-
Delay in delivery
I ordered 3 pieces of furniture online in November. 2 of them arrived in Jan. I contacted them via the website chat function to be informed that there was an error with the stock balance online, basically it was incorrect and not in stock at all. Not my fault which they admitted. Told to wait, shouldn’t be long. Contacted…
-
Funky Pigeon Birthday Cards
I ordered a 50th birthday card for my Niece who lives in Canada. The card was ordered with others in February 2022 to be sent out in June 2022. My daughter just happened to mention to me today that she had ordered a birthday card with them, she had received an email stating their site had been compromised in Aptil and her…
-
Replacement vacuum warranty runs concurrent to and finishes with the original.
Hi All, The question: Should a warranty date reset when a replacement is sent or should it expire at the end of the original warranty period? Background: I brought a V11 Absolute June 2020, it comes with a 2 year warranty. After multiple reoccurring parts failures it was replaced by Dyson in October 2021. This has always…
-
Unsure what to do now with tradesman
Hi there, I'll try keep it short. Had a new driveway and rear patio fitted. Paid almost all but £200 of the money as he was only due to come back to clean pavers covered in compo. In that time, after finding various defects, some quite big ones he was due to return to finish. But after being let down by him 3 times…
-
Do I have to pay?
Our smart meter has not been measuring gas since October 2021. We are currently paying estimated bills for it, however they have no previous data from us as we joined EDF in August 2021. Do we have to pay for the gas when there is no data of how much we have used?
-
Boiler cover Not Valid
I would like to get confirmation of my rights in this matter please, as I think I have been told incorrect information and treated poorly. Today I called up my boiler cover provider to book in my annual service. I have been a customer since March 2021. I was on a 12 month deal, then in February 2022 I got an email stating…
-
Bought a car that has been written off - no one told me!
Back in September 2021 I purchased a car from Facebook marketplace for the sum of £2000. The car had a small dent on the rear, when I asked the seller about this he informed me that it'd had a little knock and it was nothing to worry about, purely cosmetic. I then took the car home, and when I went to put the tow bar onto…
-
Warrantee not honoured
Hi I've recently purchased a VAX carpet cleaner via Amazon which on first use was leaking water from the seams of the clean water tank. Having worked for a company making similar equipment in the past looks like a manufacturing defect. When I contacted VAX customer services the told me the seller I purchased it through was…
-
Refund advice needed please
Hello,In January 2020 I booked a party for my son with a company called VIRE based in Aylesbury. The party was due to take place on 2nd April 202. I paid a deposit of £115 by BACS. Due to the pandemic the party never happened and i was issued with a credit note. I rebooked the party in January 2022 and it was due to take…
-
Urgent advice needed on faulty goods
Hi everyone, I hope someone can help me. I bought a toaster (£150+) 3 weeks ago and it has already broke. I have contacted the place where I bought from and they said they cannot accept a return as I bought it over 14 days ago. I told them it was faulty, but they said they still cannot do anything and that I am not covered…
-
Premier Inn Good Night Guarantee only honored if you're prepared to report issues at 2 A.M.
I regularly stay at Premier Inn hotels and have occasionally in the past claimed on their Good Night Guarantee (I might have claimed once or twice over the past 10 years or so). I stayed at a hotel on the 1st April and had an awful nights sleep. I could hear another guest snoring, another guest moving about in their room…
-
Faults on used car bought from dealer - how much of the responsibility lies with the dealer to fix?
Hi all, My car was stolen and written off a few weeks ago so when insurance paid out I decided that I would use a chunk of the money I got back to pay off debts, add to savings etc, and just buy a relatively cheap used car instead. I’ve ended up paying £3000 for a 14 year old car with 2 previous owners and “full service…
-
Builders negligence? retention wall started a year ago and still not finished...
Background: after planning / building warrant obtained, we asked a builder to build a large retention wall. Work started then stopped, started again, then stopped etc. 6 months later (december 21), we had a third of a wall built and realised the wall was not straight at all. Strutural engineer came and, on top of agreeing…
-
PayPal Chargeback
Hi everyone. Apols in advance for a long post. Any help would be massively appreciated. So I’ve been trying to make a bit of money on the side selling goods on FB marketplace. A guy I spoke to last month bought a product for an agreed price and used PayPal as his method of payment. He transferred the money by pay pal, I…
-
Wowcher issue
Wowcher gave me a credit for an unused voucher (issues with the company). I have tried to use my credit 4 months later and its been cancelled. Is this legal?
-
Amazon complaint
I ordered 2 packs of 24 AA duracell batteries on Friday under Prime and when the box arrived yesterday - I thought that it appeared a little lightWhen opened - apart from heaps of paper wrapping, all that was in the box were 3 AA batteries on their ownI had an online chat with Amazon who are refunding my £25 but what I…
-
Credit Card Section 75
Hi If anyone could give advice, I'd really appreciate it. I had floor supplied and fitted last month. The fitting was very poor and the company came last week to fix issues (not level, gaps, poor cuts etc). But there are still lot of things we're not happy with. I paid 50% on credit card and feel I should claim it back…
-
Expensive Panasonic Camera from John Lewis broke for the 3rd time - Still in warranty.
Hi We bought an Expensive Panasonic Camera from John Lewis that is still in the 12 month warranty, we used a credit card for the purchase.. It has already been for repair to Panasonic 2 times with different symptoms and has failed again with the same symptoms as the first failure (lens stuck out) We do not want another…
-
REJECTING GOODS
Hello, sorry if this goes on a bit. Been diagnosed with hearing loss and didn't like my NHS hearing aids as I wanted ones that where less visible. As Scrivens did my hearing test at GPs I decided to use them for my in ear hearing aids. I was fitted for the Starkey digital hearing aids last month. The total cost was £2995.…
-
FurnitureVillage - Sofa delivery - MIssing headrest
I received my sofa delivery two weeks ago with a missing headrest and the delivery team took photo and said to me will report back to their office. I emailed the customer service with the picture and explained the difficulty that i am having with the part missing sofa (12 weeks waiting) and also i need to take another day…
