REJECTING GOODS

el_prez

Hello, sorry if this goes on a bit.

Been diagnosed with hearing loss and didn't like my NHS hearing aids as I wanted ones that where less visible. As Scrivens did my hearing test at GPs I decided to use them for my in ear hearing aids.

I was fitted for the Starkey digital hearing aids  last month. The total cost was £2995. I paid a £250 deposit by credit card with the balance on interest free credit ovet 9 months. With a 2 year gurantee. Also from when I got the hearing aids I had a peroid to return them for a full refund. This period has elapsed.

The hearing aids have been very disappointing. I have been back to Scrivens several times for adjustments. Then 3 weeks ago Scrivens finality admitted the hearing aids had developed a fault and they returned them to Starkey for repair. I have contacted Scrivens several times but keep getting told they aren't back yet.

I am totally fed up so can I contact Scrivens and reject these hearing aids quoting consumer law and get a refund. Thanks

Ectophile

You could try contacting the credit card company and/or the company giving you interest free credit.  They are all jointly for any failure to supply a working set of hearing aids.  Ask them for a refund and cancellation of the credit.

shiraz99

el_prez said:

Hello, sorry if this goes on a bit.

Been diagnosed with hearing loss and didn't like my NHS hearing aids as I wanted ones that where less visible. As Scrivens did my hearing test at GPs I decided to use them for my in ear hearing aids.

I was fitted for the Starkey digital hearing aids  last month. The total cost was £2995. I paid a £250 deposit by credit card with the balance on interest free credit ovet 9 months. With a 2 year gurantee. Also from when I got the hearing aids I had a peroid to return them for a full refund. This period has elapsed.

The hearing aids have been very disappointing. I have been back to Scrivens several times for adjustments. Then 3 weeks ago Scrivens finality admitted the hearing aids had developed a fault and they returned them to Starkey for repair. I have contacted Scrivens several times but keep getting told they aren't back yet.

I am totally fed up so can I contact Scrivens and reject these hearing aids quoting consumer law and get a refund. Thanks

Do you have these NHS hearing aids as a back up? How long have you owned these ones from Scrivens? You'll only be allowed to reject them for a refund if a, the fault was raised within 30 days, or b, outside of 30 days the seller isn't able to repair them in a reasonable time and not so as to cause a significant inconvenience. Whih is why I asked whether you have another hearing aid(s).

Also, as mentioned, you do have protection via your credit card co and finance provider but they have to follow the same rules as regards your statutory rights.

el_prez

Thanks for all the advice. Realise  am over the 30 days but still no sign of the hearing aids. Also I have now received a letter off Scrivens saying I have not signed my credit agreement, enclosing a new one to sign. Now I definitely signed one in the shop so was going to hold off signing this one until I get hearing aids back.

Also am I right in thinking if they go wrong again within 6 months I can request a refund. Also going to request a copy of the guarantee. 

el_prez

Ps. I no longer have the NHS hearing aids in my pissesion