Someone has lost my parcel yet I have to pay

Loose_Canon

Hi,
I returned a parcel on Apr 19 2022 via one of the local store pick-ups as defined by my supplier. I received a receipt including date, time and barcode.

Since then the parcel has not been tracked. The local store shrug their shoulders and say all parcels have gone out.
The [major] courier checked and say they cannot help as they say it has not been tracked.
My [major] supplier whom I'm returning the parcel to are not taking calls just chats and auto-email responses.

I returned this parcel in good faith. Surely the courier and the parcel collection agency have a contract and duty of care to their customers?
I am I allowed to name the couriers and agency?

I am at a loss as what to do next.

thanks

powerful_Rogue

Are you a buisness or consumer?

molerat

Who provided the return label ?

Bradden

Have you kept the proof of return? I would think that would be enough to cover you.

ThumbRemote

Assuming that the retailer provided the returns label, then as soon as you passed it into the shop it became their responsibility. Keep hold of your receipt, it's your proof. You'd need to get hold of the retailer somehow. 

If, however, you paid for the return yourself then you have to deal with the courier. 

mattyprice4004

If you have the receipt you’ll be fine (assuming they arranged the return). 

If you can’t find the receipt you’ll struggle to prove you dropped off the parcel, though. 

Manxman_in_exile

Apart from the questions you have already been asked (Are you a consumer?  Who paid for the return?  Have you kept evidence of return?) it would also be helpful to know why you were returning the goods?

Were they faulty or was it a cancellation of a distance sale?

(The law appears to give a timetable for a refund of a distance sale cancellation, and it appears to say that a refund is payable whether the trader gets the goods back or not - provided you can prove you sent them.  The law is perhaps less clear regarding return of faulty goods)

Ath_Wat

If you have a receipt with a barcode on it, it has surely been tracked into some system or other. Who is the receipt ostensibly from?

LaDerniereSemaine

What is the issue here?  You say the supplier is not taking calls but are they saying the item has not been returned?

This sounds a bit like Hermes, at least from my experience using them selling bits on eBay.  The courier collects my parcel, puts something in his phone, scans a card with a barcode on it, writes "1x Packlink" on it and hands it to me.

I suspect if he didn't scan it it wouldn't be traceable but it'd still get to its destination.

sheramber

Did the supplier supply the return label? If so, then it is the seller who has the contract with courier.

At our local Hermes drop off  shop the assistant scans the parcel and gives a receipt. The parcels are piled up in a shopping trolley for the courier to collect.

With a suppliers label on it , as soon as the courier  picks the parcel up I get confirmation that a refund will be issued. 

Loose_Canon

Hi
Sorry for the delay.
The returns barcode was generated by the retailer.  I am a domestic customer returning an item of clothing.  Weight 0.6kg, value £42.
It was dropped off at a Collect plus shop to be collected by FedEx.
I have a receipt from the shop but 
It has not been tracked since. The shop are not being helpful. Collect plus don't want to know either.
FedEx admit responsibility but as the value falls below their "terms of carriage" with a value according to them of less than £20  then I cannot make a claim. How any domestic  customer will know that is beyond me. 
I am appalled