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Amazon complaint
Comments
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Close your accounts and shop elsewhere, then. Why would you carry on buying from a retailer in which you have no faith?MouldyOldDough said:Deleted_User said:Blatant theft or blatant shoddy fulfillment or blatant split packaging.
It'll have happened somewhere between warehouse and delivery, but it doesn't really matter as long as you get the refund..It was blatant - because 2 boxes of batteries were clearly removed and replaced with 3 individual batteries !I have lost faith in Amazon - a similar thing has happened 3 times now !2 -
There’s a big difference between returning items that you’ve changed your mind about and raising queries surrounding damaged, missing items.For the latter, the company I work for work on 3 orders in a 12 month period. And to be clear, that’s customers claiming items to be missing, damaged etc. We don’t close their accounts but once this trigger has been reached, a specific team monitors their activity for a further 6 months. If it continues, we may issue a banning notice. Of course, there’s always exceptions and genuine customers.1
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Which defeats the object of a forum. If one just wants supportive outlooks, then other social media sites are far better placed.
I don't agree with this idea being instilled on a forum titled Consumer Rights.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.1 -
Do you not see the irony in this post?Thrugelmir said:
Which defeats the object of a forum. If one just wants supportive outlooks, then other social media sites are far better placed.
I don't agree with this idea being instilled on a forum titled Consumer Rights.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.In the game of chess you can never let your adversary see your pieces0 -
No, because as you've proven, people can disagree with you, and you don't like that.
Do you not see the irony in this post?Thrugelmir said:
Which defeats the object of a forum. If one just wants supportive outlooks, then other social media sites are far better placed.
I don't agree with this idea being instilled on a forum titled Consumer Rights.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.
You obviously only want to see views that agree with yours so another medium would be preferable. I disagree with Thrugelmir that you should go to social media because people can reply to you there.
You're better off making your own WordPress site and disabling comments.0 -
Or it's an error.MouldyOldDough said:I ordered 2 packs of 24 AA duracell batteries on Friday under Prime and when the box arrived yesterday - I thought that it appeared a little lightWhen opened - apart from heaps of paper wrapping, all that was in the box were 3 AA batteries on their ownI had an online chat with Amazon who are refunding my £25 but what I want to know is how this could have happened - its blatant theft !
45 AA batteries are not particularly easy to trouser and have limited street value.
This smells a lot more of someone making a mistake or a machine breaking packing etc than anyone in the distribution chain trying to rip you and Amazon off.
For a PS5, sure. For 45 AA batteries, not really.0 -
Because, as in other situations, it is wise to consider the wider picture when deciding whether to exercise one's "rights". Doing so is not always in your best long term interests.
I can only apologise if you find it a strange question, I'm asking what the purpose of such information being shared is.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.
Several replies to the thread read as if OP, and others, should should keep quiet when they don't get what they paid for otherwise Amazon will ban them because they have soooo many customers and couldn't careless if you go so best keep Amazon happy by accepting whatever it is they happen to send you. I don't agree with this idea being instilled on a forum titled Consumer Rights.
If the intent is different perhaps it could be included with the information given....
Any supplier of goods or services must comply with the law regarding a contract they have entered into but they have an right to decline further business from that customer. Unless it can be shown that their real reason for doing so amounts to discrimination on a legally protected ground (e.g race, religion etc) there is no redress. This is unlike, for example, an employment dispute where you cannot legally (in theory at least) be fairly dismissed, regardless of length of service, for asserting a legal right.
In a situation like this an online retailer has little alternative but to take the customer's word regarding allegedly missing items and refund them. OK they could let it go to court and ask a judge to decide, on the balance of probabilities, who to believe but win or lose that would cost them far more than the amount in dispute. Sadly a percentage of such claims are dishonest but far harder to police than physical shoplifting.
A small trader in a similar situation would base their decision on their "gut feeling" which may or may not be correct. Large organisations will use algorithms to weed out likely "problem" customers had hopeful deter others in the future. Inevitably some innocent / unlucky customers lose out as a result.
So, just like in a dispute with your plumber or decorator you need to balance recovering the value of your loss on this transaction with the risk of not being able to use their services again, perhaps when you have a burst pipe!
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A well reasoned post with which I agree, don't take the preverbal otherwise any trader might stop your custom.Undervalued said:
Because, as in other situations, it is wise to consider the wider picture when deciding whether to exercise one's "rights". Doing so is not always in your best long term interests.
I can only apologise if you find it a strange question, I'm asking what the purpose of such information being shared is.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.
Several replies to the thread read as if OP, and others, should should keep quiet when they don't get what they paid for otherwise Amazon will ban them because they have soooo many customers and couldn't careless if you go so best keep Amazon happy by accepting whatever it is they happen to send you. I don't agree with this idea being instilled on a forum titled Consumer Rights.
If the intent is different perhaps it could be included with the information given....
Any supplier of goods or services must comply with the law regarding a contract they have entered into but they have an right to decline further business from that customer. Unless it can be shown that their real reason for doing so amounts to discrimination on a legally protected ground (e.g race, religion etc) there is no redress. This is unlike, for example, an employment dispute where you cannot legally (in theory at least) be fairly dismissed, regardless of length of service, for asserting a legal right.
In a situation like this an online retailer has little alternative but to take the customer's word regarding allegedly missing items and refund them. OK they could let it go to court and ask a judge to decide, on the balance of probabilities, who to believe but win or lose that would cost them far more than the amount in dispute. Sadly a percentage of such claims are dishonest but far harder to police than physical shoplifting.
A small trader in a similar situation would base their decision on their "gut feeling" which may or may not be correct. Large organisations will use algorithms to weed out likely "problem" customers had hopeful deter others in the future. Inevitably some innocent / unlucky customers lose out as a result.
So, just like in a dispute with your plumber or decorator you need to balance recovering the value of your loss on this transaction with the risk of not being able to use their services again, perhaps when you have a burst pipe!
screech mentions their company reviews customers after 3 returns, logic suggests the average customer doesn't return 3 items to their company (otherwise all customers would be under review) so 3 is cause for concern for them, the bar will obviously be set somewhere depending upon the specifics.
Amazon is a unique situation due their market presence and the sheer range of products they sell so 3 returns from a regular customer can be perfectly normal, the suggestion that just 3 returns will possibly see you banned is misleading, the link to article stating 18 returns in 6 months resulting in a warning appears to support this.
I spent over a decade running my own business, any issue raised was an opportunity to learn, improve and fine tune the service, if a company isn't made aware of problems and instead disgruntled customers are silent they'll eventually go elsewhere.
The problem with Amazon is competition, or the lack of it, your local plumber can't provide customers with poor service all week long and then say don't dare complain otherwise good luck when you have a burst pipe because word of mouth would harm their business.
The issue with this thread in particular is it appears to have quickly gone down the usual route of have a dig at the OP rather than try to help them.In the game of chess you can never let your adversary see your pieces1 -
A well reasoned post with which I agree, don't take the preverbal otherwise any trader might stop your custom.Undervalued said:
Because, as in other situations, it is wise to consider the wider picture when deciding whether to exercise one's "rights". Doing so is not always in your best long term interests.
I can only apologise if you find it a strange question, I'm asking what the purpose of such information being shared is.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.
Several replies to the thread read as if OP, and others, should should keep quiet when they don't get what they paid for otherwise Amazon will ban them because they have soooo many customers and couldn't careless if you go so best keep Amazon happy by accepting whatever it is they happen to send you. I don't agree with this idea being instilled on a forum titled Consumer Rights.
If the intent is different perhaps it could be included with the information given....
Any supplier of goods or services must comply with the law regarding a contract they have entered into but they have an right to decline further business from that customer. Unless it can be shown that their real reason for doing so amounts to discrimination on a legally protected ground (e.g race, religion etc) there is no redress. This is unlike, for example, an employment dispute where you cannot legally (in theory at least) be fairly dismissed, regardless of length of service, for asserting a legal right.
In a situation like this an online retailer has little alternative but to take the customer's word regarding allegedly missing items and refund them. OK they could let it go to court and ask a judge to decide, on the balance of probabilities, who to believe but win or lose that would cost them far more than the amount in dispute. Sadly a percentage of such claims are dishonest but far harder to police than physical shoplifting.
A small trader in a similar situation would base their decision on their "gut feeling" which may or may not be correct. Large organisations will use algorithms to weed out likely "problem" customers had hopeful deter others in the future. Inevitably some innocent / unlucky customers lose out as a result.
So, just like in a dispute with your plumber or decorator you need to balance recovering the value of your loss on this transaction with the risk of not being able to use their services again, perhaps when you have a burst pipe!
screech mentions their company reviews customers after 3 returns, logic suggests the average customer doesn't return 3 items to their company (otherwise all customers would be under review) so 3 is cause for concern for them, the bar will obviously be set somewhere depending upon the specifics.
Amazon is a unique situation due their market presence and the sheer range of products they sell so 3 returns from a regular customer can be perfectly normal, the suggestion that just 3 returns will possibly see you banned is misleading, the link to article stating 18 returns in 6 months resulting in a warning appears to support this.
I spent over a decade running my own business, any issue raised was an opportunity to learn, improve and fine tune the service, if a company isn't made aware of problems and instead disgruntled customers are silent they'll eventually go elsewhere.
The problem with Amazon is competition, or the lack of it, your local plumber can't provide customers with poor service all week long and then say don't dare complain otherwise good luck when you have a burst pipe because word of mouth would harm their business.
The issue with this thread in particular is it appears to have quickly gone down the usual route of have a dig at the OP rather than try to help them.No-one has had a dig at the OP, he has been given useful information.Plus there is a difference between 3 returns and 3 'the correct item was not in the box' returns.
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Just to clarify, it’s not 3 returns. It’s 3 instances in 12 months where customers have advised items are missing or damaged. These things always happen but for them to happen frequently is unusual and so customers will go under investigation when this threshold has been reached.
A well reasoned post with which I agree, don't take the preverbal otherwise any trader might stop your custom.Undervalued said:
Because, as in other situations, it is wise to consider the wider picture when deciding whether to exercise one's "rights". Doing so is not always in your best long term interests.
I can only apologise if you find it a strange question, I'm asking what the purpose of such information being shared is.powerful_Rogue said:
So what do you suggest the OP should do now they are armed with this knowledge?powerful_Rogue said:
From your linkpowerful_Rogue said:It's not really proper to imply that Amazon will close your account because you've returned 3 things, it could deter people reading from sending stuff back when they are entitled to.
In my experience a regular customer returning the odd item now and then is unlikely to lose their account.I think it is very proper to highlight this. Even though as the OP says, this is Amazons mistake - It will still have a negative bearing on the OPs algotherm with Amazon. Forarmed is forewarned and all that.
That means I also return more when they don’t meet my expectation. In the last 2 months, I returned 2-3 items each month and the value of refunded items was higher than the value of what I kept. That’s the reason why I received a warning from Amazon:
In the last 6 months, I ordered 104 items and returned 18 items
Hardly the same as returning 3 items.No-one knows the algotherm , that was just one such article, there are hundreds of others online with different amount of returns etc.Anyway, no harm in giving the OP the heads up that this does happen.
What a strange question, it's up to the OP what they do. Just highlighting that Amazon can be quite strict in regards to accounts.
Several replies to the thread read as if OP, and others, should should keep quiet when they don't get what they paid for otherwise Amazon will ban them because they have soooo many customers and couldn't careless if you go so best keep Amazon happy by accepting whatever it is they happen to send you. I don't agree with this idea being instilled on a forum titled Consumer Rights.
If the intent is different perhaps it could be included with the information given....
Any supplier of goods or services must comply with the law regarding a contract they have entered into but they have an right to decline further business from that customer. Unless it can be shown that their real reason for doing so amounts to discrimination on a legally protected ground (e.g race, religion etc) there is no redress. This is unlike, for example, an employment dispute where you cannot legally (in theory at least) be fairly dismissed, regardless of length of service, for asserting a legal right.
In a situation like this an online retailer has little alternative but to take the customer's word regarding allegedly missing items and refund them. OK they could let it go to court and ask a judge to decide, on the balance of probabilities, who to believe but win or lose that would cost them far more than the amount in dispute. Sadly a percentage of such claims are dishonest but far harder to police than physical shoplifting.
A small trader in a similar situation would base their decision on their "gut feeling" which may or may not be correct. Large organisations will use algorithms to weed out likely "problem" customers had hopeful deter others in the future. Inevitably some innocent / unlucky customers lose out as a result.
So, just like in a dispute with your plumber or decorator you need to balance recovering the value of your loss on this transaction with the risk of not being able to use their services again, perhaps when you have a burst pipe!
screech mentions their company reviews customers after 3 returns, logic suggests the average customer doesn't return 3 items to their company (otherwise all customers would be under review) so 3 is cause for concern for them, the bar will obviously be set somewhere depending upon the specifics.
Amazon is a unique situation due their market presence and the sheer range of products they sell so 3 returns from a regular customer can be perfectly normal, the suggestion that just 3 returns will possibly see you banned is misleading, the link to article stating 18 returns in 6 months resulting in a warning appears to support this.
I spent over a decade running my own business, any issue raised was an opportunity to learn, improve and fine tune the service, if a company isn't made aware of problems and instead disgruntled customers are silent they'll eventually go elsewhere.
The problem with Amazon is competition, or the lack of it, your local plumber can't provide customers with poor service all week long and then say don't dare complain otherwise good luck when you have a burst pipe because word of mouth would harm their business.
The issue with this thread in particular is it appears to have quickly gone down the usual route of have a dig at the OP rather than try to help them.1
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