Refund for discount after purchase

DDJay

Hi, I recently paid upfront for a series of beauty treatments and 2 days later I received a discount offer email. I asked the salon (before the treatment started) to refund the difference as a gesture of good will. They are saying no as I already paid before the flash sale. Am I entitled to anything back? In retail, you can return an item and rebuy it if a discount comes out after the original purchase but is this the same for beauty treatment as it is a service not a product? Thanks!

marcia_

 Not entitled, it's subject to their terms and conditions. Discount offers are generally to encourage you to purchase another service 

MarvinDay

DDJay said:

In retail, you can return an item and rebuy it if a discount comes out after the original purchase but is this the same for beauty treatment as it is a service not a product? Thanks!

There is nothing written into any legislation that states you are entitled to return a product and then rebuy it at a lower price.
Some retailers may allow this for purchases made in face to face transactions and you may have a right of return for goods purchased at a distance but even if this is the case, a retailer doesn't have to sell you another item if they don't wish to do so.

Aylesbury_Duck

DDJay said:

Hi, I recently paid upfront for a series of beauty treatments and 2 days later I received a discount offer email. I asked the salon (before the treatment started) to refund the difference as a gesture of good will. They are saying no as I already paid before the flash sale. Am I entitled to anything back? In retail, you can return an item and rebuy it if a discount comes out after the original purchase but is this the same for beauty treatment as it is a service not a product? Thanks!

That's not a statutory right for an in-store purchase.  If it was, no one would wait for sales discounts and stores would be filled in January with people wanting partial refunds on Christmas purchases.

No, you're not entitled to anything back, but there's never harm in asking.