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Coronavirus Board

Archives for May 2020

Shared parenting through coronavirus
Does anybody have an understanding of the law around lockdown for cornavirus? There is a bit that says where children have parents in two houses, the children can continue to move between the homes to see both parents to keep whatever the current arrangement is in place. Does anyone understand that as meaning the parents…
Travelling from wales to England for work
I was wondering if anyone could help as we are unsure of if my dad can travel to work from north wales to England. We have recently moved to wales which was difficult in it self and as many know the rules are different but it doesn’t say much anywhere about if your allowed to drive to England to work. My dad is a builder…
Legal action to counter Universal Credit issues
I am in a unique position as not have been self employed long enough to be eligible for Self Employment Support scheme. I am employed at the moment but my income is very low and my rent and other expanses are really high. After two months of respelling and hustling for some support I got my Universal Credit approved and…
Car Lease Returns
Hi, My car lease contract comes to an end on 17th June 2020. I have been in touch with the lease company to arrange a collection and quite understandably they have told me that they are running very behind with the collection of their vehicles. They have stipulated that I must keep the vehicle on my drive, take a photo of…
Peru trek refund
Hi guys, hoping someone can help or at least steer me in the right direction. I was meant to be going up Machu Pichu in June with the girlfriend but obviously it's been cancelled. We booked a tour and paid a 432 dollar non refundable deposit to Salkantay Trekking. Now I know this is non refundable but in my eyes if they…
Hotel Refund
Hi, Booked a hotel stay for early May, which has been agreed to be refunded by the said hotel on the 1st of May. Have been waiting for this refund to be credited each week but there’s no sign of it, does it usually take this long? Every time I contact the hotel they tell me that funds have left their account and to check…
Should I claim SEISS Grant?
The crisis has been an odd situation for me, I teach privately and of course I was forced to move my entire teaching practice on-line. At first I lost 6 customers but then some existing customers booked extra classes as they were stuck at home bored, so to date compared to last year I'm £3K up on earnings. However I've…
Self employed
I started self employed early january, whilst working a full time PAYE job. I left the PAYE job on feb 28th so coul not be furloughed and it appears i am ineligible for self employed grant. What shall i do ?
Brittany ferries
So much info on package holidays and flights but what about the individual traveller. i spend a couple of weeks In France walking with my cousin staying in chalet or mobile homes on camp site in June this year BF changed its pricing, cheapest was to pay up front. Due to sail from Plymouth to Roscoff on 15 June returning 2…
Refund from Booking.com
had to cancel a trip in April as advised by booking.com that we could not go as intended. Trying to get a refund. I'm NHS staff so was allowed a full refund after providing proof which I did. Still no refund and no reply. I want to make a complaint but I cannot do it on their website. No email no number. The property…
More than one bbls per bank account?
Anyone know whether you can apply for more than one bbls per bank account? I have a business account with Metro and Santander as well as HSBC. I have applied and got one via Santander, but I have a couple more companies that I can apply for. Metro seem to be dragging their heels, so can I apply via another account twice? I…
Covid 19- Student Accommodation Help
I am a Masters university student living in private accommodation and I need some advice. My university course was from September 2019 to September 2020, I live with my partner in a studio apartment. We had planned over the summer holidays while we focus on our dissertation to get part-time jobs so we could support…
Booking.com not refunding
Hi had to cancel a trip in April as advised by booking.com that we could not go as intended. Trying to get a refund. I'm NHS staff so was allowed a full refund after providing proof which I did. Still no refund and no reply. I want to make a complaint but I cannot do it on their website. No email no number. The property…
Can somebody offer me any advice on First Choice options
We are a group with a booking to travel in August to Bulgaria. By consensus, we do not want to travel. So the recent offer from First Choice is very welcome. We have found a replacement holiday next May in Egypt, and are ready to amend. But my questions are: * On the FC website now, the holiday comes with a free child…
Non refundable hotel covered by Greek legislation
Hi everyone, Looking for abit of advice please. I booked a non refundable room with hotels.com for a hotel in Santorini for our wedding. Obviously everything is cancelled and we are now in the process of trying to get refunds. Our hotel has said they can only offer a 18 month credit note which apparently they don’t even…
Travel Agent Wont refund Ski Passes
I booked a ski package deal with an ABTA travel agent. (for travel April 20) The resort & hotel, closed and we were therefore not able to travel. Our Travel Agent refunded the hotel, transfers, ski lessons & Kids ski club for my son, but refused the ski pass refund,(£1500) saying it is a non refundable item? I pointed out…
VILLA PLUS DEMANDING PAYMENT OF BALANCE ON PACKAGE HOLIDAY BOOKED WHEN JET 2 ARE NOT FLYING IN JUNE
BOOKED A PACKAGE HOLIDAY WITH VILLA PLUS BACK END OF JANUARY/EARLY FEBRUARY. SEVERAL REMINDERS TO PAY THE BALANCE IN APRIL AND NOW AFTER SEVERAL DEFERRAL DATES FOR BALANCE PAYMENT WE NOW HAVE A FINAL BALANCE DUE DATE OF 1 JUNE 2020. HOLIDAY IS TO MAJORCA ON 27 TH JUNE WITH JET 2. JET 2 ARE NOT FLYING IN JUNE SO WE ARE…
Virgin transfer of flight from Manchester to Heathrow
As part of their current re-organisation, Virgin Atlantic have e-mailed me to advise that our return flight from Las Vegas to Manchester at the end of August has now been changed to land at Heathrow instead, and the COVID-19 information page on their website states that they will not pay for any other expenses, which in…
Payment of Balance
We have booked a cruise on a TUI ship with the company Iglu Cruises. We want to pay our balance only to find that they are not accepting credit cards for payment, just bank transfer or cheque.Although it tells you this on their web site I was not informed of it when I made the booking 12 months ago.If I had known I…
Short-term stay in the UK under new 14-day quarantine rules
I'm a UK resident working in London, however I have been staying at my family home in Italy since the end of February as, after I went back for a weekend to visit family, I was unable to travel back due to coronavirus restrictions. I am now intending to travel back for a long weekend in July (arriving the 8th, and…

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MSE News

Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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