Cex haven’t paid me

Rich0811

Hi I need some help. I sold a couple of items last week to CEX for £438 and they haven’t paid me. They claimed they tried a bank transfer last Wednesday and that there was an error with the bank. They tried again the next day and said the money should be in the bank now but it still isn’t. I’ve filled in the form on their website, sent Twitter, Instagram and Facebook messages which have all been ignored and there’s no phone number to actually speak to someone anymore so I’m lost and stressed. Can anyone offer me any help?

Aylesbury_Duck

Send them a letter before action, sent by Royal Mail and ask for proof of posting (which is free).  Give them 14 days to send you the money they owe you or you will commence a small claims process through court.  There's a £50 initial fee to start the process which you can claim from CEX when you win - and you will win if you have evidence that they committed to pay you and haven't done so.

born_again

Sold in store or online?

Gavin83

I assume you've actually checked they have the right bank details?

user1977

Aylesbury_Duck said:

Send them a letter before action

Seems slightly premature given we're only on the third banking day since the payment was allegedly sent.

Rich0811

user1977 said:

Aylesbury_Duck said:

Send them a letter before action

Seems slightly premature given we're only on the third banking day since the payment was allegedly sent.

They claimed they had paid the money into my bank on the Wednesday after I sold the items to them Instore. They said there was an issue with my bank and couldn’t pay and it would be in the following day. It still wasn’t paid. I spoke to the bank and they said there was no issue and no money paid in from cex. They have the correct bank details as I’ve checked and double checked. Now on Twitter I just get the same response to use the form in their website which I’ve done and had no reply. (Reply within 48 hours apparently) 

I’ll wait a few more days and see what happens. 

jon81uk

If you sold the items instore then it might be better to go back to the store if you haven't received payment within a week.