even advise…
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Confused about tariffs, advice please?
Hi all I wonder if you can help me. My husband and I have just bought our first house and are looking to switch energy suppliers. We are currently on Southern Electric's standard tariff. My question is, given that we aren't in the house too much and I don't think we have a very high usage, would we be best going for a…
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Scottish power prepay meter- how am I in debt?
Hi I was wondering if anyone could help me? Iv recently bought a house and the house is using pre pay meter with Scottish power, iv been using the meter for three months as I have now moved to another supplier to pay direct debit. In the three months iv been doing up the property so have hardly used any gas and electric.…
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PREPAYMENT METER - got a bill?? 2 meters?? advice please
Cant believe this has happened - I have a pre payment meter because I have 2 meters - I have incurred debt They informed me of the following Prepayment key meter - supply electricty to lights and appliances 2nd off peak meter - heating and hot water Off peak has a debt because charge not applied Started account 22 june 12…
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Confused and annoyed with Scottish Power part two
I'm getting so fed up with the lack of so called customer service they have. My previous thread of the same title is still not resolved after nearly amonth! We have been in touch with the complaints dept who said we would not have to pay the incorrect bill till thenext billing date, and to let them know if we we were…
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Complaints Number for First Utility?
Hello I am finding it impossible to get through to First Utility. Telephone queues are horrendous, emails are not answered for 7 weeks. I wish to speak to them about something that has now turned into a complaint. They have a 'Consumer Affairs Team' that apparently deals with level 2 complaints, but it has not contact…
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No gas supplier, no MPRN, not on National Grid
I have been renting part of an old house for 18 months, using gas, but have never received a gas bill. It was a company relocation and they sorted out opening utility bills for electric, water, council tax, TV licence but not gas. Of course I realised this at the time but then forgot about it until now as we are about to…
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British Gas - possible widespread problem
I was last billed for Gas for my home on 14th November 2013. So when, by the end of February, I hadn't received an e-mail request for a meter reading or received a bill, I gave them a call. I was told "We had a glitch with the system and some customers haven't received reminders or berills for the winter quarter. Just…
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Newbie to gas & electric
Hi, I'm looking for some advice and tips. For several years I've paid for gas & electric via PAYG key metres which I've always liked as I can see exactly what I'm using and I'm very good at budgeting. However, we have just bought a property which doesn't have key metres so we thought we would go direct debit as its…
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Did you fix in October with EDF?
I fixed in October - with the EDF Blue Price Promise March 2015 tariff. I have just checked - not expecting much - and found that First Utility is offering a 30 quid saving for me (largely due to lower standing charge, but unit costs lower too, fixed till April. In addition - TopCashback is offering a 25 quid cashback on…
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OVO Energy
I have been trying to sign up for electricity with OVO Energy. However, their customer service is dire. I first contacted them, or tried to on 24th Feb, by phone and email. To date I have not received a reply to my email and have despite talking to them several times and with promises of them returning my call....nothing.…
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Discounts for medical conditions
My son has been put on home kidney dialysis with the machine running for at least 8 hours every night. Do any energy companies offer any help for people with long term medical conditions? Thank you
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Boiler repaired but broke again after 2 months
Hi I'm unsure if I'm posting in the correct place, but my boiler went wrong at the end of December and it would knock out the electric in the house a little while after firing up. I had a friend of a friend (who is corgi registered) come out who replaced a part in the boiler to fix it, but the issue has started happening…
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Early final bill from npower
Hi, On the 26th of February OVO took over my supply from npower. I gave meter readings to ovo and I was told that they would then within a few weeks provide readings to npower for a final bill. Now npower have raised a new bill on the 4th of March with estimated readings for the 25th of February. Has anyone had the same…
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Scottish Power not refunding money they owe
Hi all, I've switched from Scottish power to EDF back in October. Although my electricity account has been stopped, Scottish power keeps on charging me every month for gas when by their own admission they are not providing it anymore. Furthermore, they owe me about 300 pound. I have called and emailed them numerous times,…
