Advice on refund

lhwales

I ordered and paid for a wedding cake that was agreed to be ready on a certain day.
One of the messages between us said that if needs be, could it be picked up on the day after the agreed day as someone travelling through wasn’t sure if they’d be there on the agreed day or day after.
When they got there on the agreed day, they were told it wasn’t ready - we needed it for the next day and a 5 hour round trip just wasn’t doable the next day.
The baker was extremely rude, blocked me on social media and generally ranted…
They eventually said that I would get a refund but what I’d like to know is if I accept a refund, can I still go to small claims for compensation?
It was our wedding and we were left without a cake the afternoon before the big day.
If not, do I have to refuse the refund and then go through the small claims court for both?
I’ve looked online but can’t find the information anywhere. 

powerful_Rogue

What ££ would you put down on the claim form for compensation and how would you justify it?

If you do turn down the offer of a refund and then try and claim that via the Small Claims Court, you would not be looked to favourably on.

In regards to collection the day before, when was that message sent and did you give the baker the heads up saying someone was coming to collect it?

Diamandis

I'd accept the refund and move on. You saved money on a cake, look at the positives. Congrats on your wedding.

user1977

If you get a full refund, what would the compensation be for?

MalMonroe

Hi, and welcome to the Forum.

You said "They eventually said that I would get a refund but what I’d like to know is if I accept a refund, can I still go to small claims for compensation?"

No, you can't because you've been refunded - or had the offer of a refund. The only thing you could try to claim for would be 'gross incompetence'. Not really a thing in this particular instance.

You have to pay to bring a case to court anyway and if you lose - you probably would as there's no case here - you can't reclaim court costs so you'll be worse off. 

What an awful experience, though, for your wedding, I do sympathise. Hopefully you were able to find a suitable cake but it's a disappointment to be let down at the last minute.

All the best for your future - a cake's not really all that important in the scheme of things.