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Hermes, post delivery charge
I recently sent 4 packages of golf shafts and clubs. Surprisingly they all arrived. However I have just received an email from Hermes/Evri, some 3 weeks later, saying that I owe an extra £8+ as one of the parcels was too long. I have fallen foul of this before so made sure that the length was within the 120cm limit. Is…
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Primrose Farce with only half a Veranda.
I ordered this item in your sale on 18th April, I had an email confirmation of the order, and a day later had another email saying because of Easter things would be delayed a further 1-2 days on top of the 1-2 days delivery as quoted on the web page. The tracking showed the item was with DX on 25/04/2022 for overnight…
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Ripped off by Etsy seller- anything else I can do?
So this might be a bit niche,but hopefully you'll catch my drift here. I wanted a new set of synthetic dreadlocks to attach to my own natural ones which are quite slim. Because of this the new set also needed to be slim otherwise they wouldn't be usable( the weight of them would just pull them straight back out basically…
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Faulty new car, considering rejection…
So background is this: Brand new Volvo XC60 on finance (PCP), delivered beginning of April - more than 30 days ago for the sake of car rejection process. After 2 days of ownership the car refused to start. Car was “fixed” by Volvo Assist team, only for the same fault to occur days later. Car returned to Volvo dealership…
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Composite door and side panel
Hi all, long story short we purchased a black composite front door and side panel in October 2021. When it arrived in December the glass panel in the door was on the wrong side and the thumb turn wasn’t finished ie. Slide in and out. They supplied a new door in February 2022 but the door was gloss not Matt therefore did…
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Non-returnable - do we have any options?
Hi Money Saving Experts Really hoping someone can help me. My elderly month in law recently went to Ableworld for a new mobility scooter, she was only allowed to 'test drive' it in the store on a nice flat cushioned surface which seemed okay, she explicitly explained she suffers with severe back and hip problems and asked…
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Miele cashback promotion for AO customers
Hi I purchased a Miele washing machine from AO in April when Miele was running a cashback promotion. Before I purchased it, I checked Miele's T&Cs and I clearly qualified for the cashback. AO was one of the participating retailers, the washing machine was included in the promotion and the dates were all good. AO's website…
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APCOA PCN Heathrow drop off
Background: I recently dropped off family at Terminal 5. I did not realize I could not pay on site, and then I assumed I would receive a £5 bill which I would pay when I got the bill. Instead I received a £40/£80 PCN instead. I came on here and read what I could find. I copied and submitted the blue text from the NEWBIES…
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Samsung trade in promotion
I purchased a Samsung phone via an online retailer in November last year. Samsung had a trade in offer active at the time that meant they would pay me £320 for trading in my old phone. I registered the imei's and Samsung advised they would send the packaging. This did not arrive. I contacted them in December, they said…
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Solicitors Bill - Am I being ripped off.
About three years ago I approached a solicitor to deal with the sale of my parents house, she gave advice and also gave advise to my brother about making a will. The initial consultation was free and my brother never chased up on the will even though the solicitor sent out some paperwork to him. Roll on 3 years and my…
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Parcel left on doorstep-not there when i got home
Hi-i ordered a jacket for my husband to be for our upcoming wedding last week, with DPD delivery. The company was a clothing retailer called JulesB. When the message came through with the delivery date (6 days later but that's another story!) I realised i would be at a hospital appointment so updated my preferences to…
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Given credit card I don't want - what to do?
Hello, I attempted to order a mobile phone and sim contract package through Currys. I wanted to pay monthly rather than outright so clicked their Your Plan option. I clicked order and got an email confirming my Your Plan account and £2000 credit but no phone due to a technical glitch. By the time I went into Currys in…
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deposit paid and price agreed, now seller asking for more money
I recently agreed to buy a trailer from a private seller at the advertised asking price, bank transferred £50 deposit, they sent me conformation and all details via text. They have since been offered more money for the trailer, so messaged me requesting me to pay another £750 or they would return my deposit so they can…
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New import VAT rules
Hi all, I have a question about the new import VAT rules. As of the 30th March a overseas retailer has to collect the VAT from the point of sale if the item value is £135 or below. What happens if the retailer does not collect the VAT? As I have heard from a few friends that they have had packages returned to the sender…
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Receiving mail from website
I'm not sure if this is the right forum but I didn't know where else to ask about this. My partner browsed a website called matresssman on Tuesday this week. She did not sign up or enter any information at all into the website, all she did was browse. On Thursday this week we received a letter in the post from this company…
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Interest free credit
Morning MSE forum friends. Quick question if you don't mind as I've not been able to find the exact answer on line. I purchased a watch yesterday, which was north of £1000. Paid part deposit and part interest free credit. I was umming and aaahing between this one and a one I saw in another shop. Realised now I may have…
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Vestiaire Collective
I purchased shoes online from this designer website. They are based in France and we’re sold by a private seller in Germany The shoes are not the correct colour and have marks on the sole (when they were described as new and unworn) The site says no returns but I believe my rights say different!
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Virginmedia contract and house move
An elderly neighbour has moved house 3 weeks ago, I have been helping with the 'administration' of moving. He has a virginmedia contract (from old address) that runs until Sept '22. The house move process was fairly straightforward - Virginmedia said the service was available at the new address and a date was set to do the…
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Service provider has changed a clause in their T&C without notifying customers.
I am an employee of the service provider in question, hence why I'll try to keep this anonymous. I'm essentially concerned that my employer is acting wrongly or unfairly, if not illegally and I need to be able to establish whether or not they are in the wrong before I potentially kick up a stink with my bosses by raising…
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Sofa extreme pilling issue
I bought two sofas from Clayton's Carpets, Delivered November. They started pulling very early. I contacted them after new year holidays (6 weeks old at this time), to tell them. They sent out a Homeserve guy who told me as soon as he entered the room it wasn't a manufacturing issue so it was not their problem. He told me…
