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Massively overpriced ring
My daughter and her boyfriend were "persuaded" on impulse to purchase a ring from a trader operating in an antiques centre on Saturday. They paid £1200. It's not an engagement ring as such, more of a commitment ring. Today the local auction house has valued the ring at up to £300. It is sapphire and diamonds as described,…
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Washing Machine Fault Who Should Pay
I need some opinions/ help who should be responsible for repair/ replacing a washing machine. The washing machine is under warranty and it suddenly during a wash we heard this horrible loud noise on the spin cycle. We called the company who sent a repair person who said it was due to a foreign object so not under warranty…
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Should Price error should BA holidays honour the original booking
I booked a BA holiday for me and my family on 9th April flights and hotel the price was £9k. BA phoned me today to inform me the price was incorrect at the time of booking and should have been £65k. They have told me they are unable to honour the booking and offered me 3 choices as follows:* Change to 2x Junior Pool…
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Data Protection - Mortgage Letters by Post
Hello, Mortgage companies are obliged to send letters by post e.g. Statements, Bank of England interest changes. Is it really any different from receiving Credit Card statements electronically? The reason i ask is post delivered by postman can lead to accidentally delivering to the wrong house. This is a human…
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Can a company charge "full price" if I already paid a refundable deposit?
I hired an item. Paid a hire fee and a refundable deposit on top. Decided I liked the item and would rather keep it and forfeit the deposit. Total price paid comes to retail price of item. Company later threatened to charge me "full price" for the item (which they say is vastly greater than the retail price) if I do not…
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Refund for discount after purchase
Hi, I recently paid upfront for a series of beauty treatments and 2 days later I received a discount offer email. I asked the salon (before the treatment started) to refund the difference as a gesture of good will. They are saying no as I already paid before the flash sale. Am I entitled to anything back? In retail, you…
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Cex haven’t paid me
Hi I need some help. I sold a couple of items last week to CEX for £438 and they haven’t paid me. They claimed they tried a bank transfer last Wednesday and that there was an error with the bank. They tried again the next day and said the money should be in the bank now but it still isn’t. I’ve filled in the form on their…
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washer drier: drier broken 3 times and had engineer out 6 times in less than 2 year: help please
My mother in law brought a washer drier from John Lewis and AEG one, so wasn't a cheap one. After about a year it stopped getting hot so the engineer came out and fixed it. Then it broke again and engineer came out and said had to wait for a part, another engineer came out and said the other engineer has ordered the wrong…
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Parcelforce marked delivered, at a depot.
Apologies if this post is in the wrong section, and for the rather
long post. For the first time
in about 6 years, Amazon did not provide a return label for an item
that I wanted to return (A bulky item), and I didn’t have the time
flexibility to arrange or wait for a Hermes pickup, so Parcel Farce
was my next best thing…
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requesting the recording of a meeting
I chaired a meeting at a social club disciplinary hearing the member asked if they could record the meeting. We had no objection and agreed. We all made notes of course but in the spirit of openness and to help clarify a few points it would be very useful to have a copy of the audio file. So far the member is refusing can…
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Bensons for Beds faulty mattress
About a week after receiving a bed from Bensons for beds, there was noticeable sagging of the mattress. I took photos and went into store 17 days after delivery. The manager agreed there was a fault but was unable to rectify as their policy was to go through customer services. This wasn’t as easy as it sounds;…
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Carphone Warehouse
Hello, I am at the wits end, I cannot stop crying because of the stress they are causing me. October last year I took out a phone contract, the device was faulty and I returned to store. The store manager said I had to pay to fix the device, knowing he was wrong I contacted Samsung and Citizens advice and both highlighted…
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Paypal UK FOS Changes
Hi, I just received the following email from Paypal UK. It sounds like it could be important but doesn't really explain much. Anyone know what the full implications of this change means and whether it is significant? How does the Voluntary Jurisdiction differ to the Compulsory Jurisdiction? Thanks. Email follows: Hi We're…
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Parcel delivered to wrong address, what can I do?
I know I made a complete mistake. I ordered some sunglasses and filled out my new address but then paid with PayPal and didn't realise I hadn't updated my address there. As soon as the order confirmation page popped up I realised my mistake. I contacted the company 30 seconds after the order was placed to request…
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David Lloyd won’t refund my money
Hi all, I was wondering if anyone would know where I stand on the following. A few weeks ago my wife and I went into David Lloyd to see about joining. We paid the joining fee and the pro rata membership fee for the rest of the month. We realised after a few days we had made a mistake and couldn’t really afford it. We wrote…
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Custom charges VAT on pre-ordered items
Hello, I pre-ordered items from Germany in Nov 2020. The full payment and sale tax are already paid for at the time of purchase(Pre-order). The item finally shipped and I just received a letter from Parcel Force saying I need to pay VAT + £12 Clearance fee. I spoke to the seller and said the sale tax is already remitted to…
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Someone has lost my parcel yet I have to pay
Hi, I returned a parcel on Apr 19 2022 via one of the local store pick-ups as defined by my supplier. I received a receipt including date, time and barcode. Since then the parcel has not been tracked. The local store shrug their shoulders and say all parcels have gone out. The [major] courier checked and say they cannot…
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Advice on refund
I ordered and paid for a wedding cake that was agreed to be ready on a certain day. One of the messages between us said that if needs be, could it be picked up on the day after the agreed day as someone travelling through wasn’t sure if they’d be there on the agreed day or day after. When they got there on the agreed day,…
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Taking PayPal to the Small Claims Court
Can anyone tell me if it's possible to take PayPal to the small claims court please? I suspect I need to establish a U K address for them. I want to recover £20 which they charged to my linked c/c, even though I had a £23.40 credit balance in my P P account. Within 5 minutes of the transaction going through, they froze my…
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Deposit paid and price increased
Hi, I'll try keep this brief. I had to take 8 puppies to the vet yesterday for standard treatment (vacs, chips etc) When I booked the treatment (via the phone) I was told I would need to pay a 50% deposit there and then which I did. The lady on the phone checked the price twice and then took payment of the deposit. She did…
