Delay in delivery

Mummyto1

I ordered 3 pieces of furniture online in November. 2 of them arrived in Jan.
I contacted them via the website chat function to be informed that there was an error with the stock balance online, basically it was incorrect and not in stock at all. Not my fault which they admitted. Told to wait, shouldn’t be long. 

Contacted them again in feb, still no warehouse stock. Given 5% off price and white glove delivery though not much use as it’s the smallest piece. Told March/April. 

Received an email 22nd March saying it was expected in mid April and to wait for courier delivery options. 

Well it’s now 16th may and no contact from them as yet. 

I am planning to contact again tomorrow but I want to know what rights I have. What can I do or say, if anything? I still want the item as it matches the others. Paid by credit card. 

Thanks. 

screech_78

If you still want the item, there’s not much else you can do but wait. They can’t give you something they don’t have. 

Your rights will be to wait or cancel for a full refund. Anything else would be at their goodwill. 

the_lunatic_is_in_my_head

OP you should advise them of a final date to deliver the goods and should they not meet this you intend to treat the contract at an end and return the 2 pieces you have in exchange for a full refund.

This is covered by delivery of goods in the CRA

https://www.legislation.gov.uk/ukpga/2015/15/section/28/enacted

Of course if you don't want to return them you could push for better goodwill, mentioning you are entitled to treat the contract at an end may see them increase the offer to say 10% for example. This part is goodwill and what you can manage to agree upon., rather than consumer rights