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Garden Furniture Set - Table Issue - Help!
Hi there, thanks in advance for the help. We purchased garden furniture set in Feb 2021 for delivery April 2021. Unfortunately the glass tabletop was smashed into many pieces. The chairs that come with the set are fine. It was sold as one item (chairs + table). We contacted the company we ordered from, who were helpful and…
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Partially unfulfilled purchase
Hoping for some advice on where I stand. Over a year ago I bought a robotic lawn mower online from myrobotcentre.co.uk Dispite the website address the site turned out to be based in Austria. The mower I bought was meant to have a free garage included but this wasn't sent with the mower. I queried it at the time and was…
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Whirli in administration
So I pay an annual subscription to a company (Whirli) who provide children's toys, you pay to have tokens and the tokens can be used to borrow, swap toys etc. you can also ask family and friends to buy presents via Whirli. Once your child has grown out of or finished with the toy you can send it to Whirli for credit off…
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Amazon refuses to replace cross-trainer
So I purchased an RFE/Reebok cross trainer ages ago and when the original warranty was coming to a close I was experiencing issues with it. I spoke to the manufacturer who told me it needed to be replaced and they also extended the warranty by 5 months as a courtesy (due to issues with sourcing spare parts during the…
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Do consumers have right to a replacement?
Hi, I ordered an outdoor sofa in late March (paid £579.99). It was delivered on 11th April and we got around to unpackaging and building it on 14th April. We fonud that one of the metal support bars was bowed and the rattan strips were broken. I contacted the company straight away and they replied promptly advising me that…
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Screen broke on Apple Macbook Air after 2 weeks and Apple couldn't care less!
Hello 2 and a half weeks ago I purchased an Apple Macbook Air M1 for £999 online at apple.com and picked up in store the same morning. All was well until Saturday past, (2 weeks to the day since purchase) and my wife, while watching Netflix, used her small lady hands to tilt the screen (as you should be able to on a…
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AO delivery damaged my floor and are refusing my claim
I recently purchased a new washing machine and fridge freezer from AO. When the new appliances were delivered, they took the old ones away. In the process of removing the fridge it was tilted to get it out the door and there was damage to the vinyl that appears to be from the feet being dragged on the vinyl. I should state…
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Where do I stand? Faulty install bathroom
Hi. So we purchased our new bathroom furniture from a company last year and they introduced us to their fitter (a sun contractor). Without going into the full detail - ultimately he “finished” the job after 12 weeks (despite being told it’d take 2/3) and we have developed a leak twice since which he hasn’t rectified…
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Slendertone
Hello i bought a Slendertone from their UK site under their 60 day money back guarantee. Their returns are in the Netherlands. I posted by Royal Mail, it cost £18. I put the value as £190 as that is what I paid and I wanted to ensure I am covered should it get lost in transit. They have refused to take the parcel in as a…
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Please help, in tears - clothes subscription taken money
Hi all, hope you can help. I subscribed to Circle Of Style, a second hand clothes subscription service, paying £3.99 every two months for them to send some clothes which you can choose to keep and pay for, or return. They give you seven days to return the clothes which I’ve always wondered about as my understanding is that…
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Under charged for nursery fees
I have 2 children at the same nursery. Each month I am invoiced their fees for the upcoming month. It was noticed that they were undercharging on 1 child’s account about 2 months in. I was told verbally by the manager at the time that I would not have to pay these fees as it was their error and that she would check the…
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Dunelm - is this legal?
I purchased a (cheap) pair of curtains from Dunelm's website. They charged £15 plus £3.95 delivery. I received the curtains today and found that the curtains have a label on with a price of £12. Are they allowed to sell for more than the labelled price? I thought this is illegal under the Consumer Protection from Unfair…
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small claims court advice
Resolved
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Ticket for a band ..
Just after some advice .. I bought tickets in 2019 to take my son to see his favourite band who were visiting the UK in April 2020... this concert was obviously postponed.. it was rescheduled to June 2021.. then cancelled and rescheduled again for June this year.. I found out that the band have now rescheduled this for…
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Inaccurate Discounting ?
I bought some duty free recently whilst flying with Virgin - I pre ordered some perfume as it advertised 10% off. I was told I could only pay by card - but that was OK After I paid (all done by machine including the discount being applied) I realised the machine hadn't knocked the full 10% off but rounded up the figure to…
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Online company is refusing to cancel my order for a bike
I placed an order for a new ebike on 11th April. The bike was going to be my primary mode of transport for a new job and I needed it quite quickly. Delivery was estimated to be 3-4 weeks when I placed the order. On the 4th May I chased the company for an update on my order. They responded saying that I could expect to…
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Repair Item Sold
A friend of mine sent an item to a business for repair. However it was in 2018 . He has only now membered the item and contacted the business. They said as he never paid his repair bill of £150 they sold the item in 2020 for £280 to re-coup their loses .And as far as they are concerned the item was abandoned after they…
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Virgin media installation delay
Hi all, As with many others, a frustrating time with Virgin Media. I'm mid contract, and moved house 3 weeks ago.. As I have 6 months on my contract and didn't want to pay the cancellation fee of the 6 months rental, I figured I'd stay with them (although I'm happy to leave ASAP). As we exchanged and completed on the house…
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Finnish customs fiasco
Hello MSE-ers, I would appreciate any advice on the below from anyone who knows their stuff / has been through a similar nightmare... I have been trying to return an expensive pair of earphones to Finland for over a month now. The item was pre authorised as a return with the company and sent via Royal Mail signed for with…
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Am I right to pursue refund/replacement of £900 dishwasher?
Hi everyone, very long time since I've posted anything on here. I'm looking for some advice please... Bought a Miele dishwasher 3.5 years ago from Costco for £900. We would normally have got an extended warranty from Domestic & General after the 2 year warranty was up but forgot due to having a baby & no sleep/loss of…
