Washing Machine Fault Who Should Pay

Tim.5

I need some opinions/ help who should be responsible for repair/ replacing a washing machine.
The washing machine is under warranty and it suddenly during a wash we heard this horrible loud noise on the spin cycle. We called the company who sent a repair person who said it was due to a foreign object so not under warranty but the repairer said multiple times it’s still be fine to use the machine as it will just dislodge and go down the drain.
We then did a wash later that day and suddenly it stopped giving a error message of a leak so we called them back the foreign object has now pierced through the casing.
I understand the original issue is not covered but as we used it under there advice would we possibly be able to say the further issue that makes it now possibly a write off compared to before useable or getting it out as cost is there fault so they should pay.

The_Fat_Controller

Do you have the engineer's report saying it is safe to use ?

What exactly has pierced the casing ?

If you can prove whatever has caused the issue was too big to go down the drain you may have a case against the engineer giving you bad advice.

Tim.5

The_Fat_Controller said:

Do you have the engineer's report saying it is safe to use ?

What exactly has pierced the casing ?

If you can prove whatever has caused the issue was too big to go down the drain you may have a case against the engineer giving you bad advice.

So no paperwork was given as they report to the manufacturer but he said multiple times it was ok to use and the bit catching would just snap off and go down the drain. 
It’s a underwire of a bra.
I was septical about it but as he is an expert (24 years) I trusted him

The_Fat_Controller

You came here asking for opinions, so here is mine.

As to whose fault, you and the engineer.

If both of you knew that a piece of wire had escaped into the workings then that machine should not have even been turned on until it had been recovered in its entirety.

Even if it had entered the drain it would have likely damaged the pump.

I would make a formal complaint saying the engineer did not remove the offending wire and gave bad advice.

pinkshoes

Tim.5 said:

I need some opinions/ help who should be responsible for repair/ replacing a washing machine.
The washing machine is under warranty and it suddenly during a wash we heard this horrible loud noise on the spin cycle. We called the company who sent a repair person who said it was due to a foreign object so not under warranty but the repairer said multiple times it’s still be fine to use the machine as it will just dislodge and go down the drain.
We then did a wash later that day and suddenly it stopped giving a error message of a leak so we called them back the foreign object has now pierced through the casing.
I understand the original issue is not covered but as we used it under there advice would we possibly be able to say the further issue that makes it now possibly a write off compared to before useable or getting it out as cost is there fault so they should pay.

What was the object?!?! 

There is no way you can say its OK to keep using it unless you knew what the object was. 

I would have insisted the engineer took it out and if they weren't capable, paying for another engineer to remove the object.

I'm guessing they didn't put it in writing to keep using it?!?!?

Tim.5

[Removed by Forum Team].

Thank you. He knew it was a bra wire as we said that was what is was. I personally would of not used it (we held washing back until he came) so when he said just to use it we did just that. What annoys me the most is his exact advice (what he repeated in multiple times) was just to use it as it will end up with a small segment coming off and then that would it be fixed. His near enough words was - just put up with the noise by doing the washing when our, use ear plugs or stick fingers in ears and eventually it will just dislodge and go down the drain. This is why I’m at the confusion of weather we can say the worsening and probably now writing off should be partly be classed as there fault. Previously he said it would take 5-6 hours to get it out at around £100 per hour for labour with no guarantee that it would be fully issue free reguarding leaks 

pinkshoes

I would question how "knowledgeable" your engineer was, as what he said doesn't make sense. 5 to 6 hours?!?!? I've done it once before and it took me about an hour. I slowly span the drum until it poked through one of the holes, then pulled it through with thin nose pliers.

How old is the machine?

If it isn't too old, then I would be challenging the engineer over his VERY poor advice and making a complaint, as it all smells of bull sh*t to me. I would certainly be kicking up a fuss with the warranty people, as although you would be expected to pay for the call out charge, their subsequent advice was utter rubbish.

macman

Sadly I do not think you have any claim on the repairman, as you had no contract with him-he was under contract to the warranty provider (retailer or manufacturer?). His advice was ridiculous, but you did not have to take it.
I would ask the warranty provider for a copy of his report to see what work he claims to have done on it: he's possibly claimed he did a full repair involving x hours of labour. How long did he actually take?

Tim.5

pinkshoes said:

I would question how "knowledgeable" your engineer was, as what he said doesn't make sense. 5 to 6 hours?!?!? I've done it once before and it took me about an hour. I slowly span the drum until it poked through one of the holes, then pulled it through with thin nose pliers.

How old is the machine?

If it isn't too old, then I would be challenging the engineer over his VERY poor advice and making a complaint, as it all smells of bull sh*t to me. I would certainly be kicking up a fuss with the warranty people, as although you would be expected to pay for the call out charge, their subsequent advice was utter rubbish.

Less than 2 years old (that’s why still under warranty) as was a new build so is straight from the manufacturer.

he was saying it would take 5-6 hours as would have to take the whole machine apart. 

I’m planning to make a complaint to the manufacturer and his employer.

You expect an engineer to give the correct advice. 

Tim.5

macman said:

Sadly I do not think you have any claim on the repairman, as you had no contract with him-he was under contract to the warranty provider (retailer or manufacturer?). His advice was ridiculous, but you did not have to take it.
I would ask the warranty provider for a copy of his report to see what work he claims to have done on it: he's possibly claimed he did a full repair involving x hours of labour. How long did he actually take?

I took his advice as he said multiple times that it’s ok to use and you expect him to give the right advice.

He was here less than 45 minutes and all he did was spin the drum by hand then put a quick cycle what would clean the machine and start dislodge it