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Cleaner demanding payment. I'm refusing due to poor job and damaged goods.
Cleaner quoted £70 for a 4 hour clean (without a prior visit). It was below standard - loads missed etc. They agreed and offered to come back to rectify it. They did but there were still obvious bits missed (tiles in shower still had shampoo marks, obvious bits hadn't been dusted etc). Also, a moisture capture thingy had…
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Is user error a valid response?
Hi In Feb this year I purchased a elite level swim costume (Arena Carbon core FX if interested) from Proswimwear online by credit card for my son who competes at national level. Cost was £210.00. On first use, and before they got near any water, my son was tightening the waist band when it came away from the stitching at…
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Replacing under warranty and including matching accessories
Hello. I have purchased a pushchair with matching footmuff a while ago in a matching colour. It is the Recaro Celona pushchair and Lite cot/footmuff in pacific blue. There is a 2 year warranty on it and It has failed. The shop I have got it from is willing to replace it but the colour is no longer available. I chose a…
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Faulty TV - Argos - Purchased 29/07/20
Hello, I'm looking for some advice around a TV I purchased on my Argos account on 29/07/20. The item is a Panasonic OLED TV and cost approx £1099. The TV is not under any warranty. I've taken the TV to a local repair shop and have been advised I may have a right of repair or replacement from Argos, because the TV has not…
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Uber Eats
Hi, I am hoping someone can give me some advice here. We have used Uber Eats for 2-3 years now for our food deliveries without any issues. Recently we were delivered a meal that was inedible, the chips were still actually frozen in the middle. We contacted the restaurant, who we have eaten with over 15 times in the last…
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Are Trading Standards fit for purpose?
I, and hundreds, if not thousands of people have ordered plants from The Secret Gardening Club. These are offered at a discounted price and, if you purchase their Goodwill Pass, you get an enhanced discount. So far so good. Then lots and lots of people, me included, don't receive the plants Some people receive part…
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problem with flooring
Hello, I purchased multiple packs of laminate from a well known company in November. We had used their products before with no issues. For numerous reasons, there were set backs with our extension being built and we are only ready to lay the laminate now. Unfortunately, numerous planks are bowed despite being stored…
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Complained about faulty phone within 30 days but did not return until after 30 days - rights?
I bought a refurbished second hand phone from Giffgaff that stopped working (did not make or recieve calls or texts and stopped connecting to the network). I contacted them within 30 days of purchasing the phone to report the fault. I did not ask for a refund at that point. They gave me a list of trouble shooting actions…
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Broken Hoover from Currys
Morning everyone just a quick question on where i stand with something. Purchased a SHARK hoover from Currys 41 days ago & during normal use the clip holding the pipe together has just snapped off preventing the hoover from been used correctly. On further inspection this seems more to do with poor design as where the clip…
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Difficulties with Ticketmaster and Microaoft
Hello, I was wondering if I could get your advice. My friend purchased 2 tickets last year to see a band via Ticketmaster. The money was debited from his account and the tickets were emailed to his outlook account. Subsequent to this, Microsoft have blocked his Outlook account due to ‘unknown activity’. He has followed the…
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Threat of legal action against me over Trustpilot review :(
Hi, does anyone know if its possible for a company to actually sue an individual for a review left on Trustpilot about a genuine experience? I have not said anything that isn't true in the review. The company in question, an estate agent, who in my view, use dishonest means to trap property buyers into handing over…
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Faulty car off Facebook
Afternoon, firstly this is not my purchase it’s someone else’s. However I wanted to know if any rights privately buying a car off Facebook privately. mot was done 5 months ago with little to no advisory’s at point of sale. a week later car has packed up and apparently has a multitude of faults. To the point of nearly being…
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Holiday security deposit
i booked a weekend away, paying the deposit several months ago. Cost of weekend around £500 in total. Today I get an email stating the company is now taking a £200 security deposit 10 days before arrival. There was no security deposit when we booked. They report the change in conditions is with immediate effect and if not…
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Ipad repair
I took my ipad to an independent repair place. After having it for several weeks he told me that unfortunately he was unable to repair it (it was an internal fault due to being dropped). He said I could either collect it or he would offer me £20 for parts. I can get more than that online so I asked to collect it. Since…
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Caravan purchase consumer rights
Hello, i bought a caravan on finance 8 months ago. Since handover we have had a faulty shower tray. It has been reported to haven and has been acknowledged as having a manufacturers fault. It’s been backwards and forwards to haven and manufacturer but it’s still not been fixed. I’ve read the service charter and it states…
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CurrysPCWorld Price-match Promise
I have previously bought numerous items from this company in the confidence of their Pricematch Promise and have successfully made a claim on one occasion. Over the bank holiday I purchased an iPad as a gift and elected to collect from store. Later the same day whilst shopping for something else I saw the same iPad £57…
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Defendant small claims court
Hi, I'm being taken to small claims court because a vehicle ( I sold privately ) had engine failure around 40 miles from my home address. My question is, is the claimant covered by the 1979 consumer act or the October 2015? From what I can gather so far is that a claimant wouldn't be covered by either. It had to be as…
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DPD lied about delivery twice, damaged the item and Samsung support are useless
Can anyone help? I don't know what to do. I ordered a new TV on 16th April, for delivery on Saturday 23rd April. I was in all day, refreshing the tracking and looking out for the driver. I got a notification saying 'Sorry we missed you'. I was frustrated with this as I was actively looking out for this delivery. The photo…
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Can I get my money back for a sub-standard product bought from the USA?
I bought an oil painting imitation of a Klimt favourite of mine, from overstockart.com, based in Wichita. When it arrived it turns out to be a laughable daub bearing little relation to the original nor even the one shown on their website. See below: firstly the one shown on the website which I believed I would receive;…
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Amazon hidden customs charges
Hi guys, I know customs charges are for the buyer to pay, I accept that and am happy (ish) to pay when I know they are coming. My problem is I bought some goods off amazon, the price was in pounds, the delivery pounds, the description in English. There is nothing to suggest the product its not coming from the the UK.…
