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Virgin call costs
Can anyone advise? We had to return from our holiday in the US back in March. Virgin cancelled our April flights because of the upcoming lockdown and we had to spend a lot of time on calls (many on hold for over an hour, and some which were on hold and then cut off) to them to book new flights before lockdown, as they were…
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2021 South-America Travel
Hi, We were due to go on our honeymoon to south-america this year (multi-stop). This has now, understandably, been cancelled. Everything is booked through one travel company. We been given two choice (i) move the adventure to August / Sept 2021, or (ii) get a refund. We are aware that we are covered by ABTA and ATOL in the…
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Lastminute.com package holiday refund
Hello, I hope someone can offer me some advice. I booked a package holiday with lastminute.com for the end of August, but in May they changed one of the connecting flights to two days later, meaning my family, including 3 children, would be stuck in Brussels for 2 days and we would miss 2 days of our holiday. I chose the…
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One cancelled flight
In January I booked flights and insurance directly through EasyJet to Mallorca at the end of August. Last week, the return flight was cancelled and I've been able to ask for a refund. However, the outbound flight hasn't been cancelled and my only option is to move it to another flight, which I don't want to do due to my…
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Visiting Cyprus
Had a holiday planned with Tui to Cyprus in early November. On August 1st, Cyprus placed UK on Category B list where travellers were allowed into the country but must provide evidence within 72 hours of flying that they have had a negative PCR test. The appropriate test needs to be carried out privately (NHS may provide…
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Ryanair
I have flights to Spain booked for next weekend but cannot go because of the home office advice against flying and the quarantine on return. Ryanair are still flying so they won’t refund me. Can I get the money back for the unused flights ? Thanks.
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Lastminute/Easy jet refund
Requested refund from Easyjet 1st June (purchased flight via Lastminute) Received email 15th July from Easyjet saying i would receive refund within 10 daysRang Easjet today (3rd Aug). they said they sent the money to Lastminute.com who i booked the flight with "Please be advised that a refund request was processed on the…
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UK Live Lockdown Map?
Is there a website that shows which cities in UK are in Lockdown in any given moment? What it is that theres lots of people confused on the Government handling of corona and dont know which city is in lockdown and which isnt. We all know london wont go in lockdown cause if it does the FTSE100 will crash like a plane shot…
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Partner desperate to go abroad ...
Hi all My partner and I have our last week of annual leave in the first week of September. Unfortunately we had to postpone our wedding and honeymoon and spent almost 4 weeks at home in July as a result. My partner is now desperate to go abroad with our last week. I'm trying my best to deter them but had a few questions in…
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Desperately in need of advice!
I booked a package holiday, for the 3rd August, with On The Beach online travel agents back in January of this year. I paid for the flights immediately and the remaining balance was due on the 17th July. I made several attempts to contact the travel agent to discuss my holiday, including a possible change of destination,…
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Is Hoseasons passing on the VAT reduction?
So I am aware that there is no obligation for companies to do this, and there are complex rules around tax points; however I was just checking my confirmation for a Hoseasons booking made back in 2018 for this October and under the price it states ‘VAT and IPT, if applicable, are calculated at the rate applicable when your…
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No refund for Majorca - PLEASE help
Hi, I'm a new poster and it's looking like we have just lost £2.4k on a holiday for a family of four to Majorca, so please be gentle! I'll try to give as much detail as possible, as I know each case is unique. We booked a package holiday (confirmed package on ATOL certificate) last September with lastminute.com to travel…
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Gym membership
I had a gym membership that got temporarily stopped when gyms were closed.. they now want to reinstate the payments which is fair enough if the gym is going to be used. My problem is I have a very vulnerable daughter who is terrified of catching this horrible disease, she hasnt crossed the doors for 17 weeks now and we…
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No bank account and cant open one so no BBL?
Looking for some ideas for the following situation: I registered my ltd company on the 14th February 2020. I have been unemployed and setting up the new company since last year around October. I was about to open a bank account when the lock down was announced. Ive spoken to all the banks just recently to try and open an…
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Generator Hostel London - Help!
Hello MSE Community, I hope you can help me which in turn will also help many other travellers in my situation from looking online I made a booking for a stay on the 25th January 2020 for a 8 berth room at the Generator London for a Stag Do. At the time I booked an advanced rate and was non refundable. The country then…
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Universal credit advance help
Hello, I have been furloughed from work, and It was suggested to me that I apply for universal credit, so I did this, upon applying I was offered a advance and I thought great, so I took the advance as I was really struggling to pay my rent, bills and feed myself. My universal credit application has now been refused as…
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Corporate Event company cancelled events and not offering refunds
Hi there, I am wondering if someone can offer me some advice on how to handle this please. My partner has booked numerous events with a corporate event company who offer hospitality events: Ascot, London Theatre Trip and Meal, London show and Meal. For Ascot he agreed to transfer to next year. When the theatre trip was…
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Refusing Refund
Hi All, If I can ask for advice I would be grateful. In brief, I was booked on a hen weekend in Portugal for April this year, along with 16 others. This was cancelled due to the virus. We can rebook within 12 months. Majority of party have rebooked for next year. I cannot go due to childcare/frail elderly mother (it was a…
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Work Holidays
I was supposed to finish up on holiday from my work place the day after lockdown. I had received my weeks holiday pay that was last wage i got when furlough kicked in all of my colleagues received 6weeks pay i received 5 and was told that was because id had my holiday pay which was fair enough. so i asked if i was then to…
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Please help....
This is a bit of a long one, so please bare with me.... firstly I work part time on a 17 hour contract, but so more every week. Am I classed as a salaried employee or hourly paid ya I get paid for the hours o work? also I was on long term sick (back operations) from sept to mid March, I returned to work and did 2 weeks at…
