Partially unfulfilled purchase

MrPez

Hoping for some advice on where I stand. 

Over a year ago I bought a robotic lawn mower online from myrobotcentre.co.uk

Dispite the website address the site turned out to be based in Austria.

The mower I bought was meant to have a free garage included but this wasn't sent with the mower. I queried it at the time and was told there was a delay but it would be dispatched soon. It was during covid and there were shortages for a lot of things so I didn't think anything of it. 

Since then I have repeatedly emailed for updates and every time I am told their supplier has had a delay but that it would be dispatched soon. Of course, it never arrives. 

The garages are available on other sites for about £100 so it isn't like they aren't being made. 

With the company being EU based, and with the purchase being so long ago, do I have anywhere to stand since the mower itself came? 

user1977

MrPez said:

Over a year ago I bought a robotic lawn mower online from myrobotcentre.co.uk

Think that should be https://www.myrobotcenter.co.uk/

MrPez

Yeah that's the one