Broken Hoover from Currys

liam602

Morning everyone just a quick question on where i stand with something. 

Purchased a SHARK hoover from Currys 41 days ago & during normal use the clip holding the pipe together has just snapped off preventing the hoover from been used correctly. On further inspection this seems more to do with poor design as where the clip is there is no further support around the tube to support it & it did slightly wobble during use before it broke.

Where do i stand with this, Currys website says no item can be returned from wear & tear use even if faulty/broke. But surely a hoover from an expensive brand should last more than 41 days. And it has been used correctly inline with the instructions. 

I know Currys will try every trick in book to fob me off because they aren’t helpful when it comes to returns. 

Thank you  

[Deleted User]

They're right that you can't return goods for wear and tear, but a fault (if that's what this is) is not wear and tear.

Contact them - they can offer either repair, refund or replacement.

pinkshoes

It's up to them to prove it WASN'T a fault in the first 6 months so take it back to them.

If they do prove it was wear and tear or mis-use then they are correct not to offer a solution. 

Can you post a picture of the clip that has failed?

I have a  corded Shark VACUUM ("Hoover" is a brand name that makes vacuums, like "Shark") and it is surprisingly robust. I've had it 3 years and it's still as amazing as it was at the beginning as long as I remember to regularly swap the filters over! 

sheramber

I have a cordless one. No problems at all with it.

I can't relate to what the  'clip  holding the pipe together' is.
 

shiraz99

Can you explain a bit better about what this clip is?

I also have a Shark vacuum and as others have said is pretty bomb proof, the only "clip" I can think off is the attachment on the hose that clips the hose to the back of the handle to stop it flopping about. The hose can pop off occasionally but you'd have to give it a good whack to break the clip itself.

liam602

pinkshoes said:

It's up to them to prove it WASN'T a fault in the first 6 months so take it back to them.

If they do prove it was wear and tear or mis-use then they are correct not to offer a solution. 

Can you post a picture of the clip that has failed?

I have a  corded Shark VACUUM ("Hoover" is a brand name that makes vacuums, like "Shark") and it is surprisingly robust. I've had it 3 years and it's still as amazing as it was at the beginning as long as I remember to regularly swap the filters over! 

Hi sorry i call all Vacuums ‘Hoovers’ i think its old habit haha. I’ll try attach some photos. The clip has broke at the point in which it bends so you can press it to do under tables etc. But because there is only support to the front & back of the pipe it was quite fragile & did wobble a bit before breaking. As i say it just broke under normal use it wasn’t used incorrectly. Thanks for the help !

oldagetraveller1

Or possibly the push in handle/tube release?

I have a Shark, not Hoover, vacuum cleaner and have registered for their manufacturer's guarantee, yes, extra to consumer rights.

My daughter has a mains Shark, not Hoover, upright vacuum (registered with Shark) and a felt strip on the vacuum head came adrift after a few months. She contacted Shark and they sent a complete new vacuum head rather than this strip of red felt material.

The responsibilty lies with Currys but if the machine ahs been registered with Shark then contacting them might give a better resolution?

shiraz99

liam602 said:

pinkshoes said:

It's up to them to prove it WASN'T a fault in the first 6 months so take it back to them.

If they do prove it was wear and tear or mis-use then they are correct not to offer a solution. 

Can you post a picture of the clip that has failed?

I have a  corded Shark VACUUM ("Hoover" is a brand name that makes vacuums, like "Shark") and it is surprisingly robust. I've had it 3 years and it's still as amazing as it was at the beginning as long as I remember to regularly swap the filters over! 

Hi sorry i call all Vacuums ‘Hoovers’ i think its old habit haha. I’ll try attach some photos. The clip has broke at the point in which it bends so you can press it to do under tables etc. But because there is only support to the front & back of the pipe it was quite fragile & did wobble a bit before breaking. As i say it just broke under normal use it wasn’t used incorrectly. Thanks for the help !

I think you'd struggle to show that's not user damage tbh, although as mentioned it's the responsibility of the seller to prove otherwise. You could try contacting Shark under the terms of their 5 year warranty.

TELLIT01

That looks like the sort of damage which could be caused if it fell over on a hard surface or if somebody tried to force sections together or apart, and it will be difficult to prove that isn't what happened.  If Currys don't play ball I would get onto Shark as it should be robust enough to survive simply falling over.

liam602

Thanks for the quick responses i’ll see how i get on with Currys first then will take it up with Shark. It happened during use while turning at an angle so it is user damage but i would of thought the design would be stronger not to break during movement. Thanks again 

bris

If you can find reviews with the same model and the same problem then you can use it as a weak link prone to breaking.

This can set a precedent for an inherent fault.

if it's not a common problem with the model in question then you will struggle..