-
Refused a Refund on Unworn Goods
Hi, My wife recently tried to return some ill fitting UGG sandals, which she only tried on once in the house, and then promptly took off because they just didn't fit! She returned them expecting the refund but I got an email to say the refund was being refused on grounds the items were worn, and they would be returning the…
-
Argos faulty hot tub
Bought a hot tub from argos 2 months ago . Now broke and will not heat water. Argos say I need to get a code from manufacturer before they can do anything. Tried to contact the manufacturer but can never get through . Placed on hold on my last call and then after 45 minutes wait was just cut off. Anybody else had a similar…
-
Cleverspa
Has has anyone else been having problems getting cleverspa to respond to emails/answering phones etc re faulty hot tubs?
-
How to contact Curry's
Can anyone tell me how to contact Curry's, a parcel should have been delivered yesterday and it has not arrive although I have been informed by Royal Mail that it has. I was at home the time it was supposed to have arrived, my neighbours have no knowledge of it, therefore it has been left at the wrong address!! I have been…
-
Can process server fees be reclaimed from the judgement debtor?
I applied to the court for the judgement debtor to attend court for questioning, as they had made no attempt to pay me the judgement sum.Used a process server to serve the order to attend court and their fees were £126.00. So, wonder if anybody knows if I can reclaim their fee and, if so, how I go about doing this?
-
Customer Claiming Item Hasn't Been Delivered - Tracking Shows It Has
Hi, I have recently launched my own small business selling items online. I shipped an order to a customer using a tracked service but the customer has contacted me to say the item was not delivered. I subsiquently went back to the courier to query this and they in turn launched an investigation and spoke with the driver…
-
Free gift not recieved
I switched from Npower to Look After my Bills in Oct 2020. I paid £100 for dual fuel with Npower and was £370 in credit. I now pay £148! No clue why and neither have they. Anyway, a big temptation was the promise of a robot hover, ideal for my 2 bed bungalow. I still have not received it 7 months later. Numerous messages…
-
Faulty Tumble Dryer after 15 months
Hi, Can anybody advise on how to get JD William to actually do something to either repair or replace my 15-month-old candy tumble dryer. I keep on quoting the consumer rights act 2015 and the bit about it being unsatisfactory quality, unfit for purpose etc but they are really being I feel obstructive. I have 2 online chats…
-
When a club cancels your membership...
I am trying to clarify a few point in law but legislation has changed since I last had my head in the books and google is not helping by trawling up useless responses. I wanted to join a club. They take a full year of membership in advance. I have warned them about charging for the Checking and Barring Service which they…
-
Cook breaks after 12 months a 2 weeks - is there anything I can do?
I bought a cooker from Curry's Pc world in May 2020. In May 2021 (today), 1 year and two weeks after delivery the cooker blows the electrics in my home and the oven will now not heat up. When I call Curry's they simply tell me that its more than 12 months and they aren't interested. It seems crazy that it's acceptable for…
-
No Finance agreement set up for vehicle, no payments made, do I need to pay for Co's mistake.
Hi, first time on here, so please be gentle. I bought 4 vans at the same time from the same company for my ltd co business in 06/19. All good. Later that year our business took a down turn, not all covid, but it did nt help. We downsized the business accordingly up til date. Staff, vehicles, units etc. 2 weeks ago had a…
-
Who is responsible for refund?
Hello, I bought some garden furniture from a local garden centre, brand name "LG Outdoor" and came with some EDEN cushions that claim to be stain-resistant, supposedly water-repellent and can be left out all summer long. However, we left 3 cushions out one night and it rained. Brought them in next morning to find a horrid…
-
Paypal dispute return shipping
Hi all, just looking for some info but I fear I already know the answer. So in April I bought a new auto bed levelling sensor and glass bed for my 3d printer. I bought it directly from the manufacturer in China and paid by paypal. The total was $75 (about £57) It was delivered about a week later from a UK warehouse. I…
-
Damage due to negligence
Hi all newbie to the forum but after advice , 6 weeks ago Cadent gasses contractors were doing pipework replacement in our area and they cut through my electric cables ,this caused the house to have no electric directly however we plugged an extension into our neighbours property , on the second day of Western electric…
-
Are UPS allowed to charge brokerage fees
I have purchased wine from Spain which cost EUR25 and shipping costEUR30 but UPS won't release it to me unless I pay their brokerage charge of GBP23 which in consideration of the cost of the item is extortionate and actually ammounts to the cost of the wine. I also understood the value to be well below the threshold for…
-
I've only been offered a partial refund on an item I bought and returned within 7 days
I bought a pair of bluetooth ear buds from Mifo that I can't use because they don't fit my ears. I let the company know within 7 days of ordering them, and they are only offering me an 80% refund. They say that they have this information "on their website" but I don't believe that they are allowed to charge me a 20% 'fee'…
-
Peloton - 7 week replacement
Hi, My Peloton broke after 6 weeks of receiving it, it took someone 3 weeks to come and repair it to be told I need a replacement which will take 7 weeks. Under the Consumer Rights act would this be considered within reasonable time considering a nee customer where I live can have one delivered within a week (I purchased…
-
DFS
I have waited 5 months for my furniture, it then were booked for delivery on the bank holiday Monday. Got an abrupt voicemail Thursady to say can't deliver company ran out of material will contact you again...I contacted customer service told somebody will call me back..never happened so I called again.. same as but nobody…
-
Power tool battery manufacturer refuses repair receipt not valid.
I got an fantastic Christmas present of some new tools, one of the batteries was about £120 However it failed after 2 uses and 3 months, I tried calling the shop it was purchased from but they have gone out of business.I called the manufacturer (DeWalt) who put me through to a local repairer, this entire process was a…
-
Who is responsible? - the manufacturer or the seller.
At the end of this March I purchased a brand new Lenovo Laptop from a well known online site. The laptop worked fine for 6 weeks until I spotted a tiny mark on the screen underneath the camera. This mark, over a day or so, developed into a crack and the laptop screen failed. At no time did the laptop suffer any accidental…
