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Virginmedia contract and house move

TheGardener
Posts: 3,303 Forumite


An elderly neighbour has moved house 3 weeks ago, I have been helping with the 'administration' of moving. He has a virginmedia contract (from old address) that runs until Sept '22. The house move process was fairly straightforward - Virginmedia said the service was available at the new address and a date was set to do the connection. A week later a series of text messages said some work to connect the house needed to be done outside.
The lack of a phone line and internet access has been challenging but my neighbour has just about managed to get by using an old mobile phone. Virginmedia apologised for the delay and said they would set my neighbour up with a dongle in the interim - this transpired to actually selling him a virginmobile rolling 30 day contract for dongle wifi.
Subsequent conversations with his new immediate neighbours and with 3 sets of cabling workmen have revealed that 4 houses on the small cul-de-sac were for some reason not included on what I assume is an old NTL cabling system. I'm led to believe by the last set of workmen that the old NTL system won't connect to modern cabling so either virginmedia will have to re-cable the whole estate or they will have to concede they cannot provide the service. Does this mean my old neighbour can insist virgin break the contract and refund the payments taken so far?
The only option seems to be having a BT line connected to the house. The previous elderly resident of this property did not have an internet connection and the only thing we can find is a small BT junction box by the front door which appears to be connected to the telegraph pole outside. Virginmedia say they no longer do 'land lines'. Any suggestions? TIA.
The lack of a phone line and internet access has been challenging but my neighbour has just about managed to get by using an old mobile phone. Virginmedia apologised for the delay and said they would set my neighbour up with a dongle in the interim - this transpired to actually selling him a virginmobile rolling 30 day contract for dongle wifi.
Subsequent conversations with his new immediate neighbours and with 3 sets of cabling workmen have revealed that 4 houses on the small cul-de-sac were for some reason not included on what I assume is an old NTL cabling system. I'm led to believe by the last set of workmen that the old NTL system won't connect to modern cabling so either virginmedia will have to re-cable the whole estate or they will have to concede they cannot provide the service. Does this mean my old neighbour can insist virgin break the contract and refund the payments taken so far?
The only option seems to be having a BT line connected to the house. The previous elderly resident of this property did not have an internet connection and the only thing we can find is a small BT junction box by the front door which appears to be connected to the telegraph pole outside. Virginmedia say they no longer do 'land lines'. Any suggestions? TIA.
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Comments
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Probably better asking on the broadband etc forum. I think in practice virgin do allow you to break the contract if they don't serve your new address, but that's a matter of goodwill rather than something they're contractually required to do.2
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user1977 said:Probably better asking on the broadband etc forum. I think in practice virgin do allow you to break the contract if they don't serve your new address, but that's a matter of goodwill rather than something they're contractually required to do.
Are you really saying that if Virgin, or any other supplier, can't provide the service you are paying for they can continue to charge for it?
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TELLIT01 said:user1977 said:Probably better asking on the broadband etc forum. I think in practice virgin do allow you to break the contract if they don't serve your new address, but that's a matter of goodwill rather than something they're contractually required to do.
Are you really saying that if Virgin, or any other supplier, can't provide the service you are paying for they can continue to charge for it?
Up until the recent changes, yes. The contract is to supply the property you took it out at.
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TELLIT01 said:user1977 said:Probably better asking on the broadband etc forum. I think in practice virgin do allow you to break the contract if they don't serve your new address, but that's a matter of goodwill rather than something they're contractually required to do.3
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TheGardener said:
Subsequent conversations with his new immediate neighbours and with 3 sets of cabling workmen have revealed that 4 houses on the small cul-de-sac were for some reason not included on what I assume is an old NTL cabling system.0 -
TheGardener said:A Virgin media apologised for the delay and said they would set my neighbour up with a dongle in the interim - this transpired to actually selling him a virgin mobile rolling 30 day contract for dongle Wi-Fi.0
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TELLIT01 said:user1977 said:Probably better asking on the broadband etc forum. I think in practice virgin do allow you to break the contract if they don't serve your new address, but that's a matter of goodwill rather than something they're contractually required to do.
Are you really saying that if Virgin, or any other supplier, can't provide the service you are paying for they can continue to charge for it?0 -
If it was obvious, I wouldn't have asked the question. I suppose it would leave Virgin, and others, open to people claiming they were moving to somewhere they know the supplier doesn't service to get out of a contract.
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user1977 said:TELLIT01 said:user1977 said:Probably better asking on the broadband etc forum. I think in practice virgin do allow you to break the contract if they don't serve your new address, but that's a matter of goodwill rather than something they're contractually required to do.The house move process was fairly straightforward - Virginmedia said the service was available at the new address and a date was set to do the connection.
So as VM said there WAS a service, and it turns out there wasn't, then surely under these circumstances they ought to cancel the contract?
Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0
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