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Car purchase
Hi, I bought a second hand car from a dealer for 2k and paid by bank transfer. Second day of owning it the engine management light came on and I took it to a local garage who checked it over and said it has multiple engine faults some of which had been there for a while. I rang the dealer and explained very politely that I…
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Currys small claims legal name
Hi I had at least 10 times where I had to take time off work for currys to collect a faulty fridge it had a huge impact on my finances. I call ok my act currys to explain but they failed to compensate my loss of earnings. I had no choice to to proceed to a small claims court. I named currys in the claim but currys replied…
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Section 75
Hello My husband and I purchased our family car 5 months ago from a used car garage. It developed a fault within the first month and it was repaired at their expense. The fault has now returned. I believe that under the Consumer Rights Act we should be entitled to a refund on the car as it is within 6 months and the first…
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Can a company ask for VAT payments retrospectively?
Hi Hope you can help with my query. I set up an account with a taxi company for taxis to work , due to having a disability. The taxi company now have said HMRC has advised them they should have been charging customers VAT on individual journeys. This dates back from 2017 until ongoing. I didn’t think it was possible that a…
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Travelodge - letter from CRS debt recovery
Hi. Today I received a letter from CRS debt recovery saying I owe Travelodge £113, due to bashed walls and broken mirror from a stay I made at the start of the month. Of course, this is a complete shock as I did no such thing. I stay in a lot of Travelodges - they're my goto cheapo chain (I have 4 bookings coming up over…
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Curry's Ebay store not honouring warranty
Hi I hope everyone is well. I'm not sure where I stand on this issue, or if there is anything I can do. I'm hoping I can get advice about what to do next. I bought a refurbished ChromeBook from Curry's ebay store in September 2021, with 12 month warranty. Then in April a cursor key just fell off. The chromebook had been…
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Scottish Power "final bill"
I left Scottish Power around 9 months ago. At the time, I received a mail saying they had taken a meter reading directly from my smart meter. A short time later I got a "final energy bill" and the money was taken out by direct debit as expected, no issue. Fast forward 9 months since I ceased to be a Scottish Power…
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Care providers contract, is it unfair?
My father in law became rather ill and home care was arranged for him. A contract was signed and payment in advance made £700+.. 12 days later he was taken into hospital, the care company was informed immediately and stopped his service. After 2 weeks in hospital and a few days in a Hospice he passed away due to cancer. I…
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Returning "Non Returnable" T-Shirts.
I'd just like some opinions on what to do here. I'm a bit late to the party but this is where I'm at.My youngest purchased some T-Shirts online marketed as a "mystery box" Basically they're an assortment of vintage T-Shirts that have been acid washed, the mystery being you don't know what brand of T-Shirt you're going to…
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Invoices / VAT
Is the provision an invoice a legal requirement. My builder has taken cash and online payments for work done but is now refusing to provide me with invoices for the payments made, despite claiming VAT against these. I am having problems with this guy and he has stated he will only provide when he has all the cash, against…
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Dulux Weathershield problem
Employed a local painting and decorating firm to paint the exterior of our 3 storey house. They used Dulux Weathershield, we chose a Dulux colour Indigo Shade. They did a great job and it looked fantastic … until a couple of days after it was finished and it rained! Rain has left streak marks in the paint all over…
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Is it fraud ?
My car had a warranty that I purchased along with breakdown cover from a well known company. When I did breakdown the mechanic drove my car to their approved repairers who diagnosed contaminated clutch fluid and so drained and replaced it. Both the breakdown technician and the garage both stated that they could find no…
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John Lewis returns policy
Hi, has anyone had experience of returning an unused but opened and turned on Garmin watch. I recently purchased one for a gift for my husband from John Lewis. He turned it on but realised the type size was too small. I've returned it to John Lewis but they won't take it back. They have said as its not in original…
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Dental services
Yesterday I eventually managed to see my dentist who I used to visit twice a year. I sat in the chair, expecting him to clean and scrape my teeth as per usual. Instead he checked them all with a stick, tapping here and there and giving advice on how to clean my teeth! When I asked if he was going to give me the hygiene…
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Cruise Alterations
Hi, After a few years of not travelling, my family have booked to go a cruise, but with a few days to go the provider has removed one of the main highlights of the trip, replacing it with longer in another earlier destination. You can still visit the removed location by boat ride, but only if you pay £60 extra per person.…
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Faulty item, lots of info for this type of thing, but there is a twist in this tale!
Hi all, Thanks for making this forum available! My parents waited 20 weeks for a sofa to be made with the materials they chose and delivered from a long standing well renowned company via a reseller. It has been delivered and the seats on the sofa don't line up, one is further forwards then the other, the zips holding the…
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Invoiced 13 Years Later
Hi All, Today we arrived home to an unexpected invoice, this invoice was from a local builder who did some work on our home nearly 13 years ago, this is a builder who walked off the job as we refused to deal with another tradesman that was giving him a back hander for recommending him to carry out work in our home. What…
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made.com order cancellation
I purchased a sofa from made.com, on sale. They sent me an order confirmation email and estimated dispatch date was 14 - 16 weeks later. Today, they emailed me 18 weeks later to let me know that they cancelled my order and will refund me in 5 - 7 days. I see that they still have other colour variants of the item for sale…
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Hotel cancellation - what are my rights here?
Hi Everyone, Sorry in advance if I have bypassed any protocol by posting directly here. on the 16th May at 11:49, I booked a hotel in London for Tuesday thru Thursday in June. I realised that I had actually meant to intend the booking to include the Thursday night, not checkout on the Thursday (checking out Friday). The…
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Rejected refund from travel agent for flights even though paid for advanced refund protection
I wanted to seek some advice regarding flights I booked to New York through Travel2be. Basically, my ESTA was rejected meaning that I had to get an appointment at the US Embassy but there was no dates available as not long recently opened them back up after COVID lockdowns etc but I refreshed the page after 5 minutes and…
