Confused and annoyed with Scottish Power part two

currylover2013

I'm getting so fed up with the lack of so called customer service they have. My previous thread of the same title is still not resolved after nearly amonth! We have been in touch with the complaints dept who said we would not have to pay the incorrect bill till thenext billing date, and to let them know if we we were askedfor payment again.

Well, what do you think, despite this we have now received a paper bill threatening to take us off online billing. I spoke to a customer advisor but was cut off/hung up on before I could air mygrievance. Another email was sent and we received an email saying they would be in touch in 5 working days!!!! And today I have received another bill saying we have been taken off online billing. I can still log on buthave noticed they have now moved us to the standard tariff instead of the fixed!:mad: trying to ring them is ajoke, has anyone got any suggestions?

dogshome

FORGET PHONE CALLS !
'Getting in touch' with SP is not the same as makeing a formal Complaint.

In the strange world occupied by the Utility Co's, the word "Complaint" spoken verbally means absolutely nothing, but sent in writing it puts the firm on notice by the terms of their licence that they have to follow a set procedure to resolve the problen in 56 days - If they don't you go to the Ombudsman on Day 57

WRITE a letter headed Complaint, BIG & BOLD, setting out the history of your problem, spelling out the contradictory advice and actions you have recieved and demanding recompense for the enforced change of your tariff