Extended warranty

gbu_2

I bought a Hotpoint electric cooker in Dec2015 through the co-op this came with a 1 year warranty and we purchased an additional 5 year warranty.

The top grill heating element has blown and so i contacted co-op today but they said they are no longer in business and the warranties has been passed onto UKWarranty.

I called them and they said the warranty has run out as was bought with the cooker on Dec 2015.

However when purchased i was told that the 5 year warranty runs consecutively after the 1 year manufactures one expired making it 6 years in total.

The warranty i have doesn't state an expiry date just when it was purchased Dec2015.

Am i wrong to assume that the 5 year warranty should start after the manufactures one ended otherwise if it includes the first year wouldn't that mean i bought a 4 year one rather then 5?

Just like if items come with say a 3 year warranty and you buy a 5 year one warranty then your in fact only getting  2 extra years?

Aylesbury_Duck

I think you're wrong, yes.  It's one of the reasons extended warranties are not often a good deal, because you're paying for protection already afforded to you by your consumer rights and a manufacturer's warranty in the early months/years.  Unless you have something that states that the warranty is consecutive rather than concurrent, you paid twice for the first year of warranty and for that first year, many problems could have been remedied under your consumer rights anyway.

To be honest, for many cookers, replacing an element is a quick and cheap job.  If you're reasonably capable, check youtube to see if there's a how to video for your model.  All the usual warnings about isolating the appliance, etc. apply and if you're not completely sure, get an electrician in.

user1977

As above, replacing an element is generally DIYable and only costs a few quid, not really worthwhile pursuing via a warranty.

gbu_2

Thanks for the replies, yes Ive checked the cost of an new element and its relativity cheap and easy to replace i just wanted to check if could be done under warranty.(which i thought i had paid for)

feel a bit cheated that you lose a year when you buy an extended warranty though.

JJ_Egan

Depends upon the terms of the warranty you signed up to .

I have one warranty that only kicks in after the manufacturers warranty ends in 5 years and another that starts on the day of purchase . I agreed to those terms on purchase .

visidigi

Im going to guess the wording was....1 year warranty, extend it to 5 for only £x
The key difference is between additional and extended.

gbu_2

The actual wording on the receipt is:

5YR-WAR-UKW1_4CKR_350_400-X

Optional 5 Year Cooker Warranty

Aylesbury_Duck

That suggests concurrent to me, simply because it doesn't specifically state it kicks in after a one year waiting period.