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John Lewis fake sunglasses
I ordered a pair of men's Armani sunglasses on line 18/04/22 from John Lewis, reduced to clear £80.00 and paid for with my credit card. I received 'the glasses' 4 days later on 22/04/22. Upon opening I discovered they were not the pair that I ordered, they were Armani but a woman's design and nothing like the pair that I…
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Reasonable Cancellation Charges
A friend of mine booked a hair and make up appointment, and paid a non-refundable deposit to secure the date in question, which was about 20% of the total fee. Upon meeting the make up artist and completing a "make up trial" - which was paid for at additional cost - she decided not to proceed with the original booking and…
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Wayleave/Easement
Could anyone advise me on the difference between a wayleave and a deed of easement? I bought a property with a wayleave all ready in place from UK Power for which they pay me roughly £30 p.a. Through a company that has negotiated a deed of easement with them they are offering me substantial compensation. Am I taking any…
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completesave.co.uk - missis is in a state of shock
Five minutes research tells me this company is just about legit (I think) but they have very underhand ways of "recruiting". My missis noticed a recurring payment on her current account of £15. She dug a bit deeper and saw it had been coming out every month for.... a long time. It goes to completesave.co.uk She had a mini…
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Strange Specsavers Policy - Is This True?
I was confronted with a strange and seemingly illogical policy at Specsavers this past week and I'm trying to figure out if there's any truth to it or if the member of staff I spoke to was mistaken. Long story short, I've worn glasses for about 10 years and always go to Specsavers. Last time, I bought a pair of…
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Service not provided. Paid by direct debit. Refused refund
Morning all I pay for my daughters swimming lessons by direct debit. Last week her lesson was cancelled. It turns out the teacher has left, worked her notice and was asked not to tell parents. They havent been able to replace her so the lesson was cancelled and we dont know yet when a new teacher will start. So I asked how…
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ATS EUROMASTER BREACHED MY CONSUMER RIGHTS
On Thursday evening 5th May 2022 I purchased
2 AVON ZT7 175/65 R14 82T Tyres for my car on the ATS Euromaster Website which were advertised at £40.95 fully fitted,
therefore £81.90 for both tyres. ATS also currently have a promotion giving £32 off the purchase of 2
Avon Tyres or £64 off 4 tyres. Therefore with the £32…
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Small Claims Court costs
Hi I seem to recall that there was a SRA guidance about legal representatives making unjustified threats of legal costs in Small Claims Costs pursuant to Civil Procedure Rule 27.14(1)(g). Basically a situation where a very clear claim has arisen but the solicitors are threatening costs. Any thoughts?
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Another Vestaire query
I purchased a top from Vestaire that stated "never worn" but obviously has been. The buyer comes from London. I've put a claim in that "item is not as described" but I've read that I can't return goods (seems bonkers as they could have sent me anything!) but I can relist (which I won't be able to do as the item has been…
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Hotel booking
Hi we booked a travel lodge and airport parking through the travel supermarket website with holiday extras, which we paid for in advance and had a confirmation of the booking and payment, on arriving at the Travel Lodge we showed them our booking and they said sorry we have no record of your booking, and I said this…
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Virgin Media Denying Access to an Email Account
My partner had a Virgin Media Email address for years, at some point during his marriage, his account was linked to his now ex-wife's and she changed the overall Virgin Account email. He wants to access his email address, he never gave anyone consent to link his address to another account holder and he doesn't understand…
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Nissan Renault Engines 1.2
Good morning to all, I am seeking advice and guidance in a case I am looking to proceed, I purchased a Nissan Juke 1.2 64 plate From the trade centre Wales in 2018 at 24,443k miles at sum including interest of £14,324 Finance was with Oddle Finance. Whiles owning the car I notice the oil consumption was a big issue while…
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New bathroom fitted and plumber won't respond
Hi, I have had my bathroom ripped out, and everything replaced. All plastered, tiled behind shower, floor tiles etc, and it wasn't cheap. I can't fault the guy who did it. He got in a tiler and plasterer, and he did the rest. I'm really pleased with what's been done. However, there is now a crack in one of the tiles where…
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Neff Warming Drawer
Hi I wonder if anyone can help me with explaining my Consumer Rights. Last year I had my kitchen completely refurbished. A local
firm made all the cabinets as well as supplying all of the kitchen equipment
and fitting it all. On the 17th March 2022, some 8 months after its installation
in July 2021, the service light…
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Roller blinds bought online -colour difference What are my rights
I purchased some Orla Kiely roller blinds online from a company in Northern Ireland. I had ordered samples from a few other companies but not the company I purchased the blinds from. All the samples were the same and I presumed Orla Kiely was a brand name and the material and colour would be the same whoever I bought it…
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Totally confused by "Set Off" and when/if it applies when defending a claim?
HI all I'm currently defending a claim for non-payment. We had some work done on the house, and we believe it was to a poor standard. Some of the contracted work was also not completed. We therefore did not pay the full amount and the trader has taken legal action. I have submitted my defence. I've been doing some further…
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Missing Parcel
I was waiting on a delivery by Evri, took the whole day off work as the cost of the parcel was substantial. No delivery was made however i received an email from them saying that the parcel had been delivered to my address. I clicked the tracking number provided and the picture of 'proof of delivery' was just a picture of…
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TV broken after 3 months
Hi, I bought a TV from Curry's 3 months. A LG c1. Expensive and it has broken already. Have I been sold a faulty TV. I've did a Google search and it seems to be an issue since there is so many with the same issue. I've contacted Curry's and they said they will try to fix it but it will take at least 2 week. Anyone with the…
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Can claim a refund on a faulty briefcase
I bought a briefcase last November and have used it since then. Yesterday the catch broke - it snapped in two. I am careful not to put too much pressure on it. I bought it via Amazon and asked for a replacement or refund. The retailer said that they no longer sell the briefcase, and it's past it's 30 days replacement…
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Bought an Ex display kitchen. Now been told it was sold to someone else
So yeah, bought an ex-display kitchen from Wickes. Sold sticker on it with my name, sorted just waiting for delivery date to be arranged. Ordered worktops, sink and other bits that weren’t included and had them delivered. Now I’ve had a call from wickes saying a member of staff, who just got back from holiday, has said…
