Free gift not recieved

San218

I switched from Npower to  Look After my Bills in Oct 2020. I paid  £100 for dual fuel with Npower and was £370 in credit. I now pay £148! No clue why and neither have they.  Anyway,  a big temptation was the promise of a robot hover, ideal for my 2 bed bungalow. I still have not received it 7 months later. Numerous messages to them and I just get told it’s a supply problem. Do I have any rights? I feel totally ripped off by this company.

IvanOpinion

There was an increase in electricity price a while back.  Look at your unit costs and number of units used and compare the bills now vs your old supplier.  You could also consider running your numbers through a price comparison site to see if you are on the best deal (but use actual numbers not 'averages').

As far as a robot hoover goes, there is a global supply issue at the minute of various electronic goods.  Maybe this falls into that category.  Assuming that the offer wasn't something along the lines of "Free robot hoover for the first 500 applicants.' then I am sure it will despatched on island time - but it could well be a bottom of the range cheap knock off that wouldn't suck the skin of a custard. 

Fosterdog

The price increase could be down to the time of year you switched, we use far less energy from May to October than through the colder and darker months so we spend several months building up credit by paying just under £100 a month and that credit gets used up to make up the difference over winter. As you switched just as winter was starting you don't have the pot of credit to fall back on for the difference which accounts for the higher bills.

As for the free gift, what were the terms of the offer? Was it promised by a certain date or within so many weeks of signing up or just when they become available?

Aylesbury_Duck

As above, comparing your bills in pounds is pointless, there are too many variables.  What you need to compare is the unit cost and usage.  What prices per unit of gas and electricity were you paying on your old contract, and what are you paying now?  How many units have you used in the period compared to the equivalent period before?

I'm afraid that when it comes to the robot hoover, I'm sceptical like a previous poster.  It is likely to be cheap rubbish.

sheramber

Who os your current supplier?
Look after my Bills only use companies who pay them commission. They are not a whole market comparison site so unless Npower are  one of their suppliers that wouldn't factor on their choice of supplier.
 

lemondrops69

Re the vacuum it might say 'while stocks last' there will be somewhere a get out clause I would have thought or it could end up a 'free flights to the US' fiasco like a few years ago

Ditzy_Mitzy

I wouldn't get too excited about the robot hoover, it'll just be a cheap toy as all of those things are.  

sheramber

They cannot give you something they do not have.
They did not charge you for it so no refund due.
What do you want them to do?

the_lunatic_is_in_my_head

Offer appears to be when Look After my Bills get paid for referring the customer and they mention 90 days. 

It does say 5. Gifts are subject to availability and may be limited stock and are allocated on a first come first serve basis. but whether that term is fair and was correctly advertised would need to be scrutinised further. 

San218

sheramber said:

They cannot give you something they do not have.
They did not charge you for it so no refund due.
What do you want them to do?

Give what they promise that’s all

dreamypuma

San218 said:

sheramber said:

They cannot give you something they do not have.
They did not charge you for it so no refund due.
What do you want them to do?

Give what they promise that’s all

See post above yours. Usually their "promise" of free gifts are caveated with limitations in small print. If this is the same promotion you signed up to, see the T&C's below:



Even so I expect if you press the issue diplomatically, they'll probably offer an alternative as goodwill. They were also offering some no-name air pod look-a-likes at one point. 

The gifts are usually cheap generic Chinese tat, worth no more than the comparison sites cash back offers (circa £20 - £30)