Should Price error should BA holidays honour the original booking

leoni0211

I booked a BA holiday for me and my family on 9th April flights and hotel the price was £9k. BA phoned me today to inform me the price was incorrect at the time of booking and should have been £65k. They have told me they are unable to honour the booking and offered me 3 choices as follows:

1. Change to 2x Junior Pool Villas, we will allocate these next to each other. We can also offer a refund off your remaining balance of £4500.00 which would make your owing balance £4089.00.
2. Change to 2x Junior Pool Villas, we would upgrade you to Half Board on their standard meal plan, and as we would be covering this, we would give you £2500.00 refund off your remaining balance.
3. You can opt to cancel the entire booking should you decide you do not wish to travel at all. We would refund you the £600.00 deposit paid and then issue you a travel voucher to spend on British Airways Holidays for the value of your booking doubled. So, a future travel voucher to spend only on British Airways Holidays of £17,778.00.

 I have 2 days to decide. The price of option one alone comes to £35k.  Any advise would be very helpful to reach my decision.

Caz3121

their terms include
6.15. Whilst we endeavour to ensure that the correct prices are displayed on our website and/or advised to you by our call centre, on rare occasions there may be an incorrect price bookable. In such cases (including where we have confirmed your booking), we reserve the right to cancel the booking.  If we do cancel the booking, we will notify you and return all monies paid. At that stage, you may also contact us to select an alternative holiday, paying or receiving any difference in price where relevant, or you may request to reinstate the original booking by paying the correct price within the time period indicated by us.

Edi81

You can still get an amazing holiday for £17k! 

Wanderingpomm

All options are good, just choose which one suits. They’ve clearly made a massive error on their website. 

leoni0211

Thank you for your help

Ergates

Given the apparent scale of the mistake, it would not be reasonable to expect them to honour the original booking.

NBLondon

Option 3 seems the no-brainer - if you can quickly find a suitable replacement trip to spend the voucher on.

Undervalued

leoni0211 said:

I booked a BA holiday for me and my family on 9th April flights and hotel the price was £9k. BA phoned me today to inform me the price was incorrect at the time of booking and should have been £65k. They have told me they are unable to honour the booking and offered me 3 choices as follows:

1. Change to 2x Junior Pool Villas, we will allocate these next to each other. We can also offer a refund off your remaining balance of £4500.00 which would make your owing balance £4089.00.
2. Change to 2x Junior Pool Villas, we would upgrade you to Half Board on their standard meal plan, and as we would be covering this, we would give you £2500.00 refund off your remaining balance.
3. You can opt to cancel the entire booking should you decide you do not wish to travel at all. We would refund you the £600.00 deposit paid and then issue you a travel voucher to spend on British Airways Holidays for the value of your booking doubled. So, a future travel voucher to spend only on British Airways Holidays of £17,778.00.

 I have 2 days to decide. The price of option one alone comes to £35k.  Any advise would be very helpful to reach my decision.

Given the vast price difference surely you must have realised it was a mistake? 

born_again

Was the £9K price for one person & not the whole party?

As the difference between £9K & £65K is something that would jump out at you.

sheramber

Perhaps that's why the OP booked it. -  a bargain.

screech_78

Sounds like an extremely obvious error.