completesave.co.uk - missis is in a state of shock

spencer999

Five minutes research tells me this company is just about legit (I think) but they have very underhand ways of "recruiting".

My missis noticed a recurring payment on her current account of £15.  She dug a bit deeper and saw it had been coming out every month for.... a long time.  It goes to completesave.co.uk

She had a mini meltdown

Others have said that you could be on a banking website or some major firm and a pop up says, just fill this in to make future transactions easier OWTTE

Yes thank you in advance for your "she should have checked her account" comments but does anyone have experience of these dolts, in getting a refund, or cancelling your "membership"????  Fewwwwming

Browntoa

Long running thread on here about this company and their variations of names 

Sandtree

How are the payments being taken? Presumably a CPA on her debit card or a DD from her current account?

Ultimately she signed up to it and gave them her payment details and so its hard to have any form of "right" to a refund... you could obviously ask them nicely but you can probably guess their answer (though there are a few examples on here of companies that have been way more generous than they needed to be). 

Outside of that its really about ensuring you've followed their cancellation process as outlined on their website and learning the lesson about checking your accounts regularly. 

born_again

spencer999 said:

Yes thank you in advance for your "she should have checked her account" comments but does anyone have experience of these dolts, in getting a refund, or cancelling your "membership"????  Fewwwwming

Ring them on their 0800 number 0800 389 6960 Explain the situation. They will refund 3 months upfront. Then usually want to send a email out to get the rest refunded so long as you have never had cashback.

look back through the statements & somewhere in the 30 days prior to the 1st payment will be a online purchase to one of the companies that they partner with.
Also check emails from them. They always send them out, but often drop into spam/junk folder. Which not everyone checks..
This company have been going for decades. Very good at refunding. Seen many people get £110's back from them.

https://www.completesavings.co.uk/

Always with a offer of cashback at a site you have just used.

spencer999

Browntoa said:

Long running thread on here about this company and their variations of names 

thanks Browntoa can you point me inthe right direction, the links in your signature don't work

mattyprice4004

Your bank can cancel the payments to them in future, just need to give them a call. 
She'll have willingly signed up at some point, so the best thing to do with regards to a refund is drop them a polite but factual email - leave out the 'fewwwwwmin' and 'shock' factor, stick to non-emotive language and ask nicely. 

Sicard

I got caught out, rang bank who said it's not a scam but many others have been caught out. I emailed these !!!!!! and told them to refund the one month they took money and to cancel any further payments. I also told them although they're not officially a scam their methods of signing up are bordering on fraudulant.
To give them due credit they did what I asked.

TELLIT01

There are many companies which work in the same way.  Free 30 day (or whatever) membership and then automatically charged monthly if you don't cancel.  Always be suspicious if a free deal requires your card details.

Sicard

I forgot to mention bank advised that if I didn't get any joy out of the con artists to open up a 'merchant dispute'.

born_again

Sicard said:

I forgot to mention bank advised that if I didn't get any joy out of the con artists to open up a 'merchant dispute'.

Good luck with that when they come back with your details. Would only apply if you could prove you had cancelled & payments taken after that date.