Vestiaire Collective

ashpan

I purchased shoes online from this designer website. They are based in France and we’re sold by a private seller in Germany 
The shoes are not the correct colour and have marks on the sole (when they were described as new and unworn)
The site says no returns but I believe my rights say different! 

pulliptears

I would imagine your rights lie in the country of the seller rather than the platform, but happy to be corrected.

Did you pay for the checking service?  This should have picked up any issues.

powerful_Rogue

ashpan said:

I purchased shoes online from this designer website. They are based in France and we’re sold by a private seller in Germany 
The shoes are not the correct colour and have marks on the sole (when they were described as new and unworn)
The site says no returns but I believe my rights say different! 

Individual or professional seller?

Where does it say no returns?

https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy

 and section 8 - https://assets-images.vestiairecollective.com/documents/cgu-buy-en.pdf

Your rights will be governed by French law.

ashpan

Individual seller 

I bought my item from an Individual Seller

“Items purchased from individual sellers are not eligible for returns. What we do offer is a really simple alternative: In just a couple of clicks (and we’re not kidding) you can relist your item for free:”

ashpan

pulliptears said:

I would imagine your rights lie in the country of the seller rather than the platform, but happy to be corrected.

Did you pay for the checking service?  This should have picked up any issues.

Yes I paid for the checking service

powerful_Rogue

Have you actually contacted the seller or vestiaire collective?

pulliptears

ashpan said:

pulliptears said:

I would imagine your rights lie in the country of the seller rather than the platform, but happy to be corrected.

Did you pay for the checking service?  This should have picked up any issues.

Yes I paid for the checking service

If they were checked and passed by Vestaire then it's them you need to take it up with, they should have failed quality control and been returned to the seller.

ashpan

i understood that anything sold online in the EU was subject to a 14 day rejection period when you could return the items but they dont seem to be adhering to this, anything i can do?

born_again

ashpan said:

i understood that anything sold online in the EU was subject to a 14 day rejection period when you could return the items but they dont seem to be adhering to this, anything i can do?

From the OP I purchased shoes online from this designer website. They are based in France and we’re sold by a private seller in Germany 

So this site is nothing more than a designer ebay. While they do check that they are genuine designer goods. They are not selling the item. So your claim is against the seller. Who as a private seller means you have to take it up with them. 

pulliptears

born_again said:

ashpan said:

i understood that anything sold online in the EU was subject to a 14 day rejection period when you could return the items but they dont seem to be adhering to this, anything i can do?

From the OP I purchased shoes online from this designer website. They are based in France and we’re sold by a private seller in Germany 

So this site is nothing more than a designer ebay. While they do check that they are genuine designer goods. They are not selling the item. So your claim is against the seller. Who as a private seller means you have to take it up with them. 

But where it might get murky is that the seller sends the item to a Vestaire authentication point.  There it should be thoroughly checked that not only is it genuine, but that it meets the sellers description.  This is a separate service paid for by the buyer.
this is the point Vestaire should have noticed discrepancies and returned the shoes to the seller, refunding the buyer, so whilst usually a seller would be responsible the OP has also paid Vestaire for a service thats not been done adequately IYSWIM.

sheramber

did you miss the line

• Individual Sellers are fashion lovers with pre-loved items that they’re looking to sell.