Vestiaire Collective

born_again

pulliptears said:

born_again said:

ashpan said:

i understood that anything sold online in the EU was subject to a 14 day rejection period when you could return the items but they dont seem to be adhering to this, anything i can do?

From the OP I purchased shoes online from this designer website. They are based in France and we’re sold by a private seller in Germany 

So this site is nothing more than a designer ebay. While they do check that they are genuine designer goods. They are not selling the item. So your claim is against the seller. Who as a private seller means you have to take it up with them. 

But where it might get murky is that the seller sends the item to a Vestaire authentication point.  There it should be thoroughly checked that not only is it genuine, but that it meets the sellers description.  This is a separate service paid for by the buyer.
this is the point Vestaire should have noticed discrepancies and returned the shoes to the seller, refunding the buyer, so whilst usually a seller would be responsible the OP has also paid Vestaire for a service thats not been done adequately IYSWIM.

Would (posh Ebay) actually know what colour was ordered & description? They are only checking they are genuine. Nothing else.
Their service is to check they are not fake. Can't see they do anything more than that. Especially when dealing with 2nd hand goods.

But it would appear Op has not looked through site options.

https://faq.vestiairecollective.com/hc/en-us/articles/360006794218-The-item-I-received-doesn-t-match-its-description?parent=360000217978