Amazon complaint

MouldyOldDough

I ordered 2 packs of 24 AA duracell batteries on Friday under Prime and when the box arrived yesterday - I thought that it appeared a little light

When opened - apart from heaps of paper wrapping, all that was in the box were 3 AA batteries on their own

I had an online chat with Amazon who are refunding my £25 but what I want to know is how this could have happened - its blatant theft !

[Deleted User]

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

MouldyOldDough

Deleted_User said:

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !

I have lost faith in Amazon - a similar thing has happened 3 times now !

[Deleted User]

How do you know they were removed and not ever in there in the first place?

I'm not sure how you tell that something has been clearly removed from a box, unless you'd checked the box earlier.

If you're basing it on resealed packaging, then that points the finger away from Amazon and in another more obvious direction.

molerat

Have you ever seen how Amazon packing works ?  The packer simply boxes what the computer sends to their station.  Querying it would reduce their packing rate, the computer can't be wrong so they just get on with it.  Unless there was clear evidence the package had been opened and resealed then a fulfilment error is the most likely cause.

powerful_Rogue

MouldyOldDough said:

Deleted_User said:

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !

I have lost faith in Amazon - a similar thing has happened 3 times now !

So you've had three items missing and three refunds - Yet you're losing faith in Amazon?

You could potentially lose your account soon.

Flight3287462

powerful_Rogue said:

MouldyOldDough said:

Deleted_User said:

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !

I have lost faith in Amazon - a similar thing has happened 3 times now !

So you've had three items missing and three refunds - Yet you're losing faith in Amazon?

You could potentially lose your account soon.

Amazon don't like too many refunds OP.

Undervalued

MouldyOldDough said:

I ordered 2 packs of 24 AA duracell batteries on Friday under Prime and when the box arrived yesterday - I thought that it appeared a little light

When opened - apart from heaps of paper wrapping, all that was in the box were 3 AA batteries on their own

I had an online chat with Amazon who are refunding my £25 but what I want to know is how this could have happened - its blatant theft !

Theft requires the intent to permanently deprive! You have no proof of that.

Whilst that might be the case, more likely is that somebody made a mistake.

Amazon have taken your word for it, given you a refund and presumably let you keep the three batteries.

I am sure you were being totally honest but sadly there are those that aren't. 

MouldyOldDough

powerful_Rogue said:

MouldyOldDough said:

Deleted_User said:

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !

I have lost faith in Amazon - a similar thing has happened 3 times now !

So you've had three items missing and three refunds - Yet you're losing faith in Amazon?

You could potentially lose your account soon.

Dont think that Amazon would be that stupid - I have spent £1000's over the years

p00hsticks

MouldyOldDough said:

Deleted_User said:

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !

I have lost faith in Amazon - a similar thing has happened 3 times now !

I don't get stuff from Amazon that often, but from my experience of the way they package the goods I find it difficult to believe that someone could open a box, remove items, replace them with other items and then re-seal the box without ther being visible sings of the tampering.

I fing it even less likely that they'd go to the troube of doing so simply for a few AA batteries.....

Thrugelmir

MouldyOldDough said:

powerful_Rogue said:

MouldyOldDough said:

Deleted_User said:

Blatant theft or blatant shoddy fulfillment or blatant split packaging.

It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..

It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !

I have lost faith in Amazon - a similar thing has happened 3 times now !

So you've had three items missing and three refunds - Yet you're losing faith in Amazon?

You could potentially lose your account soon.

Dont think that Amazon would be that stupid - I have spent £1000's over the years

Not a question of being stupid. Just pragmatic. A few lost customers makes no odds.