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Walk in customer vs Customer with an appointment
Dear fellow MSE members, Hope you are doing well and healthy in Covid climate. I recently has an awful experience with a shop, I was furious because they didn't respect people time. I didn't want to reveal the name because I have no plan to any business with them any further. I just hope to get your opinion to understand…
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Car insurance company changed policy and charged me £150
My car insurance
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DFS complaints department advised my martin Lewis????????
Is Mr Martin Lewis aware that DFS furbishings are using his good name as an arbiter on their complaints department website?I think not!
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Extended warranty
I bought a Hotpoint electric cooker in Dec2015 through the co-op this came with a 1 year warranty and we purchased an additional 5 year warranty.The top grill heating element has blown and so i contacted co-op today but they said they are no longer in business and the warranties has been passed onto UKWarranty.I called…
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Body Power Fitness Expo Event Cancellation – No Refunds Given
Hi, I was wondering whether someone may be able to give some opinion or advice on this please. The May 2020 Body Power Fitness Expo Event at NEC (Birmingham) was cancelled due to COVID-19. I had paid to participate as a stall holder and as a sponsor advertising at the event. We paid 50% deposit upfront as per the Body…
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White good faulty outside of guarantee
If an item of white good fails after just over two years but only has a one year guarantee, I understand that it is up to myself to get an independent report to say that the item is faulty and not damaged through misuse. However what happens if the company has ceased making the item or spares for it, is there any onus on…
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Paying up front
I need to make a large purchase and the dealer is asking for 50% deposit and the balance to be paid a week or so later when the full receipt has been given but before receiving the goods. Is this safe? Is it the norm now since lockdown?
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Trading Standards
Is there a reason why Trading Standards wont help in one county by will in another? Having had a elderly relative that's been scammed by a trades person, which has been reported to every known official body through the correct channels. His county TS has not responded at all. Having done a little investigation into said…
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IKEA - Refusing return
Hi I purchased multiple lights, display cabinets and shelves from IKEA. After installing 19 of 31 lights I noticed a quite annoying problem. They emit a high pitched noise when dimmed, in fact I can either have them on extremely low or full to remove the noise. IKEA have agreed to refund for all the lights. 👍 The problem…
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Harveys Furniture - 5 years leather and recliner cover now void?
I paid a total of £360 for 5 years insurance with Harveys, it is only come to my attention today that Harveys has gone into administration. Surprised I didn't know about this until now.Since I am paying the sofa through Creation finance and paid a deposit using American Express, am I correct that any issues with the…
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Extending a Lease
My 95 year old Father in Law has recently handed over all his affairs for me to manage under a Power of Attorney. On reviewing these it is apparent that there are just 62 years remaining on the lease of the flat that he owns. He bought the flat about 10 years ago so the remaining lease at that time would have been 72…
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Travelodge Smoking fine
I work away a lot and use travelodge quite a lot..anyway 1 night a few months ago I was awoken by a security goon and a travelodge employee as my workmate had just come back to the room after being stood outside for an hour talking and smoking...they accused him of smoking in the room.after a short discussion of me…
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Returning Faulty Equipment
First of all I need to say.... bear with me, I have a disability that gives me cognitive issues at times, which is frustrating, and this complicates issues at times. This is really why I'm here in the first place, so please, no negative or rude responses necessary or helpful. i'm partly putting the whole story here as a…
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PayPal & Microsoft
Hey, excuse me if I’m in the wrong subject. i have been paying for a second Xbox gold & EA subscription from 2017. It was set up by my son, then 8 from a family, child, account which is “inadvertently” linked to my PayPal. That account was never verified by me. In fact, I verified it yesterday with Microsoft. So all email…
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Being charged without agreeing costs first
I’ve just had loads of private blood tests carried out for my daughter. The dr ordered tests from 3 different labs who all approached this very differently. Two of them sent collection kits with a requisition form detailing the cost for each test and for me to complete my payment details to return with the samples. The…
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Faulty coffee machine. See the seller or manufacturer?
I bought a Nespresso machine in December from Currys.This week it started leaking coffee which pools around the base. I thought at first i'd somehow not seated the capsule right but it did it the following day & the 2 days after that too.I descaled it last month & it was obviously fine immediately after.I ran it through a…
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DFS Sofa 9cm shorter
I purchased a sofa from the DFS store in Aug 2020 when the store just reopens for a really short period, but unfortunately, I found my sofa is much shorter when received in Nov, I have contacted the customer service team, but because of the lockdown, they sent the service manager to do the measure on April 2021, then have…
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Can I get my deposit back from dentist?
I’m guessing the answer is no but I thought I would check anyway! I have a consultation booked for June with a new dentist and I had to pay £20 deposit to book the appointment. However, I would now like to cancel and go elsewhere. On the phone they told me the deposit was non-refundable. This seems a little unfair as I am…
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Unsure whether to take builder's company to court, or builder as an individual to court
- Basically I signed a building contract with a guy to build an extension for me in November 2019. Let's say the company is PT Construction (that's not the actual name, just making up a fake one for an example). Now from what I can tell, PT Construction did not officially exist on Companies House on the date I signed the…
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Received Two Items
Hi moneysavingexperts, I have just received an email from an online trader to explain that I have received two items when I only ordered one. They are requesting the second back. I originally purchased the item as a pre-order in mid-March (2021) and received delivery mid-April. I honestly didn’t realise the second was sent…
