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Consumer rights
Archives for May 2022
Discussion List
Faulty product responsibility
I purchased a graded kitchen appliance with a 12 month warranty. I have now had the product for 7 months, but only just had it installed. After 2 days the product developed a fault. I contacted the warranty company who sent out an engineer. He didn't have to the correct parts with him, so just told me to get it replaced.…
Ikea customer service issues - need your advice
I made a claim for mattress replacement under warranty with Ikea on 23rd February. I was asked to provide pictures of the defect which I did via email. I had clearly mentioned that I am putting the mattress on the floor to take picture due to nature /position of the defect. I had no response whatsoever from Ikea so i…
Amazon refusing refund on returned item due to no receipt of collection.
HI all, So I'm having an issue with Amazon. I returned a defective lamp over a month ago and used an outside courier to send it (Parcel2go), as I can't get down to my local post office to send it. This has never been an issue in the past, if there's ever a delay for a refund I just open a chat, send them proof (P2g…
Car Warranties for Second Hand Cars?
I am planning on buying a second hand car that's 5 years old from a car dealer. I am planning on buying it outright as I do not want to buy it on finance. Due to the cost of the car, I was thinking it best to buy a 12 month car warranty (e.g. AA Warranty) just in case but wanted to know if a 12 month warranty is really…
Consumer Credit Act 1974
After a little advice re: Consumer Credit Act and "cooling off" periods.My Dad (85) went into the store of the mobile network he currently has a SIM only with. He said that he wanted to buy a basic phone that he could just use for calls and texts. The company doesn't sell phones outright, so they ended up talking him into…
Small Claims Court Claim Advice Please
I am about to launch an action in the Small Claims Court to recover a deposit of £1000+ paid in November 2021 to a supplier who has failed to deliver bespoke goods. The problem is that I only have the Registered Office address of the limited company (which I think is a serviced office) as the only contact address I have.…
Dynamo Cover RPI Increase
Has anyone else had money taken off them by Dynamo cover as part of an RPI/Inflation increase? I paid in full for a gap insurance policy back in September and then two days ago they've charged my card for inflation fees. I didn't give them permission to do this and had no prior knowledge before the money was taken. I was…
Adidas threatening letter
Hi, my son has received this letter in the post yesterday morning from a law firm claiming to represent adidas. We have tried contacting the firm but as expected they are closed. The long and short of it is he received a delivery after the chosen delivery date prior to travelling and I returned them for him and that was…
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